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IP Education: Focusing on strategies for successful IC education of healthcare personnel

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  1. IP Education: Focusing on strategies for successful IC education of healthcare personnel Highlights from Patti Grant’s presentation Rowena Aseo, RN, CIC September 10, 2014

  2. WIIFM? (What’s In It For Me) Objectives State ways to customize EBP (science) to impact practice at the bedside Discuss how to involve staff in ongoing IP education efforts

  3. PDCA • Plan • Do • Check • Act AHRQ TeamSTEPPS Program

  4. Surveillance:Seeing = Successful Education • Contact Isolation Surveillance • First, IP provided initial surveillance • If all 3 basic tools for Contact Isolation are not present, cannot stop infection spread • Tell story using bar narratives • Provide percent, numerator, denominator

  5. Contact Isolation – TheirOwn Prospective Knowledge is Power • Next, staff and IP’s did surveillance on other units • Started with data compiled every 2 months then quarterly once above 90% • Kept it simple and only assessed • Private room? • Supply cabinet present and stocked? • Signage present? Message:Without the basics, cannot practice breaking the transmission of infection

  6. Why Successful so Fast? • Kept it simple and did not change message • Did not get lost in complicated human behavior compliance observations • Needed to get the 3 basics done first • Provided honest transparency from the start • Unit breakdown of surveillance (competition) • IP&C acted as consultant change agent • Surveillance as strictly an Educational Tool • Not a formal IP&C/Quality Committee Report “Let Go”… but … “Be Present”

  7. Involve Staff: Ongoing Education Question = Consultation Each Time You are Asked a Question • Teaching Moment • Mentoring Moment • Should make “formal” Report of Consults • In a 150-bed for profit community hospital • 770 questions in seven years

  8. Do Not JUST Answer Question • Show where policy is – specific page(s) • Offer to fax to them • Circle the “answer” • Follow-up e-mail to summarize Q&A • Copy their supervisor (managing up) • Anticipate related answers • Send a hand written note of thanks