Competency-Based Selection Interviewing Techniques. Susan Haywood, MA, CHRP Senior Consultant HRSG (Human Resource Systems Group) 6 Antares Drive, Phase II Suite 100 Ottawa ON K2E 8A9 Tel: (613) 745 6605 x239 firstname.lastname@example.org www.hrsg.ca. What is a competency?.
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Susan Haywood, MA, CHRP
HRSG (Human Resource Systems Group)
6 Antares Drive, Phase II Suite 100
Ottawa ON K2E 8A9
Tel: (613) 745 6605 x239 email@example.com www.hrsg.ca
Observableabilities, skills, knowledge, motivations or traits defined in terms of the behaviours needed for successfuljob performance.
Term that describes a pattern or cluster of actions taken to achieve a result.
Visible, surface, easy to identify and manage
Hidden, difficult to identify and manage
Source: Spencer & Spencer, 1993
Competencies translate the strategic vision and goals for the organization into behaviours or actions employees must display for the organization to be successful.
"Behaviour is an action or
a reaction in a specific situation
with a known result."
"Tell me about a time when you encouraged other members of a group/team to contribute.”
“I was really getting tired of all of the telephone message slips getting lost in the reception areas and the managers not noticing whether they had messages.”
“So I put up a bulletin board with everyone’s name on it. When the messages came in they were pinned on the board beside the applicable manager’s name.”
“This way, none of the messages got lost and the managers always noticed whether they had any messages.”
Hypothetical / Theoretical
Feelings & Opinions
includes the following components: