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Assertive Community Treatment Webinar

Assertive Community Treatment Webinar. Week 5: Community Relationships. Today’s agenda. Brief Check-In Update on progress Questions and Answers Concerns Building Community Relationships – Who and How Developing Referral Protocols. Updates. Connecting w/ the Community .

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Assertive Community Treatment Webinar

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  1. Assertive Community Treatment Webinar Week 5: Community Relationships

  2. Today’s agenda • Brief Check-In • Update on progress • Questions and Answers • Concerns • Building Community Relationships – Who and How • Developing Referral Protocols

  3. Updates

  4. Connecting w/ the Community

  5. Building Community Relationships • Develop talking points for your organization’s executive team, leadership team, and service team • Develop promotional materials • Host a kick-off event to inform and engage community partners • Encourage collaborative problem-solving with stakeholders • Invite community stakeholders to call the ACT Team for proactive responses to clients

  6. Format for Referrals • Methods for referral • Required documentation • Review process to examine appropriateness • Response from ACT

  7. Directory of Network Services • Refer to your Care Coordination Plans submitted with your RFA • Include • Specific services • Contact info • Location • Hours of operation • How to make a referral

  8. Referral System Assessment and Monitoring (RSAM) • Toolkit originally designed for use among HIV/AIDS service providers to improve referral systems • Now being used for other community health networks • The RSAM toolkit assists in deciding • Which tools to use • How to adapt the tools • How to use the tools for data collection • How to analyze, interpret, and use the information generated

  9. RSAM: Two main components

  10. Component 1: Referral System Assessment “RSA”

  11. Component 1: Referral System Assessment “RSA” • Tools & Instructions for … • Assesses current status of the referral system • Evaluating the processes used to document referrals • Identifying areas that require improvement • Focuses on systems and processes for effectiveness of the referral system • Can be modified to examine appropriateness of referrals • Focuses on functioning at a single point in time

  12. Component 2: Referral System Management “RSM” • Monitoring system to track the performance of a referral system over time • Whether or not referrals are being made and completed • Whether counter-referring is occurring • Level of client satisfaction with the referral process • Allows for identification of problems and adjustment

  13. How RSAM Can Be Used

  14. Resources

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