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Pillar two Non mobile (blue collar) workers, logistics functions Presentation and discussion on training offer Final conference, Brussels , 3 & 4 April, 2012 AFT-IFTIM. 1. Access to the profession and perspectives.

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Pillar two

Non mobile (blue collar) workers, logistics functions

Presentation and discussion on training offer

Final conference, Brussels,

3 & 4 April, 2012



Access to the profession and perspectives
Access to the profession and perspectives

Unskilledworker (handler, orderpicker) – no training or particularlevel of studiesrequired in the companies;

Nextstep: forklifttrainingForklift truck operator;

Additional training available for furthercareerevolution – documentation and planning of storagewith computer planning operations, steering or supervising of logisticalprocessesat the warehouse, safetyregulations and accomplishment, statisticalindicators of the warehouse performance  warehousekeeper, store keeper, master craftsman, operationscoordinator, logisticsplanner etc.

No particular training required for basic jobs
No particular training required for basic jobs

Provision of definitions of job descriptions for the purpose of

employment and vocationalcareer guidance– Employmentagencies,

vocationallegislation, Chambers of Commerce.

For unskilledworker (ISCO 933 group - handler, orderpicker) – no

training or particularlevel of studiesisrequired to startworking in a


In most of cases, the training for blue-collarworker (handler, helper and

unskilledworkerisdonewithin the companies).

The further training to become a forklift driver isofferedatexternal

training centers. A specificlicenseisprovidedafter passing the

examinationincludingtheory and practice.

But training is required to operate a forklift truck
…but training is required to operate a forklift truck

The duration of training programmes aimingonly the obtention of the forklift

driver certificate are rather short –from 8 hours to 100h including the test.

The course includes the requiredtheoretical and practical aspects needed for

driving a forklift truck in safe conditions, first aid, health and safetyrules in a

warehouse etc.

The forkliftoperator course canbe part of training programmes for

vocational training of longer duration - 2-3 years (likeSkilledworker for

store logistics, Skilled store assistant, Master craftsman etc.).

The duration and pricesvaryfrom one country to another. The shortest one

wasrecorded in Bulgaria – 1 day - 8 hours, but the usual duration is of 3-10


Access conditions:

Olderthan 18 years

Physically and mentallyqualified (medicalcertificate)

Pricesvaryaccording the type of forklifttargeted and startfrom 40-65 €

In Bulgaria up to 320 € in Austria.

A variety of training programmes
A variety of training programmes…

A widevariety of courses are available for furthercareerdevelopment

towards jobs likeSkilledemployee - warehouselogistics, skilled

employee – logistics/materials management, master craftsman in

logistics etc.

The observed duration isbetween 6 to 30 months, beingdone in full

time or part time, oftenbeing part of apprenticeship.

Training programmes canbedividedinto 3 main categories, according

to theircharacteristics:

And possibilities of career development
…and possibilities of careerdevelopment

For thosehavingacquired the basic skillsthrough the basic education, allowingthem to

carry out a specificlogistics job (especiallyyoungsters), furthereducation programmes,

focusedon the ongoingdevelopment of skillsfor employees, are available.

Most of them are part-time or short full-time programmes.

The modes of financingalsocover a variety of situations – on ownexpenses, coveredby

employmentagencies for jobseekers, salarypartlypaid to the employeeduringhis

training (Denmark, AMU system), feescovered 100% by the employer or 50/50 by the

employer and the employee.

The interviews withincompanies have revealedthatmost of themagree to coverthe

expensesfor the training of theiremployees.

Best elements are encouraged to follow trainings, startingfrom the forkliftdriver courses

and further, allowingthem to undertakefunctionsat a higherlevel(team leader,

storekeeper, warehouse manager…).

Czech republic example of blue collar training
Czech Republic: example of blue collar training

Forklift driver:

Conditions of admission:

Min. 18 yearsold;


The training:

Delivered by a training centre, 2-3 days. Varies according to the type of

forklift truck.


Exam (test) to obtain the certificate. The certificateis to berenewed

everyyear, whichisdoneafter a training of 1 day.

Storekeeper: no specific initial training isrequired by employers.

Nevertheless, manyemployersprioritize candidates which have atleast theirhighschool

degreeand/or a training of warehouse and transport operator.

The duration is 3 years and the course isdelivered by someprofessional


Apprenticeship training to become a warehouse operator denmark
Apprenticeship training to become a Warehouse operator (Denmark)

Basic course

Stock 1

Stock 2

Stock 3

Computer inventory management 2 1.0 weeksStorage Economics 1.0 weeksTime, case and resource management 0.6 weeksForeignLanguage 1.0 weeksLogistics and collaboration 1.0 weeksQuality management and qualityconsciousness 0.8 weeksElective 0.2 weeks5.6 weeks

 First Aid / Fire 0.5 weeks Intro t. transport 2.0 weeks Intro driving lessons 1.0 weeks handling / stowage 1.0 weeks Transportation Science 1.5 weeks Informationstekn. 1.0 weeks Transportation Danish 1.0 weeks Transport Industrial relations 0.5 weeks Transport Geography 1.0 weeks New to store 2.0 weeks Forklift cert. B 2.5 weeks Work-Industry Fixed 0.5 weeks14.5 weeks

Category B 1.6 weeks,Convenient store 1.0 weeks-Unit Loads 1.0 weeks-Social Studies 1.0 weeks-Computer inventory management-introduction 1.0 weeks -Ergonomics 0.4 weeks

6 weeks

Computer inventory management 1.0 weeksCustomer service stock 0.6 weeksSocial Studies 0.5 weeksHealth 0.5 weeksErgonomics 0.6 weeksStorage and shipment of dangerous goods 0.8 weeksForeign Language 1.0 weeks

5 weeks

Specialty Warehouse & LogisticsLogistics Management and organization 4.0 weeksEntrepreneurship and Innovation 1.0 weeksLast Fuse 0.6 weeksOptional specialization

4.0 weeks9,6 weeks9.6 weeks

Specialty Warehouse & Transport

Entrepreneurship and Innovation 1.0 weeksDriving Training cat. C 1.6 weeksBasic skills training EU 8.0 / 4.0 weeks10.6 / 6.6 weeks

ApprenticeshipSocial Studies of International affairs and study 1.7 weeksInformation technology 1.0 weeksApprenticeship 0.5 weeksElective 0.6 weeks3.8 weeks

France warehouse operator training
France: warehouse operator training (Denmark)

The title in National language is: Titre Professionnel(TP) AGENT MAGASINIER

Another option is theB.E.P transport et logistique

  • The translation in English could be: warehouse operator, warehouse agent

  • B.E.P transport et logistique: vocational studies certificate in Transport and logistics.

    TP AGENT MAGASINIER:A holder of an advanced vocational diploma in Logistics and

    Marketing participates in: reception, storage and monitoring of mainly wholesale or

    direct wholesale products.

    He (she) drives a fork-lift truck to move stacked cases, pallets or boxes in the storage

    area. He (she) stores goods so that they can be recovered quickly as soon as the

    customer requests them. He (she) produces goods reception or dispatch sheets. He

    (she) prepares orders. He (she) records each product entry and exiton the

    computer, which enables him (her) to monitor product flows and stock levels. He (she)

    performs several marketing operations: welcoming customers and suppliers, etc.,

    dealing with messages, advice, use and storage recommendations, taking orders, saying

    goodbye to customers. He (she) works in relation with the administrative, commercial

    and, where applicable, the technical services as well as with the representatives of

    ordering entities or transport agents.

France warehouse operator training1
France: (Denmark)warehouseoperator training

Range of occupations accessible to the holder of the certificate

  • Warehouse agent/operator

  • Team leader

  • Inventory clerk

  • Inventory manager

  • Warehouse manager

    This title is level V occupational title and/or Certificat de CompétencesProfessionnelles

    (CCP -Certificate of Professional Competence).

    It is also possible to obtain the title of warehouse agent with 3 CCPs after an interview

    with the jury, through a process of Validation des Acquis de l'Expérience (VAE –

    Recognition of Prior Learning).

    Duration: 665 hours + in-company training periods

Good practices
Good (Denmark)practices

Within companies

  • Shift of jobs to better understand the impact and interaction of his activity on colleagues

  • Interaction of training within careers

Within training organisation/providers

  • Dealingwithpedagogicalmethods

  • Involvement of social partners in the design of training (i.e. Titre Professionnel Préparateur de Commande en Entrepôt, Accord de branche, France).

Good practices highlight importance of training

Good practices implementation of career development policies at a company level
Good (Denmark)practices – Implementation of careerdevelopmentpoliciesata companylevel

Road transport company, France

An employee, who started his career as a fork lift driver.

Strongly motivated, interested in his career evolution, he was encouraged by the company to follow some upgrade training in logistics and management.

Within 3 years since he started to work in the company, he reached the position of platform agent (goods reception specialist).

Road transport company, Bulgaria

Having a vocationaldegree in transport, thisemployeewasrecruitedearlyafter the creation of the company, as a « handyman »

Within 3 yearsduringwhich the company has developeditsactivities, thisemployeewasencouraged to follow the forklift driver training and 4 short courses (logistics management, management of a warehouse) in order to be able to undertake the functions of a warehouse manager .

Careerdevelopmentwhich relies on a joint motivation employee-employer to promote/followcontinuous training ratherthan on one country’sspecificities

Good practices introductory and regular training
Good (Denmark)practices : introductory and regular training

Denmark, Bulgaria

Introductory side by side training when a newly recruited employee starts working in the warehouse;

Rising the awareness and responsibilisation of the employee by training him the health and safety rules and how to behave in a warehouse. The employee signs a kind of disclaimer at the end of the probatory period confirming that he had followed this course and was informed about the safety and health rules.

First-aid, fire prevention, gestures and postures training every 6 months, every year or every 2 years;

The company stimulates the interest of employees in training, pay for various courses and encourage initiative and willingness of career development for the most determined.

Good practices coming from training centres innovating in training techniques
Good (Denmark)practices comingfrom training centres: innovating in training techniques

Training centre, Denmark

NICT applied to training of warehouse non mobile logistics personnel

Illustration: the « warehouse » and the forklift trucks

Good practices (Denmark)comingfrom training centres: innovating in training techniques

A touchscreen, a TV set and an IT application for an interactive and autonomousapproach of learning how to operate a forklift truck in safe conditions.

Good practices (Denmark)comingfrom training centres: innovating in training techniques

Description of the approach:

Operations of driving of eachforklift truck available in the warehouse, loading, unloading, alsostorage on the racks processes are recorded on camera;

Processing of these short movies and creation of a software. Pictograms on the screen are labelled Truck 1, Truck 2, Truck 3…, one for each truck available.

The traineescantouchany of the pictograms (for the truck they are interested in) and watch the movie, even in the absence of the trainer. Besides the right gesturesillustrated in the video, the trainersalsohighlightedsomecommonmistakes to beavoided and possible accidents.

Further developments
Further (Denmark)developments

An increasingnumber of training centres in the new member States

(Lithuania, Romania, Bulgaria);

Despite the difficulties and competition, serious training centres make

efforts to developtheirown infrastructure and equipment. Example: the

interviewed training Centre in Vilnius, Lithuania. Development of its

own imitation of warehouse, increase of the fleet of forklift trucks;

In the absence of theirown infrastructures: partnershipswith

warehousingcompanies to send the trainees for practical courses.