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Understanding Critical Success Factor Analysis. Daniel Austin W. W. Grainger, Inc. W3C / WSAWG Spring 2002. Overview of CSF Analysis. CSF analysis is: A method developed at MIT’s Sloan school by John Rockart to guide businesses in creating and measuring success

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understanding critical success factor analysis

Understanding Critical Success Factor Analysis

Daniel Austin

W. W. Grainger, Inc.

W3C / WSAWG Spring 2002

overview of csf analysis
Overview of CSF Analysis

CSF analysis is:

  • A method developed at MIT’s Sloan school by John Rockart to guide businesses in creating and measuring success
  • Widely used for technology and architectural planning in enterprise I/T
  • A top-down methodology that is especially suitable for designing systems as opposed to applications
  • A reductionist method for going from an abstract vision to concrete requirements

Understanding CSF Analysis

what is a critical success factor
What Is a Critical Success Factor?
  • A key area where satisfactory performance is required for the organization to achieve its goals
  • A means of identifying the tasks and requirements needed for success
  • At the lowest level, CSFs become concrete requirements
  • A means to prioritize requirements

Understanding CSF Analysis

the csf method
The CSF Method
  • Start with a vision: mission statement
  • Develop 5-6 high level goals
  • Develop hierarchy of goals and their success factors
    • Leads to concrete requirements at the lowest level of decomposition (a single, implementable idea)
    • Along the way, identify the problems being solved and the assumptions being made
  • Cross-reference usage scenarios and problems with requirements

Understanding CSF Analysis

results of the analysis
Results of the Analysis
  • Mission statement
  • Hierarchy of goals and CSFs
  • Lists of requirements, problems, and assumptions
  • Analysis matrices
    • Problems vs. Requirements matrix
    • Usage scenarios vs. Requirements matrix
  • Solid usage scenarios

Understanding CSF Analysis

relationship to usage scenarios
Relationship to Usage Scenarios
  • Usage scenarios or “use cases” provide a means of determining:
    • Are the requirements aligned and self-consistent?
    • Are the needs of the user being met as well as those of the enterprise?
    • Are the requirements complete?

Understanding CSF Analysis

example from goal to requirements
Example: From Goal to Requirements

Put a man on the moon in 10 years

Invent orbital

rocket

Create landing

module

Invent re-entry

vehicle

Invent space

suit

(…more CSFs

here)

Mug for

camera

Recite heroic

speech

Plant plastic flag

w/support wire

Understanding CSF Analysis

things to think about
Things to Think About
  • Brainstorming: “if we do all of these things, will we succeed?”
  • Refactoring and rearranging the hierarchy are part of the process (the hierarchy itself is important information)
  • Leave no stone unturned: every idea is a good one
  • Different levels of abstraction require careful navigation!

Understanding CSF Analysis

conclusion
Conclusion

CSF analysis:

  • Produces results that express the needs of the enterprise clearly and (hopefully) completely
  • Allows us to measure success and prioritize goals in a sensible way
  • When used together with traditional usage scenarios, ensures that the needs of both the user and the enterprise are being met

Understanding CSF Analysis