Chapter 1 Hospitality Technology Systems. Managing Technology in the Hospitality Industry Fourth Edition (469T or 469). Competencies for Hospitality Technology Systems. Describe the basic functions common to property management systems.
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Managing Technology in the Hospitality Industry
(469T or 469)
Hospitality Technology Systems
Hospitality Technology Systems
· Reservation records
· Reservation confirmations
Rooms management module
· Room status
· Room assignments
Guest accounting module
· Folio management
· Credit monitoring
· Transaction tracking
Auxiliary guest service devices
· Electronic message waiting systems· Voice mail systems
· Vending systems · Entertainment systems
Central reservations system
Sales and catering
Credit card processing
Back office accounting
Displays menu items.
· Different prices
· Different meal periods
· Different outlets
Applies modifiers to menu items.
Groups menu items with single price.
Allows delayed order entry to time service.
Counts down available “daily specials.”
Provides rapid entry of quick-service items.
Offers simple way to re-order a round of drinks.
Enables off-menu orders.
Splits charges on check.
Transfers checks from one server to another.
Combines checks for different tables or servers.
Can apply service charges.
Reports tips by server.
Records settlement method.
Tracks voids, corrections, and adjustments.
Provides reports such as:
· Cashier shift balances.· Menu item sales analysis.· Server productivity.
Creates company master records with multiple contacts.
Tracks sales interactions.
Provides sales follow-up reminders—“ticklers.”
Displays room availability.
Tracks tentative and definite bookings.
Blocks rooms for group sales.
Enables a “wash” adjustment.
Records function room size/capacity in different configurations.
Displays images of each function room in typical configurations.
Displays function room availability.
Allows simple relocation of event from one room to another.
Creates pick-lists of standard-priced menu items.
Displays availability of audio-visual and other equipment.
Generates contracts and banquet event orders.
·Payroll register file ·Govt. register file
Financial reporting file
·General ledger ·Trial balance ·Financial statements
· Inventory file · Purchasing · Budgeting · Fixed assets
Accounts receivable module
· Customer master file · City ledger file · Account aging file
Accounts payable module
· Vendor master file· Invoice register file· Check register file
·Employee master file
· World Wide Web (www)
· HyperText Transfer Protocol (http)
· Uniform Resource Locator (URL)
· Search engine
· Electronic data interchange (EDI)
·Global distribution systems (GDS)
· Internet distribution systems (IDS)
· Hotel Electronic Distribution Network Association (HEDNA)