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Florida Department of Children and Families SNAP Fraud Prevention Strategies: A Path Forward Amanda Huston, Director Office of Public Benefits Integrity September 23 , 2013. Fraud Trends & Risks. Effective Utilization of Data Practice - Florida

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Florida Department of Children and FamiliesSNAP Fraud Prevention Strategies: A Path ForwardAmanda Huston, DirectorOffice of Public Benefits IntegritySeptember 23, 2013

fraud trends risks
Fraud Trends & Risks
  • Effective Utilization of Data
  • Practice - Florida
    • Modernization (virtual environment)
    • 90%+ applications received online (enhances ID Theft risks)
      • FTC Data
      • http://www.ftc.gov/sentinel/
florida dcf anti fraud platform
Florida DCF Anti-Fraud Platform
  • Modern Business Practices
    • Implementing practices, data analytics, and tools from the private sector
  • Prevention/Early Intervention
    • Move away from “pay and chase”
    • Stiffer controls/penalties
  • State Empowerment / Administrative Flexibility
    • Remove “red tape”
    • Increased efficiencies
what is customer authentication
What is Customer Authentication?
  • Dual Process of Verification and Authentication
  • DCF contracted with LexisNexis to provide automated identity verification and authentication as part of the online application process
  • Utilizes security protocols similar to the banking industry
  • Prior to e-signature, the application displays questions designed to be answered by the applicant. The questions are developed based on the person's history and presented in a way that only the person completing the application should know the answers.
pilot project
Pilot Project
  • March 4, 2013- June 16, 2013
  • Circuits 5 & 9: Orlando and Ocala
  • Flexible design which allowed for changes in specifications during pilot
  • Results
    • Customer Experience
    • Vendor Performance
    • Efficiency
    • Fraud Avoidance
data analytics
Data Analytics
  • Asset Verification System
  • Address analytics
  • Social media monitoring
  • Excessive card replacement/ PIN monitoring
  • New EBT fraud tools
  • The Work Number – real time employment/income data
  • Increased Automated Data Matching
aggressive media and pr campaign engage the public
Aggressive Media and PR Campaign – engage the public
  • Kick-Off May 2013 - It’s not IF we catch you, its WHEN!”
  • New fraud webpage, monthly press releases on initiatives, push notifications, social media, YouTube videos, etc.
redesign benefit recovery business practices
Redesign Benefit Recovery Business Practices
  • Rebid of benefit recovery collections contract
  • Reorganization of staff and key business practices
  • Prioritization model based upon likelihood of collections on a claim