London Borough of Barnet. SELHP – Workshop. Presented by Shaun Flook (Homeless Person’s Manager) & Shahela Begum (Visiting Team Leader). Introduction. The London Borough of Barnet is highly regarded by the Department for Communities and Local Government (DCLG) (previously known as the
SELHP – Workshop
Presented by Shaun Flook (Homeless Person’s Manager) & Shahela Begum (Visiting Team Leader)
The London Borough of Barnet is highly regarded by the Department for
Communities and Local Government (DCLG) (previously known as the
This recognition has led the ODPM to commend the London Borough of Barnet
for its good practice in visiting homeless applicants before a crisis arises or
before a decision is made. We are quoted about this in an ODPM Good
Practice Handbook called “Reducing B&B use and tackling homelessness –
What are the advantages of visiting
people in housing need in their own
homes over doing everything from the office?
What measures can we take to ensure
staff’s safety when visiting applicants
within their homes?
Environmental Health Issues
Identifying Abuse (Child, DV)
Detecting multi-agency Fraud
Homeless Prevention with the excluder
‘Mediating’ with the applicant and excluder
Non-bidders – identify the most vulnerable and meet their needs (bid for them), identify non-occupancy, educate the customers.
Promoting the Housing Register as a viable option where applicable.
Homeless at home - agreeing and monitoring
2010 TA targetFeedback on Workshop 1
Accurate & comprehensive referral systems
Pre-visit checks – support worker, CMHT/CPN, file, computer systems
Monitoring – visiting diary, white board
Training – Suzy Lamplugh Trust etc
Procedures – updated regularly
RockSafe ID Card Personnel Safety System
Accompanied visits (2 VO’s or 1 VO and allocated support worker
Violence at work – recording, debriefing, counselling, informing internally and externally
Mobile phones with speed dial buttons – pros and consFeedback on Workshop 2