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DoIT Services Praveen Panchal Chief Information Officer Presented by Lou Perillo – Administrative Technology Support Services Bill Pangburn – Instructional Technology Support Services DEPARTMENT of INFORMATION TECHNOLOGY Office of Finance and Administration SVP Robert M. Pignatello

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doit services

DoIT Services

Praveen Panchal

Chief Information Officer

Presented by

Lou Perillo – Administrative Technology Support Services

Bill Pangburn – Instructional Technology Support Services

DEPARTMENT of INFORMATION TECHNOLOGY

Office of Finance and Administration

SVP Robert M. Pignatello

doit the department of information technology
DoITThe Department of Information Technology

Two main Offices

  • ATSS Administrative Technology Support Services
  • ITSS Instructional Technology Support Services

Main Contact: Help Desk

  • Hours: See DoIT Homepage for Hours
  • Phone: 212-237-8200
  • Email: helpdesk@jjay.cuny.edu
  • Home Page: http://johnjay.jjay.cuny.edu/doit/
  • Suggestions &
  • Feedback doit@jjay.cuny.edu
slide3
ATSS

Lou Perillo – Deputy Director

  • HelpDesk
  • Technical Support
  • User Support Services
  • Switchboard
  • Operations of the Department of Information Technology
new department services notices
New Department Services/Notices
  • HelpDesk Call Processing System - for the answers to questions common for faculty, staff and students
  • Redesigning the DoIT Homepage
    • Check for DoIT Service notices and alerts
  • Technicians dispatched to classrooms
  • Online Request form for computers
helpdesk technical support
HELPDESK &TECHNICAL SUPPORT

Doug Toppin - Manager of Tech Support

  • Support 14,000 students and over 2,000 faculty and staff
  • 6 Technical Support Staff
  • 6 Helpdesk Representatives
  • Support approximately 1000 administrative computers and peripherals
  • Support Hardware, software, and Network related problems
intranet
INTRANET

You can access the Intranet using your John Jay college email address and password at: http://doit.jjay.cuny.edu/intranet/

Gain Access to:

  • AVS (Audio Visual Services) Request Form
  • Online Equipment Request Form
  • Space Request form
  • Facilities Request Form
  • Critical Choice Information
  • And more
networking
NETWORKING

Joe Laub – Senior Network Manager

Networking is responsible for the underlying technological infrastructure of the college

  • Wireless
  • Anti-Spam
  • Internet Connection
  • Servers
email
EMAIL
  • Hao Wang – email administrator
  • Coming Soon “MS Exchange Email for faculty and staff” (check our homepage for more information)
  • Global email for faculty and staff and Students approved by Institutional Advancement
  • Global email for students approved by - AVP Richard Saulnier
telecommunications
TELECOMMUNICATIONS

Patrick (Chico) Alvarez - Manager

  • Phone Problems – Call the HelpDesk
  • New PBX
  • “Spell by Name Directory”
  • Global Voice Mail for emergencies only
doit the department of information technology12
DoITThe Department of Information Technology

Two main Offices

  • ATSS Administrative Technical Support Services
  • ITSS Instructional Technical Support Services
  • Main Contact: Help Desk
  • Hours: See DoIT Homepage and Click on Helpdesk
  • Phone: 212-237-8200
  • Email: helpdesk@jjay.cuny.edu
  • Home Page: http://johnjay.jjay.cuny.edu/doit/
  • Suggestions &
  • Feedback doit@jjay.cuny.edu