Western Union Money Transfer

1. Western Union Money Transfer Transaction flow

2. Login process

3. The Main menu

4. Receive money - 1 • Based on payee’s information, enter the search criteria and click Continue in the Tracking Control pop up dialog box

5. Receive money - 2 • As the next step, enter agent details if transaction is remote (data over phone), click OK or if the transaction is in the office, click Cancel

6. Receive money - 3 • Now, enter the MTCN number furnished and click Search

7. Receive money - 4 • If the request matches with available remittance, Transaction details tab furnishes further data • Select mode of payment and click Submit

8. Receive money - 5 • In this dialog box, enter data of remote operator ID if payment is through this operator, otherwise click Cancel

9. Receive money - 6 • In the first window enter the customer ID, click the verification check box and click OK • In the next window enter agent info and click OK or Cancel as the case may be

10. Receive money - 7 • This dialog box confirms completion of payment process; Generate printout of Receipt and Transaction Summary • Click the Donebutton on completion

11. WUMTS Utilities • View the tools available in the Tools/Admin menu • In the instant case, Customer Service inquiry transaction is selected

12. WUMTS Utilities – Customer service inquiry • Enter the search criteria and agent info in these two dialog boxes

13. WUMTS Utilities – Customer service inquiry (cont’d) • The transaction list showing the transactions against the search criteria appears with status of the transaction • Select the Receiver concerned and click Selectbutton

14. WUMTS Utilities – Customer service inquiry (cont’d) • The transaction list showing the transactions against the search criteria appears with status of the transaction; Observe that the amount remitted appears in originating country’s currency • Select the Receiver concerned and click Selectbutton

15. WUMTS Utilities – Customer service inquiry (cont’d) • In the two dialog boxes as in the above figures select the destination and originating country for appropriate currency conversion

16. WUMTS Utilities – Customer service inquiry (cont’d) • Select the transaction log date in the first dialog box, click View transaction in the second dialog box and click Next

17. WUMTS Utilities – Customer service inquiry (cont’d) • Select the transaction from the logs for the day and click Nextin the first dialog box • The transaction of payment can be viewed as in the second dialog box; Observe that the operator ID is that of the office of payment

18. WUMTS Utilities – Security • Security button can be selected to manage security environment to set the access environment

19. WUMTS Utilities – Inventory management • In these dialog boxes the check inventory status can be ascertained and the forms required can be ordered

20. Demo of IMT transaction flow ends