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You can create custom lists of data to add to each ticket or specific help topics for clients to choose from when creating a ticket. Custom Fields/Forms/Lists can be added to each web ticket created or only show up when a specific help topic is chosen. They can be configured as best suits your business needs.

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2 14 2018

2/14/2018

Ticket Management System | Clipboat Technologies Private Limited

 care@clipboat.com (mailto:care@clipboat.com)

   +91-9560819555

 (https://www.facebook.com/Clipboat-802072903328367/)

 (https://twitter.com/clipboat)

 (https://www.linkedin.com/in/clipboat-technologies/)

 (https://www.instagram.com/clipboat/)

TICKET MANAGEMENT SYSTEM

A Complete Destination for All Solution.

Clipboat's core features not only rival, but also exceed most high-priced help desk solutions -

you get access to

— for free (no feature matrices!).

 all the features

Custom Fields

Customize the data collected from users when

submitting a ticket to help get straight to the issue.

You can create custom lists of data to add to each ticket or speci?c help topics for

clients to choose from when creating a ticket. Custom Fields/Forms/Lists can be

added to each web ticket created or only show up when a speci?c help topic is

chosen. They can be con?gured as best suits your business needs.

Rich Text HTML

Rich text or HTML email, is supported and allows for

rich text markup in sta? replies and internal notes

posted to the ticket thread.

Auto-Response templates also contain the rich text which allows you to further

brand your help desk to your customers by adding your logo. Pictures as well as

video can be added to a ticket when responding. (Can you say, SCREEN SHOTS!)

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Ticket Filters

De?ne rules to route incoming tickets to the right

departments or sta? members, and action triggers.

By using the ?lter system, clipboat empowers you to automate the creation and

routing of tickets. Set actions such as ticket rejection, automatic department

assignment or even send a canned response!

Help Topics

Con?gurable help topics for web tickets. Route

inquiries without exposing internal departments or

priorities.

Tickets can be streamlined for faster response times by being routed to pre-

determined departments. Combined with custom forms, you can design a form for

a speci?c help topics to gather additional information for speci?c requests.

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Assign and Transfer

Transfer tickets between departments to make sure

it's being handled by the correct sta?. Assign tickets

to a sta? or to a team.

Tickets can be auto-assigned by help topics or departments when they arrive, but

what if they need to be reassigned? No problem! You can reassign tickets to sta? or

a team of sta? or transfer to a di?erent department all together. Transfers and

assignment notes are logged as internal notes in the ticket thread so you can keep

track of where the ticket has been routed to for processing.

Auto-Responder

Con?gurable automatic reply sent out when a new

ticket is opened or a message is received.

Auto responses can be formatted to pull information from the ticket to personalize

the email. clipboat supports placeholder variables such as %{ticket.name.?rst}

which will become the user's ?rst name when the automated response is sent. Auto

responses can be edited and customized for each department and associated with

help topics.

Internal Notes

Add internal notes to tickets for sta?. Activity logs let

you see events or actions that have been taken, when

they took place, and by whom.

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Service Level Agreements

SLA Plans allow you to track tickets and due dates

without the hassle.

Get overdue alerts and notices on missed due dates, and priority escalation. Create

an unlimited number of SLA Plans and assign them to help topics, departments or

ticket ?lters.

Dashboard Reports

Get system overview and basic historical statistics on

tickets count and status per department, sta? and

help topics.

Dashboard reports give you an at a glance view at the performance and

functionality of your help desk. You can also download and export more ticket

detail by performing an advanced search from the ticket queue.

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Contact Us

Name *

Please enter your name.

Email *

Please enter your email address.

Phone Number *

Please enter your email address.

City *

Please enter your city.

Message

Please enter your message.

Human Veri?cation *

Type the veri?cation code.

Send Message

Clipboat Technologies Pvt. Ltd.

Delhi (Corporate O?ce):

B-623 | 1st ?oor |

Mahavir Enclave Part-II |

New Dwarka Road | Delhi-45

Hong Kong (O?ce):

Flat/Rm 1701, 17 Floor

Beverley Commercial Building 87-105,

Chatham Road South

Tsim Sha Tsui Kowloon, Hong Kong

Czech Republic O?ce

Vinohradska 122, Praha 3, 13000

 +420 773929123

 Phone: +91-9560819555

Email:care@clipboat.com (mailto:care@clipboat.com)

 Clipboat Technologies (skype:clipboat.sales?userinfo)

Call Us Directly

     +91-9560819555

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Useful Links

About Clipboat

Technologies

Facebook

 Home (index.php)

Clipboat Techno…

14 likes

  B-623 | 1st ?oor | Mahavir Enclave

Part-II |

New Dwarka Road | Delhi-45

We provide simplest, incredibly user-

friendly and most elegant piece of

customer management software in all

domains that ever crossed paths with

a business owner. The easiest way to

store, organize and track everything

about your organisation: customers,

leads, sales, query, reports, reminder,

dashboard etc.

Read more 

 About Us (about.php)

 Contact Us (contact.php)

   +91-9560819555

 Blog

Like Page

 care@clipboat.com

(mailto:care@clipboat.com)

 Portfolio (portfolio.php)

Be the first of your friends to like this

 Testimonials (testimonials.php)

 Clipboat Technologies

(skype:clipboat.sales?userinfo)

 Sitemap (sitemap.xml)

Clipboat

Technologies

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