The U.S. Small Business Administration Presents:

1. The • U.S. Small Business Administration • Presents: • Telemarketing Success for the Small and Midsize Firm • with • Tony Wilkins • *************************************************************************** • TONY WILKINS, CEO* Business development consultant, lecturer and author of the book Telemarketing Success For the Small And Mid-Sized Firm, Tony Wilkins discusses The Fundamentals of Telemarketing. This interactive workshop is designed to give your business the upper hand in reaching prospects and generating more sales than ever before! • Some of the topics to be covered include: • Introduction to Telemarketing - Learn the basics from the psychology of telemarketing (the myth behind the stigma) to effective scriptwriting, scheduling appointments and generating leads • Making that first call, role-playing exercises, cross selling techniques and overcoming call reluctance, effective closing techniques, getting past the gatekeeper, finding new markets, and call lists that cost next to nothing.*************************************************************************** • March 6th & March 8th  Time: 10:00am-12:00pm  • Cost: Free   • Limited space available • Illinois District Office, • 500 W Madison, Suite 1250, Chicago, Il 60661 • ********************************************************** • Reserve your space in class by calling Donald Pellico at 312-353-3962 prior to February 17th, 2006