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Satark Nagrik Sangathan. Citizen Vigilance Programme. I. “ We have hard work ahead. There is no resting for any one of us till we redeem our pledge in full, till we make all the people of India what destiny intended them to be. We are citizens of a great country on the verge of bold

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satark nagrik sangathan

Satark Nagrik Sangathan

Citizen Vigilance


“ We have hard work ahead. There is no resting for any

one of us till we redeem our pledge in full, till we make

all the people of India what destiny intended them to be.

We are citizens of a great country on the verge of bold

advance, and we have to live up to that high standard.

All of us, to whatever religion we may belong, are

equally the children of India with equal rights, privileges

and obligations.”

Jawaharlal Nehru






Judicial control over executive

Legislative control over executive

Council of



MLA’s, MPs


Accountability: Executive is answerable to legislature

Accountability: Executive is answerable to judiciary


citizens tools for accountability
Citizens’ tools for accountability
  • Vote
  • Question – RTI
  • Complaints
responsibilities within mcgm
DW/ Corporators

Development work within constituencies (annual LAD fund – 1.4 crore)

Regulatory policies

Control on admin wing/ executive

Participate in Committees


Admin Wing/ Commissioner & Ward functionaries

Delivery of services

Responsibilities within MCGM
admin wing services
Solid waste management

Water supply

Drainage and sewerage

Storm water drainage


Street lights


Primary schools

Gardens and zoos

Licenses – shops and hawkers

Security of BMC structures

Advertisement hoardings

( BEST and Fire dept)

Admin wing services
responsibilities within state

Make laws

Control over executive – asking questions thru legislative devices

Participate in Committees (25)

Budget – passing thru debate

Representing constituency issues

Development work in constituencies (annual LAD fund – 2 crores)

Admin Departments (42)

Implementation and delivery of services

Responsibilities within State
the power of complaints
The Power of Complaints


Call 1916

Go to the ward office

Go on …

getting started on your complaint
Getting started on your complaint
  • Identify the problem – something that you feel is not working right
  • Identify the public authority that is responsible for that problem/ issue
  • Check the website of that public authority and submit online complaint or get address of complaint/ grievance redressal officer and file complaint
  • Obtain complaint number and keep copy of complaint and follow up
the power of a question
The power of a question

“Hamen vishwas nahi ho raha ki hamara bacha itne bade school me padh raha hai. Soochna ke adhikar ke bina ye mumkin nahin hota.” (We can’t believe that our child is studying in such a big school. It would not have been possible without the Right To Information Act.)

- Kanhaiya Lal, whose grandson is now studying at Apeejay School

the power of rti
The Power of RTI
  • Covers central, state and local governments, and NGOs substantially financed (directly or indirectly)
  • Covers all information – documents, memos, notes, CDs, circulars, contracts, samples etc.
  • Covers all Govt. officials, bureaucrats, MLAs, MPs, corporators and judiciary
  • Includes information relating to private companies*
the power of rti1
The Power of RTI
  • Application to be made to PIO or APIO of department
  • Response timeline – least 48 hours, normal 30 days and maximum 40 days
  • Has appeal procedures
  • Has penalties – Rs. 250 per day and maximum Rs. 25,000 from the individual officer not dept.
  • Requires proactive disclosures – Section 4 of the NRTI Act – ‘suo moto’
getting started on your rti
Getting started on your RTI
  • Identify the information you need
  • Identify the public authority that has the information
  • Identify who to submit application to – get list of PIOs/APIOs and their addresses from department’s website or direct from dept.
  • Make your application for information - clear, concise and specific
important contact numbers and websites
Important contact numbers and websites

MCGM control room 108, 1916, 22694725

Police control room 100, 22620081, 22621855,


Fire brigade control room 101, 23085991/2/3/4

BEST control room 24143611, 24146583

Railway police control room 23759283, 23759201

important contact numbers and websites1
Important contact numbers and websites

Traffic Control Room 24937746

Senior Citizen Helpline 1090

Clean-Up Mumbai helpline no. 1916

Western railway control room 22017420

Central railway control room 23081725

Ward information