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An Analysis of Student Feedback Systems. Prepared for the College of Education at SDSU By Michael J. Montgomery. Description of the COE. Comprises seven academic departments Offers a variety of: Degrees, credentials, and certificates MA and MS

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An Analysis of Student Feedback Systems

Prepared for the College of Education at SDSU

By Michael J. Montgomery

description of the coe
Description of the COE
  • Comprises seven academic departments
  • Offers a variety of:
    • Degrees, credentials, and certificates
    • MA and MS
    • Two doctoral programs in partnership with the University of San Diego and Claremont Graduate University
      • 3rd doctoral program with UCSD to begin in Fall 2004
why conduct this study
Why conduct this study?
  • Dean’s Office aware of problems with current structure/system for collecting end-of-course data
  • Interest in making the system sounder and more responsive
  • Need for theoretical knowledge related to student feedback systems
    • Provide groundwork for next steps
evaluation process
Evaluation Process
  • Two-prong approach:
    • Review of the literature
    • Review of COE policy
evaluation process literature review
Evaluation Process: Literature Review
  • Themes addressed:
    • What constitutes teacher effectiveness
    • Student credibility
    • Suspicions associated with student ratings
    • Student tools for assessing teacher effectiveness
    • Instrument quality
    • Triangulation of data
    • Administration of student ratings
evaluation process coe policy
Evaluation Process: COE Policy
  • Reviewed:
    • COE Policy File
      • Retention/tenure/promotion (RTP) procedures
      • Role of ratings in RTP process
    • Quantitative and qualitative questionnaires
    • Administration guidelines
  • Interviewed:
    • COE Associate and Assistant Deans
    • COE Department Chairs
findings related to themes
Findings: Related to Themes
  • Teacher effectiveness
    • Multidimensional enterprise
  • Student credibility
    • Rational, reliable, and credible
  • Suspicions associated w/student ratings
    • Majority have been refuted
findings related to themes8
Findings: Related to Themes
  • Student tools for assessing teacher effectiveness
    • Items to be measured must be clear
    • Derived from various stakeholders
    • Field tested
  • Instrument quality
    • Psychometrically and statistically sound
    • Protected against unwanted variables
findings related to themes9
Findings: Related to Themes
  • Triangulation of data
    • Should not be sole or primary source
    • Combine with peer reviews, alumni ratings, classroom observations, teaching portfolios, and self-evaluations
  • Administration of student ratings
    • Standardized procedures
    • Anonymous
    • Absent of the instructor
findings coe policy looking at the current state of affairs
Findings: COE Policy …Looking at the Current State of Affairs
  • Survey administration
    • Includes clear instructions
  • Quality of survey items and constructs
    • Many items warrant revision
    • Measurement scales not consistent with good measurement design
    • Does not collect demographic data about students
findings coe policy
Findings: COE Policy
  • Use of student ratings data
    • Most important RTP component
    • No specific weight assigned
    • May not be weighted appropriately
    • Students are unsure if responses are used for improvement purposes
  • Time gap between student completion and receipt of feedback by faculty
    • Takes longtime to receive feedback
recommendations
Recommendations
  • Several recommendations were made to the COE
    • These will be explored by COE’s Policy Council