Gestaltungs- bzw. Beschreibungsebenen (in Anlehnung an [Fischer/Winter 2007])
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Gestaltungs- bzw. Beschreibungsebenen (in Anlehnung an [Fischer/Winter 2007]). Geschäftsnetzwerkmodell. Kundenprozessmodell. Leistungsmodell (exogene Faktoren). Leistungsmodell (endogene Faktoren). Balanced Scorecard. Generische Prozesslandkarte. Identifikation von Leistungsprozessen.

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