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Competency-Based Selection Interviewing Techniques. Susan Haywood, MA, CHRP Senior Consultant HRSG (Human Resource Systems Group) 6 Antares Drive, Phase II Suite 100 Ottawa ON K2E 8A9 Tel:  (613) 745 6605 x239 shaywood@hrsg.ca www.hrsg.ca. What is a competency?.

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competency based selection interviewing techniques

Competency-Based Selection Interviewing Techniques

Susan Haywood, MA, CHRP

Senior Consultant

HRSG (Human Resource Systems Group)

6 Antares Drive, Phase II Suite 100

Ottawa ON K2E 8A9

Tel:  (613) 745 6605 x239 shaywood@hrsg.ca www.hrsg.ca

what is a competency
What is a competency?

Observableabilities, skills, knowledge, motivations or traits defined in terms of the behaviours needed for successfuljob performance.

Term that describes a pattern or cluster of actions taken to achieve a result.

competencies another view
Competencies – Another view

Visible, surface, easy to identify and manage

Skill

Knowledge

Hidden, difficult to identify and manage

Self-concept

Trait

Motive

Source: Spencer & Spencer, 1993

why competencies
Why competencies?

Competencies translate the strategic vision and goals for the organization into behaviours or actions employees must display for the organization to be successful.

past behaviour is the best predictor of future behaviour
Past behaviour is the best predictor of future behaviour

"Behaviour is an action or

a reaction in a specific situation

with a known result."

behavioural interview question
Behavioural Interview Question
  • Gain information about a candidate’s past performance and accomplishments that relate to the target job

"Tell me about a time when you encouraged other members of a group/team to contribute.”

components of a behavioural answer
Situation / Task

Describes the circumstances which resulted in the accomplishment

Components of a Behavioural Answer
  • Action

Describes what was done in a particular situation

  • Describes whether the action taken (or not taken) was effective or appropriate
  • Result
situation
Situation

“I was really getting tired of all of the telephone message slips getting lost in the reception areas and the managers not noticing whether they had messages.”

action
Action

“So I put up a bulletin board with everyone’s name on it. When the messages came in they were pinned on the board beside the applicable manager’s name.”

result
Result

“This way, none of the messages got lost and the managers always noticed whether they had any messages.”

behavioural answers are not
Behavioural Answers are NOT

Hypothetical / Theoretical

Feelings & Opinions

Vague

slide12

A good behavioural example

includes the following components:

slide13

Sensitivity to Cultural Differences

Response Styles

  • Self-promotion
  • Silence
  • Directness
  • Minimal Answers
  • Stress / Intonation
  • Vocabulary

Language Styles

  • Eye Contact
  • Hand or Head Shakes

Non-Verbal Differences