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Mastering Communication: Styles and Skills for Better Relationships

Explore communication styles (Child, Parent, Adult), develop intrapersonal and interpersonal skills, learn to express emotions effectively, and understand constructive vs. destructive communication. Improve your relationships by mastering these techniques!

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Mastering Communication: Styles and Skills for Better Relationships

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  1. Who do you have the hardest time getting along with? Why do you think you have such a hard time getting along with that person?

  2. What do you think you could do to improve communication with the person you struggle to get along with?

  3. Communicaiton

  4. 23. 3 COMMUNICATION STYLES • CHILD- Easiest & Most natural to use- very immature and the least effective. Ex) “I want, You’re so dumb, etc” • Whining, Yelling, Not Listening, Ordering • PARENT-This style has NOTHING to do with age or being a father/mother. Directs behaviors- gets someone to comply and gets the point across. Ex) Giving instructions, demanding, punishing, “Lend me a dollar. Mom, get me a cookie!” • ADULT-Highest level and most desirable/effective. Open, two-way communication, trusting others, respecting opinions, controlling emotions. Ex) Think of one you have had 

  5. Video Clip Examples

  6. INTRAPERSONAL

  7. INTRAPERSONAL Skills • Definition: Those used to communicate with oneself • Examples: self-control, self-discipline, accepting responsibilities, self-talk

  8. INTERPERSONAL INTERPERSONAL SKILLS: OTHERS

  9. Interpersonal • Definition: Those used to communicate with others • Examples: listening, talking, problem-solving, understanding

  10. Why is it important to have both sets of skills? • They help us to understand our own behavior • They help us to cope with circumstances of life • They help us to control situations we find ourselves in

  11. Comic Version II • Write a comic (next to the one from yesterday) using the same characters. This set must also show at least 3 scenes and needs to be about one of the 3 communication styles (child, parent, adult)

  12. Methods of Expressing Emotion/Communicating • Passive: • Characteristics: Blushes when someone looks his/her way. Agrees with EVERYONE. “Yes, you’re right” “I agree.” • Buys from every door-to-door salesman • Uses phrases like “They say” • Takes blame • Makes others feel guilty by letting others walk all over them • Often apologizes in a conversation

  13. Aggressive • Tells others what he/she wants and then talks them into it • Gets angry when someone disagrees • Rams opinions down people’s throats • Demands for explanations • Very critical • Must be in charge • Gets even with sarcasm • Listens by interrupting

  14. Assertive • Buys only what they need • States opinion matter of factly • Negotiates and compromises • Smiles frequently • Takes credit when it’s due • Can admit he/she is wrong • Cooperates well with others • Listens when others speak

  15. Implications • Of the three types, which is the most successful? • What type of person would you want to communicate with? • What kind of communicator are you?

  16. Communication Techniques

  17. There are 3 types of communication: • Constructive • Destructive • Non-verbal

  18. Constructive Communication • This contributes to a meaningful exchange of ideas and/or leads to understanding.

  19. Examples are: -Giving positive or encouraging messages -Asking questions -Sending clear, concise messages -Being honest and open -Keeping the confidences of other people -Speaking with respect -Using tact- (communicating something sensitive without hurting or offending) -Being a good listener

  20. Destructive Communication This is talk that “hurts.” Some messages discourage rather than encourage helpful or constructive communication.

  21. Examples are: -Insults, harassing, teasing -Gossip, lies, blaming and accusing -“You” messages -Sexual Harassment -Threatening -Sarcasm- (when a person says one message, but nonverbal expressions and the tone of voice send another message) -Interrupting or dominating the conversation -Swearing

  22. Communication Tip #1 • Use “I” messages! - I feel ~ makes you responsible for the statement • When ~ Describes the situation • Because ~ tells why you feel the way you do (This really works!! You should try it!)

  23. Tip #2 • Be clear - Say what you mean and mean what you say!

  24. Tip #3 • Ask questions • If you are not clear on what someone is saying….ASK QUESTIONS!! • Restate what someone has said to make sure that you really did understand what they said. “S0 you are feeling sad because…”

  25. Tip #4 • Be a good listener - Studies indicate that 60 percent of the time that you communicate is spent listening! If you are a poor listener you are a poor communicator.

  26. Non-Verbal: • Nonverbal communication is the way a person expresses him/herself through movement, posture, and facial expression. It is possible to send one type of verbal message and at the same time, a different type with body language. Nonverbal communication is VERY powerful and can often be misinterpreted.

  27. What are some examples of non-verbal communication?

  28. How can you let people know you are listening?

  29. Crazy Sentences!!! • Are you listening?

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