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Chapter 1 Hospitality Technology Systems. Managing Technology in the Hospitality Industry Fourth Edition (469T or 469). Competencies for Hospitality Technology Systems. Describe the basic functions common to property management systems.

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Chapter 1Hospitality Technology Systems

Managing Technology in the Hospitality Industry

Fourth Edition

(469T or 469)


Competencies for

Hospitality Technology Systems

  • Describe the basic functions common to property management systems.
  • Identify stand-alone technology systems that may interface with property management systems.
  • Describe the basic functions of a point-of-sale system.
  • Describe the basic functions of a sales and catering system.



Competencies for

Hospitality Technology Systems


  • Identify hospitality accounting modules typically provided by back-office software packages.
  • Explain the impact of e-commerce on hospitality organizations.

PMS Functions

Reservations module

· Availability/forecasting

·  Reservation records

·  Reservation confirmations

Rooms management module

·  Room status

·  Registration

· Room assignments

Guest accounting module

· Folio management

·  Credit monitoring

·  Transaction tracking


Common PMS Interfaces

Electronic locks

Energy management

Auxiliary guest service devices

·  Electronic message waiting systems·  Voice mail systems

Guest-operated devices

·  Vending systems ·  Entertainment systems

Central reservations system


Sales and catering


Credit card processing

Revenue management

Back office accounting

Call accounting


POS Order Entry Functions

Displays menu items.

·  Different prices

·  Different meal periods

·  Different outlets

Applies modifiers to menu items.

Groups menu items with single price.

Allows delayed order entry to time service.



POS Order Entry Functions


Counts down available “daily specials.”

Provides rapid entry of quick-service items.

Offers simple way to re-order a round of drinks.

Enables off-menu orders.


POS Settlement Functions

Splits charges on check.

Transfers checks from one server to another.

Combines checks for different tables or servers.

Can apply service charges.

Reports tips by server.

Records settlement method.

Tracks voids, corrections, and adjustments.

Provides reports such as:

·  Cashier shift balances.·  Menu item sales analysis.·  Server productivity.


Sales and Catering—Group Sales

Creates company master records with multiple contacts.

Tracks sales interactions.

Provides sales follow-up reminders—“ticklers.”

Displays room availability.

Tracks tentative and definite bookings.

Blocks rooms for group sales.

Enables a “wash” adjustment.


Sales and Catering-Function Rooms

Records function room size/capacity in different configurations.

Displays images of each function room in typical configurations.

Displays function room availability.

Allows simple relocation of event from one room to another.

Creates pick-lists of standard-priced menu items.

Displays availability of audio-visual and other equipment.

Generates contracts and banquet event orders.


Accounting Applications

·Payroll register file ·Govt. register file

Financial reporting file

·General ledger ·Trial balance ·Financial statements

Other modules

·  Inventory file ·  Purchasing ·  Budgeting ·  Fixed assets

Accounts receivable module

·  Customer master file ·  City ledger file ·  Account aging file

Accounts payable module

·  Vendor master file·  Invoice register file·  Check register file

Payroll module

·Employee master file


E-Commerce Concepts


·  Server

·  World Wide Web (www)

·  HyperText Transfer Protocol (http)

·  Uniform Resource Locator (URL)

·  Search engine

·  Electronic data interchange (EDI)


·Global distribution systems (GDS)

·  Internet distribution systems (IDS)

·  Hotel Electronic Distribution Network Association (HEDNA)