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Project management for successful e-Government/ eID /Mobile implementation. Mario Houthooft January 16th, 2012 Chisinau. Project management for successful e-Government/eID/Mobile implementation.

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mario houthooft january 16th 2012 chisinau

Project management

for successful e-Government/eID/Mobile implementation

Mario Houthooft

January 16th, 2012

Chisinau

project management for successful e government eid mobile implementation
Project management for successful e-Government/eID/Mobile implementation
  • In many cases e-Government project have as objective to “replace” an existing process by a so called full electronic process using an eID card and perhaps also mobile devices
  • Considered as just another IT project

Development

Unit/System testing

Specifications

Requirements

Technical acceptance

Acceptance

Production set up

Pilot

project management for successful e government eid mobile implementation1
Project management for successful e-Government/eID/Mobile implementation
  • Why are e-Government projects different from other IT projects?
  • Online applications

ID & User Data

project management for successful e government eid mobile implementation2
Project management for successful e-Government/eID/Mobile implementation

Today we are in the post-PC era

  • New devices
  • New Media
  • User Centric
key project considerations
Key project considerations
  • Why e-Government project?
    • “ Make the Notaries use the eID card to sign and deposit deeds and documents”
    • “reduce the time a company needs to get registered from 57 days to 3 days”
  • Electronic versus Paper data flows
  • Use of industry IT Standards
  • Application interoperability
  • Optimal use of “new” devices in applications
key project considerations1
Key project considerations
  • User Centric
    • Easy and secure
    • Self service offering including “what if I loose my eID card/mobile, I have an eID and a mobile, multiple devices,…”
  • Legal compliance from the start
  • Electronic and live Help desk
  • Acceptance criteria based on user adoption
    • including user feedback mechanisms (polls, vote, rate,..)
  • What if then else senarios- Exception handling
  • Agile project management
  • Go to Market timing
key project considerations2
Key project considerations
  • Project Board/team should also include
    • “New devices” knowledge
    • “Legacy” systems representatives/knowledge (how does it work today)
    • Users/representatives
    • Usabilty experts (end user uptakeis the succesfactor or project killer)
    • Operations representatives
    • Legal competence
slide9

THANK YOU

Questions?

Mario Houthooft CEO LIN.K nv

mario.houthooft@lin-k.net

www.linkid.be

+32 475 567 884 +32 9 252 28 47