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Kaseya Advanced Workshop

Kaseya Advanced Workshop. DAY TWO. Developed by Kaseya University. Powered by IT Scholars. Kaseya Version 6.2 Last updated on June 25, 2012. Roadmap!. Day One Advanced Agent Procedures Day Two Advanced Monitoring Advanced Reporting. Day One Advanced Agent Procedures

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Kaseya Advanced Workshop

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  1. Kaseya Advanced Workshop DAY TWO Developed by Kaseya University Powered by IT Scholars Kaseya Version 6.2 Last updated on June 25, 2012

  2. Roadmap! • Day One • Advanced Agent Procedures • Day Two • Advanced Monitoring • Advanced Reporting • Day One • Advanced Agent Procedures • Day Two • Advanced Monitoring • Advanced Reporting

  3. How can you ask your question? • Type your question in the GoToMeeting Chat • From time to time, I will stop to answer them • If you have a burning question, you can also raise your hand to indicate that you need an answer quickly! • For offline questions, send them to training@kaseya.com

  4. Questions? • Please type your questions in the chat section of your GoToMeeting window. • Remember that you can always send your questions to training@kaseya.com too. • If you are falling behind the steps in the lab, please just watch the presentation, take some notes, and perform your labs after the lecture.

  5. Roadmap! • Day One • Advanced Agent Procedures • Day Two • Advanced Monitoring • Advanced Reporting • Day One • Advanced Agent Procedures • Day Two • Advanced Monitoring • Advanced Reporting

  6. Kaseya Advanced Workshop Advanced Monitoring

  7. AdvancedMonitoring • Review of Dayone • Utilizing Agent Procedures to remediate and collect data • UtilizingEventcreate to kick of the alert • Log Monitoring • SNMP Monitoring • ExternalMonitoring

  8. LOG Monitoring • Create a pattern , Log Parser Set, to monitor forspecificloggedevent. • Prerequisites to a succesful Log Parse Monitor • Applicationproduces a repeatablepattern output • The text file containsdefinablepatterns

  9. LOG Monitoring • Steps for a successful LOG Monitoring • Definewhat to monitor • Define Log Parser – Definetemplates to parse the log file • DefineParset Set – Define the rulesforalertingbasedon sets of values • Test Log Parser – Utilize the TestLogParser. Exe to ensurethat the Log Parserdefinition is able to parse the log file • Go Live and turn on the LOG Monitoringon a live machine.

  10. Define Log Parser • Select location of file • Define archive files – use the * as wildcards for Log files naming convention • Define Template • Define Fields • Define Output Template

  11. LOG Monitoring • Assign Log File Parser to machines • AssignParset Sets

  12. SNMP Monitoring • Introduction to SNMP • Manager / Agent Model • SNMP Commands • GET, GET-NEXT, GET-RESPONSE, SET, TRAP • SNMP CommunityString • Text password to validate Manager and Agent Communication • Public vs. Private CommunityStrings

  13. SNMP Monitoring • Introduction to SNMP • Management Information Base (MIB) • Database of references to SNMP elements • MIBsdefinesordescribes the ObjectsCharacteristicsmanagedby SNMP Elements • Each of these objects has a unique Object Identifier (OID) • OIDsconsists of numbersseparatedbydecimalpoints and are hierarchicallyorganize to represent the object in the MIB

  14. SNMP Monitoring • Introduction to SNMP • SNMP Objects and Instances • Object is the attribute of the SNMP Element • Instance is the specific data element thatrepresentanoccurence of the SNMP Object within the SNMP Element • Example – a 24 Port Switch • Object is the Interface and the Instances are the port 1 through 24, the Console, Uplink Interface, etc...

  15. Kaseya SNMP Monitoring • SNMP Device Discovery • Perform LANWatch to scan an IP subnet for SNMP enabled devices • SNMP Deep Walk • When an SNMP device is discovered an SNMP Deep Walk is perform to interrogate the SNMP device and retrieve a list of OIDs that device supports • Monitor List – MIBs and OIDs • These OIDs are there stored in the Database and listed under the Monitor List

  16. Kaseya SNMP Monitoring • SNMP Sets • Predefined SNMP sets are available • CreateCustom SNMP Sets defining sets of OIDs and instances to bemonitored . • Set the collection and alarm tresholdsfor the specificOIDs and Instances. • SNMP Sets are applied to the Kaseya Agentsacting as SNMP Managers (Agentsthatperformed and discovered SNMP devices via the LANWatch) • SNMP Sets perform SNMP GET commands to query the SNMP devices.

  17. Kaseya SNMP Monitoring • SNMP Trap Alerts • Ability to assign a Kaseya Agent to listen for SNMP Traps sent by SNMP devices • Createan SNMP Trap Sets to alert whenmatchingsyntax is found.

  18. Kaseya SNMP Monitoring • SNMP Log • View the values collected by the SNMP Managers or Kaseya Agents performing the SNMP discovery • SNMP QuickSet • Ability to create an SNMP Set from the results of the SNMP discovery • Also can Auto-Deploy SNMO Sets based on Device Type

  19. SNMP Monitoring • Addingvendor’sMIBs • Oidview – http://www.oidview.com • Online MIB Database (Under Support – Online MIB Database) • MibDepot – http://www.mibdepot.com • Plixer – http://www.plixer.com • MIB Archive (Under Support – MIB Resources)

  20. SNMP Monitoring • MIB Browser • Understanding MIB hierarchical tree structure • FindingOIDs to monitors • AddingOIDs to the Monitor List • iReasoning MIB Browser - http://ireasoning.com/mibbrowser.shtml • Assign SNMP Monitoring • Definitionsfor the SNMP GETS are stored in the Kaseya Agent Working directory underkMonitorSets folder.

  21. Kaseya SNMP Monitoring • Run a LAN Watchwith SNMP monitoringturnedon. • Ensureyou have the correct Public CommunittyStrings. • UnderAssign SNMP monitoringyoucanreview the devicesthat the LAN Watchdiscovered. • Assign SNMP Sets to the discovereddevices • Review SNMP Sets. • ReviewTresholdValues

  22. Kaseya SNMP Monitoring • AddnewMIBsunderAdd SNMP Object • Load MIB • Select the objects (OIDs) to monitor • Select from the MIB Tree • Click on the Add MIB Objects button • Reviewadditionsunder the Monitor Lists – MIB OIDs • Review data valuescapturedunder SNMP Log

  23. AdvancedReporting • KaseyaViews • Look at Kaseya System- Database Views - ODBC • Look at creating a SQL View • Show SQL Management Studio • Agent Procedures

  24. Connecting to SQL Views • KaseyaViews • Look at Kaseya System- Database Views – ODBC • Fixed user ‘KaseyaViews’ • Set the password

  25. Connecting to SQL Views • Create an ODBC DSN to connect to ksubscribers database using the KaseyaViews credentials • From the Control Panel open the – Data Sources (ODBC) configuration • Add a new DSN for SQL Server using the KaseyaViews credential.

  26. Questions? • Please type your questions in the chat section of your GoToMeeting window. • Remember that you can always send your questions to training@kaseya.com too. • If you are falling behind the steps in the lab, please just watch the presentation, take some notes, and perform your labs after the lecture.

  27. The End!

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