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Beyond Email: The Role Of Skype And VoIP Technologies

http://www.ukoln.ac.uk/web-focus/events/workshops/swmlac-2005-09/skype/. Beyond Email: The Role Of Skype And VoIP Technologies. Contents What are VoIP & Skype? How can Skype be used? Beyond a phone replacement The down side. Brian Kelly UKOLN University of Bath Bath. Email

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Beyond Email: The Role Of Skype And VoIP Technologies

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  1. http://www.ukoln.ac.uk/web-focus/events/workshops/swmlac-2005-09/skype/http://www.ukoln.ac.uk/web-focus/events/workshops/swmlac-2005-09/skype/ Beyond Email:The Role Of Skype And VoIP Technologies • Contents • What are VoIP & Skype? • How can Skype be used? • Beyond a phone replacement • The down side Brian Kelly UKOLN University of Bath Bath Email B.Kelly@ukoln.ac.uk URL http://www.ukoln.ac.uk/ UKOLN is supported by:

  2. What Are VoIP And Skype? Skype See Audio briefing paper • VoIP: • Voice over IP (Internet Protocol) • Telephony over the Internet • Skype: • Most popular VoIP application • Free calls to other Skype users • Cheap calls (~ 1p/min) to landlines & mobiles • Various add-on facilities also available

  3. Using Skype Skype • Skype as a telephone • Skype can be used as a conventional telephone • Particularly useful on laptops for the traveller • Sense of presence – know if recipient is online (can switch off) • Instant messaging • Additional features: • Integration with Web browser (sharing browsing) • Video Skype • Skype Me icons on Web pages • …

  4. Usage Scenarios Technologies • How Skype can be used: • Conventional phone replacement (office/home) • On laptops, when travelling • Conference calls (on-the-fly) • Listening in to lectures (nb. accessibility benefits) • Recording talks (e.g. interviews for Podcasts) • Support for remote workers • Help desk support (e.g. VoIP-based Ask Me reference desk) • ….

  5. The Down Side Technologies • There must be a down side! • Skype is proprietary (can't talk to other VoIP applications) • Skype may break organisation's AUP (it lets other Skype users make use of your bandwidth) • Do I want people to see when I'm online? • Will spammers harvest my Skype ID and send me IM spam or audio recordings selling Viagra? • What about my organisation's plans for VoIP to replace conventional telephone system • How reliable is it? As will all applications mentioned, there are advantages and disadvantages - the decision rests with you.

  6. Questions • Any questions?

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