1 / 27

MANAGING CONFLICT

MANAGING CONFLICT. MANAGING CONFLICT. Ways to Manage Conflict. Conflict Management Exercise. Be Aware of Yourself. Be Aware of Others. Set the Scene for Cooperative Resolutions. The Most Important Question:. What Do You Want?. The Most Important Follow-Up Questions:.

cnaylor
Download Presentation

MANAGING CONFLICT

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MANAGINGCONFLICT

  2. MANAGING CONFLICT

  3. Ways to Manage Conflict

  4. Conflict Management Exercise

  5. Be Aware of Yourself

  6. Be Aware of Others

  7. Set the Scene for Cooperative Resolutions

  8. The Most Important Question: What Do You Want?

  9. The Most Important Follow-Up Questions: What are you willing to do to get what you want? Is what you are doing working? Do you want to figure out another way?

  10. Effective Communication in Conflict Situations • Stay Objective • Manage Tone of Voice • Monitor Body Language • Create Positive Present

  11. Negotiating Limits and Rules

  12. Scenario 1

  13. Four Questions of Conflict Resolution • As a leader, what do you want? • What does your group want? • Where is there common ground for agreement? • What are the factors that may prove nonnegotiable?

  14. Scenario 2

  15. Cooperative Approach

  16. Directive Approach

  17. Leader Contract With A Group

  18. Ultimate Goals of Conflict Resolution • to build on common ground • to listen • to find solutions

  19. Ticket Begin to Work Your Ticket Afterthe course ends Finish Your Ticket No Later Than18 months after the course ends

  20. MANAGINGCONFLICT

  21. MANAGINGCONFLICT

  22. MANAGINGCONFLICT

  23. MANAGINGCONFLICT

  24. MANAGINGCONFLICT

  25. MANAGINGCONFLICT

  26. MANAGINGCONFLICT

More Related