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KM can be approached from three directions (Tuomi.1999):

Theory Knowledge Management (KM). Answer the question how we should manage knowledge work and knowledge organization.

coby-riley
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KM can be approached from three directions (Tuomi.1999):

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  1. Theory Knowledge Management (KM). Answer the question how we should manage knowledge work and knowledge organization. • It covers: the discussion :how and when the creation of KW should be supported and how to use the accumulation of the knowledge, what is the value of the knowledge, and how knowledge drives the existing management practices

  2. KM can be approached from three directions (Tuomi.1999): • Organizational cognitions and intelligence • Organizational development and strategy • Organizational information system and information processing

  3. Organizational Development • Within this perspective: approach knowledge management from more interventionist and analytical . • Questions about the ways knowledge as resources in organization including the measurement and analysis of intellectual capital

  4. Knowledge ManagementRoots of the Discipline (OIS) System theory Computer Science BPR (OD) Organization theory Sociology (AI) Artificial Intelligence (OD) Psychology Philosophy Pedagogy

  5. Knowledge ManagementSubject Related Discussion(Smith and Lyles.2004) (OL) Organization Learning (LO) Learning Organization Organizational Knowledge Creation IS and Performance System (Tangible-Intangible)

  6. Knowledge ManagementLandscape (Garvin.1998) people Process Technology

  7. Measuring Ext Structure • Growth/Renewal • Profitability / customer • Growth (organics) • Refferals • Efficiency • Satisfied customer index • Win-loose index • Sales per customer • Stability • Proportion of big customer • Age structure • Frequency of repeat order

  8. Action To Take • Carefully select bright young people • Provide “up-or-out” career path • Maintain ‘one firm’ concept or strong culture and image • Create Information sharing system • Put client first, firm second, expert last for knowledge creating focus • Build relationship (CRM,Pareto Scheme) • Honor former employees as honored alumni • Go for the large assignments that allows team • Publicize the conceptin books and seminars • Focus on relations to develop markets • Create informatin –sharing system • Change for teams, not for individuals

  9. External stakeholders, i.e. : student access, outreach, marketing and connections to academic communities. • Internal stakeholders, i.e.: effective communications, secure and safe campus, integrated planning. • Innovation and growth, i.e.: coordinated and unified programs for the teaching staff development, innovation on delivering education modules and programs. • Financial and business, i.e.: Up dates on facilities, appropriate replacement of school equipments, practical and comprehensive resource planning strategies. • According to Sam Miller in • How a Balanced Scorecard for Educational Evaluation Should be.

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