1 / 9

Newly Launched Salesforce Field Service Suite To Help Technician Productivity

Salesforce recently launched the Salesforce Field Service Suite, an innovative update aimed at enhancing technician productivity through AI, CRM, and Data functionalities. This streamlined solution optimizes operational efficiency for field services companies, leveraging real-time data and AI to provide technicians with comprehensive knowledge summaries. With access to product manuals, historical appointment data, asset records, and customer information, technicians can improve first-time fix rates, ultimately translating field service appointments into revenue-generating opportunities.

cloud14
Download Presentation

Newly Launched Salesforce Field Service Suite To Help Technician Productivity

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Newly Launched Salesforce Field Service Suite To Help Technician Productivity www.cloudmetic.com

  2. Introduction Last week, Salesforce announced its latest update called Salesforce Field Service Suite. This update is designed to help technicians productivity using AI, CRM, and Data features. It offers a simplified solution for field service companies, leading to better operational technician productivity. By using real- time data and AI tools, technicians can quickly access summarized knowledge while on the job. improve their efficiency and

  3. New Upcoming With This Update Salesforce Field Service Suite leverages Salesforce's capabilities specifically for Field Service purposes. This suite empowers organizations to optimize their client interactions and streamline service processes from the initial request to the final resolution. By integrating Salesforce Field Service Suite, businesses can ensure a seamless and efficient service delivery model, ultimately leading to enhanced customer satisfaction and improved operational efficiency.

  4. 1. APPOINTMENT ASSISTANCE Customers have the ability to independently set up appointments, monitor the whereabouts of their mobile worker, and communicate directly with them if required. This empowers customers to stay informed and manage their service experiences more efficiently. 2. DATA CLOUD Connects, unites, and harmonizes all data in one location, allowing users to take action using AI and automation. Now, mobile workers can get a real-time view of all vital data in one location so they can do things like proactively plan appointments and maintain equipment running with little downtime.

  5. 3. VISUAL REMOTE ASSISTANCE This functionality permits an agent or remote technician to view the customer's perspective via a video call, enabling customized interactions without the necessity of physically being present at the customer's premises. 4. EINSTEIN COPILOT FOR MOBILE WORKERS Salesforce Field Service Suite enables technicians to request that an AI assistant write a job summary for them to examine and share with customers at the end of a field visit, resulting in more efficient and productive client encounters.

  6. Salesforce Perspective Field technicians, unlike office personnel, have long been on their own to address projects and resolve difficulties in the absence of real-time visibility into asset conditions, maintenance, and repair history.

  7. Conclusion: The launch of the Salesforce Field Service Suite marks a significant advancement in enhancing technician productivity. By providing real-time data access and leveraging AI capabilities, technicians can now benefit from unified knowledge summaries, including product manuals and past insights. This suite's key features, such as local awareness and routing assistance, contribute to optimizing mobile worker efficiency. Moreover, it is designed to improve overall field service team productivity, leading to enhanced customer satisfaction levels. With Salesforce Field Service, organizations can streamline service operations, boost technician performance, and ultimately deliver better service experiences to their customers.

  8. Contact Us +12196490424 info@cloudmetic.com www.cloudmetic.com 3 Rockaway St, New Rochelle, New York 10801 United States

  9. Thank You

More Related