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Establishing a New Accreditation Program in the U.S. Marlene Moore Advanced Systems, Inc. Outline. Why have an accreditation program? Who do you involve? What does it take? How do you establish?. Why have a Program?. Users or Specifiers want competence to be assured

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establishing a new accreditation program in the u s

Establishing a New Accreditation Program in the U.S.

Marlene Moore

Advanced Systems, Inc.

  • Why have an accreditation program?
  • Who do you involve?
  • What does it take?
  • How do you establish?
why have a program
Why have a Program?
  • Users or Specifiers want competence to be assured
    • Expect accreditation to assure competence
  • Regulators want integrity, impartiality and competence
    • Expect accreditation to assure confidence in data generated
    • Law requires accreditation or assurance of conformance
  • Conformity Assessment Body wants to demonstrate acceptable performance
    • Expect accreditation to demonstrate to its clients that it is dedicated to the demonstration of competency, impartiality, integrity and acceptable performance to meet client needs
who do you involve
Who do you involve?
  • Everyone – even if no interest…at first….
    • Data users or specifiers in need of a program to ensure that the data is generated by a technically competent organization
    • Standards, Criteria or Protocol developer to ensure information is understood by AB and CAB
    • Accreditation Body (AB) to ensure program can be adopted by the AB and ensure interpretations are consistent
    • Conformity Assessment Body (CAB) to ensure program can be implemented by the CAB and ensure interpretations are meaningful
    • Lead organization to administer, handle appeals, and coordinate efforts of all parties
what does it take
What does it take?
  • Opportunity
    • CABs want to be accredited
    • Organizations that want CABs to be accredited
  • Cooperation
    • All parties participating opening
    • Transparency (No this is not the President talking)
  • Understanding
    • Process improvement
    • Won’t be perfect first time out
  • Demonstration of consistency of implementation
how do you establish
How do you establish?
  • Determine Criteria, Standards, Protocols –
    • By whatever name
  • Develop Program Goals
  • Define Program Objectives
  • Establish Operational Procedures
  • Define Timeline for Program
  • Establish and Implement Pilot Program
  • Implement Program
criteria standards protocol
Criteria, Standards, Protocol
  • By what ever name
    • Founded on base ISO standard – e.g.; ISO/IEC 17025
  • Develop through consensus
    • Best to ensure transparency and input into the criteria
  • Scientifically Sound
    • Ensures objectivity
  • Must not be based on the following:
    • Police the private sector
    • based on hearsay
    • That’s the way I want it – or
    • That’s the way it has always been done so it is right
program goals
Program Goals
  • Implement a national program that is consistent
  • Build recognition process among ABs to ensure uniform implementation of requirements
  • Work with a lead organization to implement recognition
  • Develop or Revise lead organization procedures to ensure national program
  • Establish adoption and formal acceptance of the program
    • Contracts, regulation, specification, etc.
  • Develop government acceptance of program
  • Provide input to standards or criteria developer for improvements
program objectives
Program Objectives
  • Evaluation of ABs to meet, implement and understand the criteria, standards or protocols.
    • Peer review process using documented procedures
  • Lead organization objective review and assurance of consistent implementation by ABs
  • Allow input from all parties into AB evaluation and lead organization process – Transparency of operations
  • User, specifier and public support of program due to quality of the program’s implementation
  • Ensure input into the criteria, standards by everyone including: CABs, ABs and Users
operational procedures
Operational Procedures
  • Definitions
    • ISO/IEC 17000
    • Specifier or Regulator
    • Resolve Conflicts
  • Program Development
    • Design Input
    • Accreditation Requirements
    • Resources
    • Implementation
  • Document Procedures
  • Accreditation
    • Third-party attestation related to a conformity assessment body conveying formal demonstration of its competence to carry out specific conformity assessment tasks
  • Accreditation Body
    • Authoritative body that performs accreditation
  • Conformity Assessment Body
    • Body that performs conformity assessment services and that can be the object of accreditation.
definition not iso iec 17000
Definition (not ISO/IEC 17000)
  • Assessment
    • Process undertaken by an accreditation body to assess the competence of a conformity assessment body, based on particular standard(s) and/or other normative documents and for a defined scope of accreditation
      • Note: Assessing the competence of a conformity assessment body (CAB) involves assessing the competence of the entire operations of the CAB, including the competence of the personnel, the validity of the conformity assessment methodology and the validity of the conformity assessment results.

NOTE: This is not an Audit

design input
Design Input
  • Identify impartiality and conflict of interest issues
  • Define scope of accreditation
  • Develop process steps to achieve accreditation
    • Application
    • Site visits
    • Sampling process
  • Define needs of users or specifiers
    • Industry specific competency assessment criteria
  • Determine limitations from ABs and CABs
  • Contractual, financial and liability requirements
  • Adopt process to define requirements
  • Develop AB criteria for accreditation
  • Determine status of CAB community to meet requirements
  • Develop and approve procedures for operation
  • Communication of the requirements
  • Identify assessors and technical experts
    • Number and qualifications
  • Training on operational procedures of AB
    • Initial and on-going
  • Identify advisory or stakeholder committee
  • Other staff and operational needs to meet program needs
implement program
Implement Program
  • Announcement of launch of Pilot
  • Applications received by ABs
    • May include a preliminary review prior to acceptance
  • ABs review applications for completeness
    • ABs determine if application complete and within scope of program
  • ABs process complete application following ISO/IEC 17011
    • Document review
    • On-site assessment with witness of performance
    • Non-conformances identified, if any
    • Resolution of Non-conformances
implement program17
Implement Program
  • Committee reviews information
  • Committee makes decision on Accreditation or other process
  • Letter sent to CAB
    • Acceptance, Rejection or More Information
  • For Pilot
    • Announce first group of accredited CABs
    • Continue program, if accepted by all parties
    • Revise procedures and adopt to improve program
  • Surveillance and Reassessment
    • On-going review and improvements to program
  • Define program cycle
    • 2 years, 5 years or other – See ISO/IEC 17011
    • Surveillance years
    • Witness assessments
    • Time frame for visits (6 months, annual, etc.)
  • Define timeframe for pilot
    • Should never be less than 6 months.
    • Give more time not less –
      • There will be problems – do not try to rush the process!!!
pilot program
Pilot Program
  • Start with Pilot Program
    • Determines if procedures and processes work
  • Define Timeframe or Trial Period
  • Meet with all parties
    • Consistent and constant communication needs
  • Keep it simple
    • Remember application information will not be perfect
    • How do you select applications?
    • When will applicants be accredited?
      • When perfect?!?
  • Revise Program elements after Pilot
implement program20
Implement Program
  • Revise
    • Based on input
    • Based on changes to requirements
    • Based on complaints, appeals, disputes
      • Have process for emergency changes – Policy or Memos issued
  • Improve
    • Review procedures and administration processes as necessary
  • Update
    • Obtain input from all parties – on going
  • Communicate Changes to all parties
    • Newsletters, email announcements, formal letters, etc.
thank you
Thank You

Marlene Moore

Newark, Delaware


302 368 1211