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KCCD Video Technology Support Operations Assessment

KCCD Video Technology Support Operations Assessment. Video Technology Issues. Quality of service Support Aging infrastructure Training Faculty complaints Complexity of scheduling Content Sharing Standards Poor governance. BC as Service Provider.

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KCCD Video Technology Support Operations Assessment

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  1. KCCDVideo Technology Support Operations Assessment

  2. Video Technology Issues • Quality of service • Support • Aging infrastructure • Training • Faculty complaints • Complexity of scheduling • Content Sharing • Standards • Poor governance

  3. BC as Service Provider

  4. Costs of Implementing Best Practices for iTV Support at CC & PC

  5. 2008-2009 Milestones • Organizational • 4/30/09: Fill Media Services Operations Manager Position • 6/30/09: Remaining Reorganization Tasks • Technology • 4/15/09: Needs Assessment • 6/30/09: Admin Conf Room Upgrades

  6. 2009-10Projected Milestones • 09/30/2009: Comprehensive Evaluation of Videoconference needs at CC and District Office • 12/18/2009: Design for VOC Monitoring framework • 01/15/2010: 2 iTV Room Upgrades at Cerro Coso (ESCC) • 03/31/2010: Implement Service Level Agreements • 06/30/2010: 2 Admin Conference Room Upgrades (ESCC & DO) • 06/30/2010: Complete installation of Monitoring framework

  7. Beyond 2010-11 • Milestones: • Complete any remaining iTV room upgrades • Complete Remaining Admin Conference Room Upgrades

  8. Next Steps • Information being shared at all colleges • Support model (VOC) to be presented at the March 17th District-wide Consultation Council • Finalize Reorganization Plan • Finalize Chargeback Model • Begin Implementation

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