1 / 25

Cloverleaf and TeamTrack

Cloverleaf and TeamTrack. Teresa Franklin Trns•port Product Manager October 26, 2006. www.cloverleaf.net. Cloverleaf Overview. Cloverleaf. Web site developed and hosted by Info Tech http://www.cloverleaf.net Trns•port information and software updates

cliff
Download Presentation

Cloverleaf and TeamTrack

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Cloverleaf and TeamTrack Teresa Franklin Trns•port Product Manager October 26, 2006 www.cloverleaf.net

  2. Cloverleaf Overview

  3. Cloverleaf • Web site developed and hosted by Info Tech • http://www.cloverleaf.net • Trns•port information and software updates • Newsletters, TRTs, Contacts, Status Reports • Call Tickets, TMRs, Work Plans, Ballot • Hosts TUG Web Site and several List Servers • Trns•port NGT Forum and preview site access • Much more… • Are you a member? To request a Cloverleaf Account, send an e-mail to: NewAccount@Cloverleaf.net

  4. Standard Documents on Cloverleaf • Current and past Fiscal Years MSE Work Plan • 5 Fiscal Year Long Range Work Plan • Agency Implementation Status Matrix • Agency Status Report • Maintenance Status Report • Supported Releases • Platform Status • TTF Meeting Minutes

  5. Public Home Page Become a Member

  6. Member Home Page

  7. NGT Page

  8. NGT Forum Index

  9. NGT Proposal Forum

  10. Electronic Request Form (ERF)

  11. Browse Call Tickets

  12. Browse TMRs

  13. Welcome to TeamTrack

  14. TeamTrack Advantages • Ability to submit a call ticket and obtain the call ticket number in real time (use instead of ERF) • At-a-glance view of all outstanding call tickets and TMRs reported by your agency • Directly add notes and attachments to call tickets and TMRs • One interface to easily view, search and run reports with links to related items • Used by Beta sites to log pre-release issues • Used by TTF for Action Item tracking and review of call tickets and TMRs • Easier for Info Tech to maintain and apply custom enhancements and reports

  15. Agencies Participatingin Beta Testing of External Use of TeamTrack • Alabama • Michigan • Nebraska • Tennessee • Vermont • Virginia

  16. TeamTrack Beta Results and Next Steps • Issue with e-mailing of notes - support request submitted to Serena (TeamTrack vendor) • 25 beta test call tickets submitted successfully • Functionality going live November 2006 • Notification to EUDs, Members and on Cloverleaf Home Page with How To Guide • Upon login, user has access to their agency’s data • Cloverleaf call ticket and TMR browsers will remain to allow access to issues reported by all agencies

  17. TeamTrack Basics • To access TeamTrack, go to: https://ttweb.infotechfl.com • Each Cloverleaf member will be notified, via e-mail, of their user name and password. User name same as Cloverleaf ID but a different initial password • Agencies determine who at their agency can submit call tickets as well as modify call tickets and TMRs • Report TeamTrack issues to: • Customer.support@infotechfl.com

  18. Solutions Toolbar Item List Frame

  19. TeamTrack Solutions Toolbar • Home – Return to Home Page listing all active items for your agency • Submit – Log a new Call Ticket or Support Request. TMRs are created by ITI via call tickets • Search - Search for items by keyword, item number, product, or other criteria • Reports - Opens the Report Maintenance page containing list of available reports provided by ITI. Reports contain links to item detail

  20. Required Call Ticket Fields • Organization and Contact fields will be pre-populated, based on your login. • Call Ticket Type: • Enhancement • • General • Maintenance Error • Warranty Error • Title – Summary of issue • Description – Fully describe the issue being reported • Priority – Urgent/Critical, High, Medium. Low • Product – Select module from the drop-down list • Release – This drop-down list is dependent upon the Product value • Client OS – Select the operating system for the computer involved

  21. Default Region is Production, change if this issue is regarding your Test or Future region • For issues being reported from a Client/Server environment, complete these platform fields.

  22. Actions: add comments, files and link related items Once your call ticket is submitted, a similar summary screen will be returned, including the new Call Ticket Number. Customer Support will be notified of this new support request and begin working on the resolution.

  23. To exit TeamTrack properly and release the concurrent license, select the Exit link in the top right of any screen.

  24. Questions? • TeamTrack Contact Information • Darleen Randall, Customer Support • Matt Elias, Release Manager and Administrator • customer.support@infotechfl.com or 352-381-4400

  25. Cloverleaf and TeamTrack Teresa Franklin Trns•port Product Manager October 26, 2006 www.cloverleaf.net

More Related