counselling skills for managers n.
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COUNSELLING SKILLS FOR MANAGERS. Ashalakshmi.R.K. MEANING OF COUNSELLING. Discussions and interactions Between a person who has a problem It should be solved. Definition.

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    2. MEANING OF COUNSELLING • Discussions and interactions • Between a person who has a problem • It should be solved

    3. Definition • Counselling is that interaction between two individuals to find a solution to the problems, which have an emotional angle, of one individual. Such a solution usually includes behaviouralchange in the individual whose problems are being discussed”. Pepinskyand Pepensky (1954)

    4. “Counselling is a dynamic and purposeful relationship between two people in which procedures vary with the nature of students needs . But in which there is always mutual participation by the counsellor and the students with the focus upon self-clarification and self –determination by the student.” Wrenn(1951)

    5. Two persons: • A counsellor • A counselee • Sometimes more than two person

    6. Involves exchange of ideas • Expression of feelings • Act of communication and • Introspection

    7. Need for counselling • Stress on the job • Insecurity –retirement • Taking a risk (promotion etc) • Mental unrest due to stagnation • Depression caused by domestic problems • Emotionally challenging time

    8. Importance of counseling • Both to society and organization • Humanistic approach • Responsive to the concern of the employees • Attract and retain good talent

    9. Done through generalization or through specialization • Example • Managers are the first counsellors • Professional counsellors –significance

    10. Case: managers emphasis more on task leadership • Little emphasis on emotional problems • Result……………………..? • Manger –develop interpersonal problem solving skills

    11. Objectives of counselling • To help solve employees problems • Support employees on: • Self confidence • Self direction

    12. Self control • To foster positive interpersonal relationship • To create a climate of assurance and • High morale for peaceful cooperation of employees at the workplace

    13. Counselling functions

    14. Drawbacks Reassurance : • Lack of trust • Weak mind Communication • Upward • Downward

    15. Clarified thinking: • Don’t jump into conclusion • Explain what is right and what is wrong Reorientation: • Reorganize limitation

    16. Identify potential E.g. Employees at the time of recession need reorientation Reorienting towards new skill

    17. Types of counselling • Two different ways : • 1.Based on the counsellor’s direction • 2.Based on focus

    18. 1.Based on counsellor’s direction • Counsellor Client Counsellor Direction –oriented continuum

    19. A. Directive counselling: • Counsellor oriented • Listen to the employee’s problem • Decide with the employees- what he should do?

    20. B. Non-directive counselling: • It is client centered • Skillfully listen to the counselee • Encourage to determine the appropriate solution • It focus on reorienting the employees

    21. Example: Two groups developed non-directive counselling • Elton Mayo and Roethlisberger and others • Carl. R. Rogers and his colleagues

    22. C. Participative counselling: • Falls in between the two extremes • Also known as middle ground type or cooperative counselling

    23. A contingency view on types of counselling A. Nature of problem: • For a timely logical solution-DC • For an emotional problem-NDC B. Manager’s time and effort: • If manager is willing-NDC • Not willing- DC

    24. C. Preference of counselees: • Counselees seek a nurturing role- PC or NDC • For a job related expertise or problem solving skills-DC

    25. 2.Based on focus • A. Problem solving counselling: • Specific problem in personal or professional life • Generate Problem-specific solutions • Solutions are tried and then reviewed

    26. B. Interpersonal counselling: • Used for interpersonal relation • Used both at the home and place • Includes identifying a problem-Rectify it

    27. C. Psychodynamic counselling: • Focuses on the client’s past experience • Other unconscious process to interpret current behavior • Help to create an awareness on clients behaviour

    28. 3.Based on medium • Counselling through ---medium • E.g.: Telephone and other online methods

    29. Merits: • It can be constructive • Easy to maintain concentration • Feel more free to express ( Anonymity and Confidentiality)

    30. Demerits : • No visual information –--body language • Difficulty in establishing relationship with client • No eye contact