Welcome to HR Presents

1. Welcome to HR Presents July 23, 2014 10:30 am – 12:00 pm Milton Hall, Room 85

2. Managing employee training in training Central Presented by: Adam Cavotta Sr. University Training Specialist Center for Learning & Professional Development

3. Important Links • Training Central • https://trainingcentral.nmsu.edu • Training Central Help • http://training.nmsu.edu/saba/help/ • CLPD Web Site • http://training.nmsu.edu MANAGING EMPLOYEE TRAINING

4. HR PresentsCustomer Satisfaction Survey Analysis & Overview – July 23, 2014

5. HRS Customer Satisfaction Highlights! • Our survey was our FIRST ONE! Conducted by the department. It will serve as a benchmark! • 973 out of 5,400 employees responded to our survey, or 18%...Not all employees responded! • Faculty represented less than 25% of the respondents; • Only 20% of those that contacted us, did so in-person. E-mail and phone calls (80%) made up the remainder of the methods of communication;

7. Human Resource Services (HRS) Customer Service

8. Human Resource Service Center

9. Benefit Services

10. Employment and Compensation Services

11. Employee Management Services

12. Labor Relations

13. Center for Learning & Professional Development

14. Overall HRS Customer Satisfaction Themes from the Survey • Improve communication withinthe HRS offices and with the NMSU community; • Provide accurate and timely responses to email requests, including follow-up; • Improve customer service (friendlier, more helpful, improve service); and • Improve service at satellite offices, including within the colleges and at the community colleges.

15. Overall HRS Customer Satisfaction Take-Away’s! • More than 70% (n=658) of the respondents said that they were satisfied with the services HRS provides; • Close to 71% (n=643) strongly/agreed that HRS strives to provide excellent customer service; • 70% (n=632) of the respondents strongly agreed or agreed that the HR staff is knowledgeable; • 72% strongly agreed or agreed that HRS responds to requests in a timely manner; • 76% (n=609) strongly agreed or agreed that HRScommunications were adequate and timely;

16. Overall HRS Customer Satisfaction Take-Away’s!- Cont’d • Of the 973 who responded, only 160 offered comments…or 16%..that meant that the other 84% did not feel a need to comment further; and • Overall, in all major categories, more than 70% of the respondents were satisfied with the customer service, knowledge, communications, response time, and overall service in general that HRS provides. • HRS has done extremely well! • We know that we have some work to do…. • We’re proud of what we’ve done!

17. Next Steps! • Publish the results of our survey on our website over the coming weeks. • Continue with our Outlook signature-survey link this Fall 2014. • The HR Leadership Team is working on areas of improvement and maintaining areas where we did well. • Our goal is to re-survey the campus community within the next two years.

18. Faculty Hiring Procedure Presented by: Kathy Agnew, Assistant Director Employment and Compensation Services

19. Pre PeopleAdmin Faculty Hiring Procedure Staffing Authorization – Posting Announcement

20. Questions/Discussion & ADJOURNMENT