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Using LibQual+ Data for Renewal and Change

This report discusses the application of LibQual+ data at Bowling Green State University (BGSU), a regional state-supported institution with a diverse student population. Established in 1996, a university-wide committee, involving University Libraries, aims to assess and enhance library services through systematic surveys. The experience gained from using the ServQUAL instrument and SPSS for data analysis has led to significant findings. It highlights the importance of user feedback, strategic planning, and the need for continuous adaptation to meet the evolving needs of students and staff, ensuring a user-centered library experience.

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Using LibQual+ Data for Renewal and Change

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  1. Using LibQual+ Data for Renewal and Change

  2. BGSU Demographics • Regional, state-supported institution • Primarily residential • 15,703 undergraduates; 3,070 graduate students; 802 f-t faculty, 203 p-t faculty • Carnegie Doctoral/Research-Intensive

  3. Assessment at BGSU • University-wide committee was established in 1996 • University Libraries were involved from the beginning • LibQual+ was our first library-wide effort

  4. OhioLINK • BGSU is a founding member of the OhioLINK consortium • Benefits of OhioLINK membership • Drawbacks of OhioLINK membership

  5. Local Task Force • Representation from all areas • Staff members with experience in patron surveys and focus groups • Experience with ServQUAL instrument • Experience with SPSS

  6. Logistics • Followed general schedule suggested by ARL • Potential pitfalls • E-mail address lists • Hardware/Software incompatibility

  7. Summary of Results • Comments amplify quantitative data • Why use the norms tables • Areas of concern • Access • Personal control

  8. Further Analysis • Microsoft Access • Import comments • Yes/No check boxes for content analysis • SPSS • Frequency distributions • Hi-Lo graphs

  9. Undergraduate Survey • Population surveyed • Questions asked • Databases • Books • Remote access • Depository

  10. Undergraduate Survey • Questions asked • Study space • Learn about new services • Student or permanent staff for assistance • What should change • What should stay the same

  11. MOD Students • BGSU’s MOD program • Interviewing and hiring • Planning • Focus groups • Results to date

  12. Environmental Scan Factors at the: • State level • Institutional level

  13. Library Initiatives • Strategic Planning • Facilities and Fundraising • Communication and Marketing

  14. LibQual+ for Bricks and Mortar • Age of library building • Feasibility report • Costs • Building committee • Fundraising

  15. Communicating with our Users • Marketing ourselves: Are we user centered? • Our users’ view • New communication strategies • Meetings, online newsletter, letters from the dean, outreach to teaching departments

  16. Challenges • Articulating and developing a user focus • Resources to meet user needs • Trade-offs

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