2.2 Win-Win Customer Service. Components of Customer Service, the Business and Customer. Creating Win-Win Service. Creating a customer service mindset is important If the mindset of the employees is pro-service, so is the business EVERY employee in EVERY business will have some conflict
Components of Customer Service, the Business and Customer
Training is Key!
Creating a situation where the customer feels respected and valued, the business profits, and the employee is in control.
Win-Win situations sound easy enough… but can be challenging