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Charge Capture

Charge Capture. Medical Specialty Loyola Outpatient Center Cathy Knowski, RN, BSN Marybeth Harms, RN Decision Support. Opportunity Statement. Missing facility charges resulting in lost revenue. Goal.

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Charge Capture

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  1. Charge Capture Medical Specialty Loyola Outpatient Center Cathy Knowski, RN, BSN Marybeth Harms, RN Decision Support

  2. Opportunity Statement • Missing facility charges resulting in lost revenue

  3. Goal • The project goal was to increase revenue by identifying ways to increase our capture rate of all facility charges.

  4. Solutions Implemented • Design • Designed 4 practice specific facility tickets for use by all patient care staff. These included all chargeable items – i.e. meds, procedures, supplies. • Education • Educated all staff on how to properly use these tools in the charging process. Utilized all educational methods – i.e. staff meetings, 1-1 instruction, immediate feedback. • Accountability • Appointed one member of the staff to be responsible for entering all charges in LUCI (have identified backup personnel)

  5. Solutions Implementedcont. • Collaboration • Collaborated with decision support • Worked with Finance as a resource for charging guidelines, chargemaster and data collection • Implementation • Dermatology Specialty used as a pilot thereby utilizing staffparticipation. • Matched LUPF procedures, charged by MD, to facility ticket procedures.

  6. Results: Data AnalysisPercentage of Correctly Entered Charges

  7. Charge Capture Data Revenue per pt per visit **Implementation of facility ticket Excludes new programs (infusion room)

  8. Conclusion • By using the new facility tickets and ensuring more accurate charge entry with one person responsible, our revenue has increased from the baseline by 34%

  9. Recommendations for Further Study • Incorporate our new facility tickets and accurate charge entry, into the Epic Process.

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