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The Pros and Cons of Hosted Communications Solutions. by Paul F. Barton, President Westelcom Family of Companies. Purpose. Provide an overview of the Pros and Cons of Hosted Communications Solutions: What are Hosted Communications Solutions? How do they work? What are the Pros and Cons?.

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the pros and cons of hosted communications solutions

The Pros and Cons of Hosted Communications Solutions

by

Paul F. Barton, President

Westelcom Family of Companies

purpose
Purpose
  • Provide an overview of the Pros and Cons of Hosted Communications Solutions:
    • What are Hosted Communications Solutions?
    • How do they work?
    • What are the Pros and Cons?
what are hosted communications solutions
What are Hosted Communications Solutions?
  • Definition: The placement and/or offering of a communications hardware and/or software solution at the location of a Communications Service Provider rather than the customer’s location.
how do they work

PSTN

Internet

How Do they Work?
  • Characteristics
    • Delivered via IP
    • Uses 1 or multiple high-speed connections (redundancy or QOS)
    • Customer’s computers and phones authenticate off CSP’s Firewall

Voice

Mail

Email

PBX/

Key

PBX/

Key

Cable, DSL, Fiber

Communications

Service

Provider

(CSP)

Fat Pipe

--- and/or ---

Auto

Attendant

Fat Pipe

Web

Server

Desktop

Applications

Customer

Home/Business

Server

Applications

what are the pros and cons
What are the Pros and Cons?
  • Customer doesn’t own applications.
  • Higher recurring costs

Cons

Pros

  • Lower up front costs for customer
  • Greater long-term ROI
  • Can pace with technology changes
  • Allows redundant communications
  • More efficient use of bandwidth
  • Greater network reporting and stats
  • Reduces burden on in-house IT staff
  • Flexible access to services
  • Enables unified communications
summary
Summary
  • Hosted Communications Solutions are…
  • They work via a FAT Pipe(s) and are delivered via IP with…..
  • The customer doesn’t own hardware or software however hosting creates flexible, redundant, and cost effective communications

……Enabling ability to unify communications