communication training chapter 2 l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Communication Training Chapter 2 PowerPoint Presentation
Download Presentation
Communication Training Chapter 2

Loading in 2 Seconds...

play fullscreen
1 / 33

Communication Training Chapter 2 - PowerPoint PPT Presentation


  • 228 Views
  • Uploaded on

Communication Training Chapter 2. Perry C. Hanavan, Au.D. Communication Training. Instruction provided to a person with a hearing loss to maximize his or her communication potential. Belonging, Independence, Mastery, Generosity.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Communication Training Chapter 2' - daniel_millan


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
communication training chapter 2

Communication TrainingChapter 2

Perry C. Hanavan, Au.D.

communication training
Communication Training
  • Instruction provided to a person with a hearing loss to maximize his or her communication potential
belonging independence mastery generosity
Belonging, Independence, Mastery, Generosity
  • “For successful conversation between any two people, there must be mutual interest, cooperation, and sensitivity. For successful conversation between a normal-hearing person and a hearing impaired partner, the same basic requirements exist. Greater time, effort, and awareness may be required, however, to reach the same level of understanding.”

NP Erber, 1993, p 109

communication strategy
Communication Strategy
  • A course of action taken to enhance communication
    • facilitate
    • repair
conversation
Conversation
  • Sharing ideas
  • Relating experiences
  • Telling stories
  • Expressing needs
  • Instructing
  • Influencing
  • Establishing intimacy
rules of conversation
Rules of Conversation
  • Agree to share one another’s interests
  • Ensure all share in talking
  • Participate in topic
  • Take turns talking
  • Relevant topic discussion
  • Succinct messages

Dr. Sam Trychin

hearing loss characteristics
Hearing Loss Characteristics
  • Disrupted turn taking
  • Modified speaking style
  • Inappropriate topic shifts
  • Superficial content
  • Frequent clarification
classes of strategies
Facilitative

instructing, structuring

Repair

specific tactics

Classes of Strategies
reception of messages
Reception of Messages

Talker

Message

Environment

Listener

facilitative strategies
Facilitative Strategies
  • Strategies that influence the talker
    • instructional strategies
      • the listener asks the talker to change the delivery of the message (assertive)
        • slow down
        • it is difficult to lipread you when you cover your mouth
        • could you face me
facilitative strategies11
Facilitative Strategies
  • Strategies that influence the message
    • Message-tailoring strategies
      • phrasing remarks to constrain a response of a speaker
        • Did you go fishing or boating?
        • Are you afraid of snakes?
facilitative strategies12
Facilitative Strategies
  • Strategies that influence the environment
    • Constructive strategies
      • tactic designed to optimize the listening environment for communication
        • Let’s go into the living room to talk
        • Let’s sit where it is more quiet
        • Let’s step over here where there is more light
facilitative strategy
Facilitative Strategy
  • Strategies that influence reception (listener)
    • Adaptive strategies
      • methods of counteracting maladaptive behaviors that stem from hearing loss
        • relax
        • taking a deep breath
facilitative strategy14
Facilitative Strategy
  • Strategies that influence reception (listener)
    • Attending strategies
      • methods of counteracting maladaptive behaviors that stem from hearing loss
        • watch the speaker’s lips
        • focus on the speaker
facilitative strategy15
Facilitative Strategy
  • Strategies that influence reception (listener)
    • Anticipatory strategies
      • methods of preparing for a communication interaction
        • observant of situation clues
        • makes predictions about message
        • predicts speakers style
facilitative strategies16

Talker

Message

Environment

Listener

Instructional

Strategy

Tailoring

Message

Strategy

Constructive

Strategy

Adaptive

Attending

Anticipatory

Strategy

Facilitative Strategies
instructional strategies worksheet talker
Instructional Strategies Worksheet (Talker)
  • ______________________________
  • ______________________________
  • ______________________________
  • ______________________________
  • ______________________________
  • ______________________________
  • ______________________________
  • ______________________________
  • ______________________________
tailoring message strategy
Tailoring (Message) Strategy
  • ________________________________
  • ________________________________
  • ________________________________
  • ________________________________
  • ________________________________
  • ________________________________
  • ________________________________
  • ________________________________
  • ________________________________
constructive strategies environment
Constructive Strategies (Environment)
  • _______________________________
  • _______________________________
  • _______________________________
  • _______________________________
  • _______________________________
  • _______________________________
  • _______________________________
  • _______________________________
  • _______________________________
adaptive attending anticipatory strategies listener
Adaptive, Attending, Anticipatory Strategies (Listener)
  • __________________________________
  • __________________________________
  • __________________________________
  • __________________________________
  • __________________________________
  • __________________________________
  • __________________________________
  • __________________________________
  • __________________________________
repair strategies
Repair Strategies
  • Communication breakdown
    • when one communication partner speaks a message and the communication partner does not recognize the message
detecting communication breakdown
Detecting Communication Breakdown

Choose Course of Action

Use Repair Strategy

Disregard Utterance

Bluff

repair strategies23
Repair Strategies
  • Receptive repair strategy
    • tactic used by the listener (with hearing loss) when the message presented by a communication partner is not understood
  • Expressive repair strategy
    • strategy used to rectify a communication breakdown that occurs because the person with a hearing loss (speaker) produces an unintelligible utterance
specific receptive repair
Specific Receptive Repair
  • repeat all or part of message
  • indicate the topic of conversation
  • rephrase message
  • elaborate message
  • simplify the message
  • confirm the message
  • write
  • fingerspell
six basic principles of conversational repair
Six Basic Principles of Conversational Repair
  • ONE: Use of requests for clarification improves understanding between conversational partners (e.g., Tye-Murray, Purdy, Woodworth & Tyler, 1990).
  • TWO: Specific training in the use of repair strategies is effective (Tye-Murray, 1991).
  • THREE: Some requests for clarification are considered specific, or contingent (e.g., requests for confirmation) whereas others (e.g., neutral queries) are considered non-specific, or non-contingent (see, Table 2).
  • FOUR: Contingent requests for clarification are more likely to sustain interaction over multiple turns than non-contingent requests (Kenworthy, 1984).
  • FIVE: Strategies that elicit rephrasing by the speaker are more likely to repair the communication breakdown (Gagne & Wyllie, 1989).
  • SIX: Requests for specific clarification are viewed more favorably by the speaker than non-specific requests (Gagne, Stelmacovich, & Yovetich, 1991; Caissie & Gibson, 1997). In other words, both interactants communicate more effectively when more specific, or contingent, repair strategies are employed. (Kenworthy)
bilingual children and repair
Bilingual Children and Repair

Most, T. (2003). The use of repair strategies: bilingual deaf children using sign language and spoken language. American Annals of the Deaf. 148:4, 308-314.

When using sign, greater diversity in repair strategies were used.

hard of hearing person implementing repair
Hard of Hearing Person Implementing Repair

Adjacency pairs: linked speaking turns

  • nonspecific repair strategy-
  • request for information repair strategy-
  • confirmation repair strategy-
  • message repetition response
  • provide information response
  • feedback response
conversational styles
Conversational Styles
  • Passive conversational style
    • withdraws, bluffs, avoids
  • Aggressive conversational style
    • hostile, belligerent, bad attitude
    • blames others
    • denies, dominates, interrupts
  • Assertive conversational style
    • takes responsibility for managing communication
    • respects the rights of their communication partner
    • openly and honestly expresses needs and emotions
communication behaviors
Communication Behaviors
  • Interactive
    • assertive communication style
  • Non-Interactive
    • passive communication style
  • Dominating
    • aggressive communication style

Dr. Sam Trychin

assignment
Assignment
  • During the next two days:

1. analyze your communication behavior

2. analyze 2 people you communicate with daily and determine their style

3. select the communication style you prefer others use

4. Read: A Conversational Approach to Aural Rehabilitation