1 / 8

CALL FLOW

CALL FLOW. PREFACE. BE PROFESSIONAL LISTEN TO THE CUSTOMER KNOW THE CUSTOMER GUIDE THE CUSTOMER. PROCEDURE. GATHERING INFORMATION / CONFERENCE CALL 1 PRESENT PROPOSED CALL FLOW / CONFERENCE CALL 2 POST INSTALL FOLLOW-UP. GATHERING INFORMATION. CURRENT CALL FLOW CURRENT ISSUES

Download Presentation

CALL FLOW

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. CALL FLOW

  2. PREFACE • BE PROFESSIONAL • LISTEN TO THE CUSTOMER • KNOW THE CUSTOMER • GUIDE THE CUSTOMER

  3. PROCEDURE • GATHERING INFORMATION / CONFERENCE CALL 1 • PRESENT PROPOSED CALL FLOW / CONFERENCE CALL 2 • POST INSTALL FOLLOW-UP

  4. GATHERING INFORMATION • CURRENT CALL FLOW • CURRENT ISSUES • REQUESTED CALL FLOW • STATION TYPE / NAMES • ALL DIDS • POC INFO

  5. PRESENT NEW CALL FLOW • LEAD THE PRESENTATION • LISTEN TO THE CUSTOMER • SET REASONABLE EXPECTATIONS

  6. POST INSTALL FOLLOW-UP • END OF WEEK 1 • END OF WEEK 4

  7. Simple Call Flow 706-922-5864 Receptionist (5805) No answer/busy Shirley Taylor (5807) Pat Finney (5806) Ring’s all idle Overflows into customer’s Auto Attendant Auto Attendant Appointments Option 1 (5805) Overflows to personal voicemail Billing Option 2 (5806) Overflows to personal voicemail Urgent Problems To hold for the receptionist please press 0 ( ACD Queue on 5805) Option 3 (5808 & 5809) Overflows to shared voicemail (5810)

  8. Complex Call Flow

More Related