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The New Library Technical Services

Cornell University Library. The New Library Technical Services. Karen Calhoun Bill Kara Liisa Mobley May 25, 2005. Why Are We Doing This?. University Work Force Planning

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The New Library Technical Services

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  1. Cornell University Library The New Library Technical Services Karen Calhoun Bill Kara Liisa Mobley May 25, 2005

  2. Why Are We Doing This? • University Work Force Planning • “Integrate the Library’s technical services operations into a unified function that results in clear direction, efficiencies, and savings” • Library TS Integration Team • Project Web site: http://www.library.cornell.edu/tsweb/aboutus/TSIWeb/TSintegration.htm Cornell University Library

  3. Future Search Strategic: Seamless access Understanding users Digital resources Organizational: Flexibility Training Innovation/Automation Visibility of TS Organizational Redesign Coordinate operations Support e-resources Support metadata, federated access, and metadata management Collaborate on usability/ user-centered design Participate in building CUL data farm Be more responsive, service-minded Innovate/automate Train, enhance opportunities for staff development Enhance liaison work, communications, and visibility Themes from the Future Search and Organizational Redesign Workshops Cornell University Library

  4. Objectives of the Reorganization • Better coordination of TS operations • More opportunities for staff • More collaboration inside and outside technical services • More responsive, service-minded • Stronger support for innovation, automation, metadata • “CUL Center” for e-resources & serials management Cornell University Library

  5. Social Networks: What the Research Suggests* • Working relationships and personal contacts are enormously important • Four steps: • Knowing “who knows what” • Having timely access to those individuals • Actively engaging with one another • Trust facilitates creativity and learning *Rob Cross et al. 2001. “Knowing what we know: supporting knowledge creation and sharing in social networks.” Organizational Dynamics 30 (2): 101.

  6. Includes technical services for: Adelson Africana Engineering Entomology Fine Arts Geneva Hotel ILR Catherwood Management Mann Math Music (books, scores) OKU (incl. Maps, Asia Collections) Physical Sciences Vet Excludes technical services for: ILR Kheel Center Law Music (sound recordings, media) RMC LTS Senior Management Team Approx. 90 people Cornell University Library

  7. Outreach and liaison work • Communications • TSWeb • Collaboration user-centered design • Research and statistics • Financial and strategic planning • Project management • Policies, procedures, best practices • Training • IT support LTS Senior Management Team Cornell University Library

  8. Scott Wicks, David Banush, Anna Korhonen • Service innovations • Ordering • OKU serials receiving & documents • Monographs receiving • Gifts & exchange • Inputting • Cataloging and metadata production • Catalog librarians • Cataloging training Approx. 50 people

  9. Jim LeBlanc • Grant-funded retrospective conversion • Batch processing and metadata management • Database quality and physical processing • Database enrichment Approx. 18 people

  10. Marty Kurth • Senior consulting • Design and development Approx. 7 people

  11. Bill Kara • E-resources • Serials management Approx. 15 people

  12. Keys to Success • Collaboration • Coordination • Responsiveness • New working relationships Cornell University Library

  13. Process and Timetable • Define and implement senior management team (dept. heads) • More discussions with staff members • Define and implement new units (unit heads + staff) • Prepare new job descriptions (as needed) Cornell University Library

  14. Staff Survey – Positive Aspects Cornell University Library

  15. Staff Survey - Concerns Cornell University Library

  16. Staff Survey – What Role Would You Like to Play? Cornell University Library

  17. Questions?Project Web site: http://www.library.cornell.edu/tsweb/aboutus/TSIWeb/TSintegration.htm Cornell University Library

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