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Professionalism in the Workplace. Denise Thornby RN, MS. Is it the role or the behavior?. Professions. have a body of knowledge, scope of practice, agreed upon values, oath or code and accountability to our society for their profession and their professional behavior. Social Workers Lawyers

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Presentation Transcript
professions
Professions
  • have a body of knowledge, scope of practice, agreed upon values, oath or code and accountability to our society for their profession and their professional behavior.
slide4
Social Workers
  • Lawyers
  • Physicians
  • Nurses
  • Teachers
  • Lawyers
  • Flight Attendants…..
professionalism
Professionalism
  • Describes a certain type of behavior in the workplace
  • Based on our values and understanding of our professional roles
  • Evidenced in our behavior
how professionalism is judged
How professionalism is judged
  • Against a set of expectations or standards
  • From our own personal values set and understanding of what “professionalism” means
  • May be situational in nature
  • Strongly influenced by culture
professional is judged through
Professional is judged through:
  • Our Image
  • Our Communication
  • Our Competence
  • Our Demeanor
from the patient s perspective
From the Patient’s Perspective
  • Trustworthy
  • Competent
  • Empathetic
  • Respectful
  • Caring
our relationships with patients
Our relationships with patients:
  • Therapeutic context
  • Safety, trust and ethical behavior are foundational
  • Relationship has boundaries
  • Vulnerability of patients and the imbalance of power
respectful of their
Respectful of their:
  • Needs
  • Beliefs
  • Concerns
  • Values
crossing professional boundaries
Crossing Professional Boundaries
  • Non-therapeutic relationships
  • Inappropriate communication
  • Inappropriate self-disclosure
  • Exploitation – money, gifts
  • Breaches of confidentiality
from the co workers perspective
From the Co-Workers Perspective
  • Trustworthy
  • Competent
  • Supportive
  • Respectful
  • Accountable
expectations of professional team members
Expectations of Professional Team Members
  • Functional Trust
  • Mutual Respect
  • Open Communication
functional trust
Functional Trust
  • All people have an equal need for respect
  • Respect is the basic foundation of all healthy personal relationships
  • Each team member is equally important
  • Each team member’s work is equally important
mutual respect
Mutual respect
  • All people have an equal need for respect
  • Respect is the basic foundation of all healthy personal relationships
  • Each team member is equally important
  • Each team member’s work is equally important
open communication
Open Communication
  • Team members talk to each other about issues directly
  • All team members avoid the 3 B’s
  • Supportive feedback is given generously
  • Corrective feedback is helpful, tactful and constructive
slide24

Professionals are:

  • Competent
  • Trustworthy
  • Respectful
  • Act with Integrity
  • Considerate
  • Empathetic
slide25

Professionals are:

  • Courteous
  • Dependable
  • Cooperative
  • Committed