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IT Executive Summit on Improving IT / Business Alignment Wednesday, October 10, 2007 The Hilton New York Ne PowerPoint Presentation
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IT Executive Summit on Improving IT / Business Alignment Wednesday, October 10, 2007 The Hilton New York New York, New York. Agenda:. 8:15am - 8:45am Registration and Networking Breakfast

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Presentation Transcript
slide1

IT Executive Summit on Improving IT / Business Alignment

Wednesday, October 10, 2007

The Hilton New York

New York, New York

slide2

Agenda:

8:15am - 8:45am Registration and Networking Breakfast

8:45am - 9:00am Introduction and Overview Ron Milton, Executive Vice President, Computerworld

9:00am - 9:30am The Value of IT / Business Alignment: A Closer Look at Business Service Management

Rebecca Wetteman, Vice President, Nucleus Research

9:30am - 10:00am IT End-User Case StudyTom Delaney, Associate Dean for Information Technology & Chief Information Officer,

NYU School of Law

10:00am - 10:15am Refreshment and Networking Break

10:15am - 10:45am Overcoming the Inhibitors to Alignment

Rich Bentley, Director, IT Service Management, Compuware

10:45am – 11:15am Service: Assurance, Management & Evangelism

Joe Kennedy, Vice President, Information Technology, State Street Corporation

11:15 – Noon Moderated Panel Discussion

Moderator: Ron Milton, Executive Vice President, Computerworld

Panelists: Rebecca Wetteman, Vice President, Nucleus Research; Tom Delaney, Associate

Dean for Information Technology & Chief Information Officer, NYU School of Law; Rich

Bentley, Director, IT Service Management, Compuware; Joe Kennedy, Vice President,

Information Technology, State Street Corporation

Noon Program Concludes

slide3

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format for this morning
Format for This Morning:
  • Introductory remarks and objectives for today
  • Agenda and session speakers
  • Speakers will take questions within time allowed
  • Mid-morning break
  • Panel discussion with open participation
  • Closing thoughts and “take aways”
  • Draw for Apple iPhone™
  • Adjourn by Noon
slide5

Alignment?

As IT Leaders, do you ever get the feeling you aren’t seen as aligned with the Business Leaders that are your colleagues?

slide6

The big question of IT taking a leadership role in the business?

  • “Good is not good enough… IT has to great!”
  • Wendell Fox, SVP – IT, Marriott International
slide7
Show of Hands…

In the context of IT service delivery, how

many people feel that their IT organization is

optimized in its alignment with business?

slide8
Some Challenges to Consider/Identify With:
  • Does business really care about IT infrastructure and metrics if they don’t ID it with revenue/costs?
  • How should IT be measured on IT service delivery?
  • What role do SLAs play in this context?
  • Is it important for business process owners to have a view into IT service delivery?
  • How do you measure quality of IT service?
  • What role does Six Sigma play in service improvement?
  • How does ITIL fit into your daily IT operations?
our objectives this morning
Our Objectives This Morning:

Maximizing IT’s Alignment with Business

    • Enabling business-driven service delivery
  • Focus IT on aligning services on business-critical objectives
  • Understand all the tools and benefits associated with Business Service Management
    • Bigger picture of service delivery
    • Application analytics
    • End user experience monitoring
    • Six-Sigma and ITIL
slide10

“Mr. Milton…

My brain is full.

Can I leave now?”

slide11

Agenda:

8:15am - 8:45am Registration and Networking Breakfast

8:45am - 9:00am Introduction and Overview Ron Milton, Executive Vice President, Computerworld

9:00am - 9:30am The Value of IT / Business Alignment: A Closer Look at Business Service Management

Rebecca Wetteman, Vice President, Nucleus Research

9:30am - 10:00am IT End-User Case StudyTom Delaney, Associate Dean for Information Technology & Chief Information Officer,

NYU School of Law

10:00am - 10:15am Refreshment and Networking Break

10:15am - 10:45am Overcoming the Inhibitors to Alignment

Rich Bentley, Director, IT Service Management, Compuware

10:45am – 11:15am Service: Assurance, Management & Evangelism

Joe Kennedy, Vice President, Information Technology, State Street Corporation

11:15 – Noon Moderated Panel Discussion

Moderator: Ron Milton, Executive Vice President, Computerworld

Panelists: Rebecca Wetteman, Vice President, Nucleus Research; Tom Delaney, Associate

Dean for Information Technology & Chief Information Officer, NYU School of Law; Rich

Bentley, Director, IT Service Management, Compuware; Joe Kennedy, Vice President,

Information Technology, State Street Corporation

Noon Program Concludes