PHED 1027

1. PHED 1027 Week 3, January 22 & 24, 2008

2. Another OPPORTUNITY... • NCCP Level 1 Special Olympics Coaching Course • Community Sport Context (about 10 hours) • February 2, 3rd • Contact Rob Saunders: • Saunders_64@hotmail.com • 477-1056

3. REMINDER.....BodySense TONIGHT! Kimberly Tait Sara Pickles Alexandra Vanderlei Jon Hammel Kendra-Ann Kennedy Natasha David Sophie Cartier Sheena Walsh Emily Brown Agnes Plourde-Doran Nadine Steenhoek Graham Scholl • 6:30-9:30 PM, A117

4. GENDER COMMUNICATION QUOTIENT

5. Barriers to Communication (as a speaker or an audience) • Distractions – external or internal • Feelings – emotions • Preconceptions – stereotype • Language – slang, clichés, jargon, etc. • Style – volume, rambling, etc. • Rank - patronizing

6. Barriers to Communication (general interactions) • Insults • Personal hostilities & needs • Defensiveness • Criticism • Premature diagnosis of people • Moralizing • Sarcasm • Globalizing • Blaming • Mind Reading • Changing the Subject

7. The Language Barrier • One should hyperesthetically exercise macrography upon that situs which he will eventually tenant if one propels onesself into the troposhpere. • Look before you leap! Expression or Impression???

8. Goods vs. Services • Tangible or intangible? • Perishable or non-perishable? Service: “.....an intangible and perishable occurrence that is created and used simultaneously” (Sasser et. A., 1978)

9. Organisations

10. Characteristics of Service • Intangibility • Perishability • Heterogeneity • Simultaneity • Lack of transfer of ownership

11. Transfer of Ownership (Chelladurai, 2005) Human Services High Intangibility Heterogeneity Simultaneity Perishability YES NO Transfer of ownership Services Goods Consumer Services Low

12. Categories of Service • Rented goods services • Place and space rentals • Labour and expertise rentals • Physical facility access services • Network access and usage

13. Professional vs. Consumer Services • Employee-client INTERFACE defines the nature of service Professional Services: • Individualized • High skills involved in providing service • Non-standardized • Examples: professional coaches, exercise physiologists Consumer Services: • Large market • Low skills • Standardized • Examples: recreation department, Surtees gym front desk

14. Professional vs. Consumer Services

15. Human Services • Any service designed to change or improve human lives • People-processing • People-sustaining • People-changing What service does the NU-BPHE program provide?

16. Sport, Physical Activity & Recreation Services Participant Services Consumer-pleasure or consumer health Human-skills or human-excellence Human- sustenance or human-curative Spectator Services Sponsorship Services

17. Sport & Recreation Services would not exist without volunteers!

18. Workers in Sport & Recreation

19. Another Opportunity... • CPR & First Aid Training • Weekend of March 1, 2 or March 8,9 • Emergency First Aid (with CPR) - $75.00 (1-day) • Standard First Aid (with CPR) - $100.00 (2-day) • Contact: • Michelle Zurawski (Education Centre Gym) • Michelle.zurawski@canadorec.on.ca • 474-7600 Ext. 5164

20. In your experience as a volunteer or a paid worker, have you found any conflict between volunteers and paid staff? Discuss the reasons and solutions for such conflicts.

21. What did you say??? • Different motivations • Different levels of respect • Different levels of responsibility • Different levels of choice Resolving Conflict: • Clarify duties and mission of the organisation • Utilize expertise appropriately • Increase communication • Increase understanding of roles • Recognize and reward volunteers

22. VOLUNTEERISM.... • Economic significance • Noneconomic significance

23. Volunteering in Canada • 2nd only to the Netherlands in volunteering worldwide • 45% of Canadians volunteered their time in 2004 • Canadian volunteers contributed an average of 168 hours in 2004 • Almost 2 billion volunteer hours (equivalent of 1 million full time jobs!) • Sport is the largest volunteer sector! • 5.3 million sport & recreation volunteers in Canada, the equivalent of 139,484 full time jobs. (Statistics Canada, 2004)

24. Canadian Sport Organisations • Volunteer Board and professional staff • CAHPERD – National Sport Organisation • CCES – National Organisation, independent from Sport & Government • KidSport – Provincial Sport Organisation • NBCC – Local Sport Organisation • Volunteer and paid workers

25. How much volunteerism has occurred in this class? Names:

26. Volunteering in Ontario Sport • 407,000 volunteer coaches in Ontario • Volunteering is declining, and the average number of volunteer hours is increasing • 25% of the volunteers are responsible for 73% of the hours given • Sport is losing volunteers more quickly; individuals would prefer to give money than time (Statistics Canada, 2004)

27. Who are the Volunteers? • Employed • Well educated • Young people or new Canadians • High school students (40 hour requirement) • Seniors • Statistics Canada Data, 2000

28. Why volunteer? • Volunteers believe in the mission of the organisation • Volunteers want to put their skills and experience to work • Volunteers are often personally involved or affected by the organisation

29. Why People Volunteer • Utilitarian Incentives - personal benefits • Affective Incentives – personal relationships • Normative Incentives – doing something for others Does the mission of the organisation determine the reasons for volunteer involvement?

30. Reasons for Volunteering: (Statistics Canada, 2004)

31. Altruism... • “unselfish concern for others” (Oxford, 2001) • Egoism-altruism debate • Volunteer motivation can be BOTH self-oriented and other-oriented • What are the by-products of altruistic volunteerism? • What is the impact on the organisation?

32. How do People Become Volunteers? • Asked • Previous experience • Children involved

33. Reasons for NOT volunteering • Not enough time (67%) • Can’t make a year-round commitment (58%) • No one asked (40%)

34. Recruiting Volunteers • Emphasize the MISSION • Promote the positive • Personal contact • Defined time, limited, “do-able” tasks • Look around – not all volunteers are like you! (e.g. Seniors, families, youth, new Canadians) • Emphasize personal growth and job transfer

35. VOLUNTEERING is PERSONAL.... • Appeal to the PERSON!

36. Does your organisation need volunteers? • Recognize that your organisation needs to compete for volunteers • Know what you need • Modify the job to meet the needs of the individual

37. Keeping Volunteers • Pay attention! • Offer opportunities for personal growth (increasing interpersonal skills, increasing communication skills) • Invest time and energy to recruit, screen, train and REWARD your volunteers. Your organisation depends on it!

38. Why did you volunteer? • 40 hour requirement? • Altruistic Motives? • Younger sibling? • Future job prospects?

39. Canadian Code for Volunteer Involvement • www.volunteer.ca • Strategies to effectively involve volunteers in organizations • Values for volunteer involvement • Guiding principles for volunteer involvement • Organizational standards for volunteer involvement • Clarifying ROLES

40. NEXT WEEK.... • Read Chapter 2 – Professionals and Professionalism (p. 21-35) • Define the KEY TERMS found on page 35 • Reminder – QUIZ on Tuesday, Feb. 5th

41. Why is the management of human resources of greater importance than management of other resources? Why not • Facility management? • Field management? • Fiscal management? • Supplies & Equipment? • Risk Management?

42. Human resources should be seen as ASSETS: enhancing their growth and potential (whether they are clients, volunteers or paid workers) will in turn contribute to the success of the organisation (performance and productivity).