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China - The Awakening Giant of Outsourcing

China - The Awakening Giant of Outsourcing. Liow Zen Pin ( 廖倫平 ) Delivery Leader – Greater China Integrated Managed Business Process Delivery (IMBPD). Finance & Accounting Human Resources Procurement CRM Planned Industry specific.

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China - The Awakening Giant of Outsourcing

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  1. China - The Awakening Giant of Outsourcing Liow Zen Pin (廖倫平) Delivery Leader – Greater China Integrated Managed Business Process Delivery (IMBPD)

  2. Finance & Accounting Human Resources Procurement CRM Planned Industry specific IBM has a global network of virtual world class delivery centers to satisfy our clients’ diversed & growing needs.. Toronto Stockholm Greenock Calgary Endicott Krakow Edmonton Dalian Paris Shanghai Rotterdam Newcastle Beijing Dublin Guangzhou Lisbon Shenzhen Tulsa Tokyo Greenville, SC Okinawa Dallas/Atlanta Bratislava Houston Manila Bangalore Budapest Nashville Lexington Delhi/Mumbai/Pune/Chandigarh Costa Rica Brisbane Buenos Aires • Experience in 35+ industries • Unique in being able to leverage IBM research for client transformation • World’s largest IT financing entity with over $40B in assets • 40,000+ resources supporting BTO worldwide • 25,000+ global delivery professionals in 22 centers worldwide • Strong BCS transformational consulting practices built on IBM and PwCC strengths

  3. IBM offers a full range of industry specific outsourcing services to support our global and regional clients Finance and Accounting Human Resources Customer Relationship Data Processing Procurement • Account Payable • Account Receivables • JE/GL Processing • Fixed Assets accounting • Project Accounting • Inter-company Billing • Credit & Collections • Cash Application • Internal/External Financial Reporting • Payroll Processing • Personnel Admin. • Benefits Delivery • Succession Planning • Travel & Expense • Work Force Mgmt • Training Develop, Delivery, Admin. • Expatriate management • Sourcing • Purchase requisition / order management • Procurement card • Procurement reporting and analysis • EDI & EFT Management • Inbound • Customer Care • Technical Support • Outbound • Telemarketing • Telesales • Lead generations • Tele-survey • Reminders • Data entry and processing from image documentations to data file / system eg. • Application / claim forms • Medical scripts • Customer Order fulfillment Processes • Maintenance • Skills Leverage • Portfolio Analysis • Assessments • Systems Engineering, Arch. & Data Integrity • Global Testing • ERP Management • Data Administration • Third Party Management • End-user support • Transformational Activities • Related Legacy Apps • Package Solutions • Web Services • Accelerated Solution Delivery • Global Solution and Competency Delivery Centers • IBM Research • Process and ProductivityImprovements • Web Enablement • Annuity Based Solutions • Global Resourcing • Rustproofing and preventative Applications Transformation AS • Performance and sizing • Monitoring and maintaining • Database Administration • Operating system upgrades • Data Center Operations • Network Management SO Technology Transformation Flexible Deal Structures & Financing

  4. China needs to improve cost effectiveness and quality of human capital to further capture a bigger share of global BPO market 2006 1998 High Singapore Ireland Ireland Australia Australia India Holland Hong Kong Location Attractiveness • Infrastructure • Foreign Direct Investment Incentives • Time zone attractiveness UK Singapore UK India Philippines China Philippines Mexico Mexico China Low High Capabilities of Workers • Quality • Cost • Type of Skills • English Knowledge Source: NASSCOM McKinsey Study on Indian BPO Size of circle corresponds to number of qualified workers

  5. Market Size Additional language supported In order to capture the bigger slice of the global outsourcing market , China needs to clearly define and position herself in the market Where do most companies think about when considering offshore locations? LanguageLocation English - India, Philippines, Malaysia European - Krakow / Budapest Japanese - Okinawa, China, Thailand, Vietnam Korean - Korea, China Higher languages availability combined with high quality business & IT education background will help accelerate China from being a local/regional BPO centre into multi lingual Global Delivery Centre Most of these locations/countries have very attractive incentives and government collaboration programs in place to help corporations win new businesses and create jobs in their country

  6. Close collaboration between government and corporations and strong government leadership will drive China’s success in outsourcing market

  7. Close collaboration between government and corporations and strong government leadership will drive China’s success in outsourcing market (cont’d)

  8. Zen Pin LIOW (廖倫平) Delivery Leader – Greater China Integrated Managed Business Process Delivery (IMBPD) Mobile : +86-1592 100 8330 Email : liowzp@cn.ibm.com

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