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New Clicks South Africa

New Clicks South Africa. Errol Gray. Revitalisation of Clicks Profitability of PM&A Turnaround of Discom Supply chain & efficiency of stock management. Integrated healthcare offering Established Discom African beauty & haircare offering Revitalised Lifestyle category

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New Clicks South Africa

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  1. New Clicks South Africa Errol Gray

  2. Revitalisation of Clicks Profitability of PM&A Turnaround of Discom Supply chain & efficiency of stock management Integrated healthcare offering Established Discom African beauty & haircare offering Revitalised Lifestyle category High sales growth, low stock levels Variety of multi-ownership models & formats Today’s Focus Tomorrow’s Vision New Clicks South Africa

  3. Booklet only Clicks - Snapshot

  4. HIGHLIGHTS Health & Beauty continue to do well Positive impact of new leadership ClubCard loyalty programme generating results Datamining initiatives CHALLENGES Revitalisation of brand & stores Focus on Lifestyle category Lifting staff morale Operational efficiencies Customer service Increase size of ClubCard basket Integration of healthcare Clicks

  5. Clicks • KEY ACTION PLANS • Store refurbishment • You pay less at Clicks - used with other value propositions • Overhaul & repositioning lifestyle • Restructure operations & upgrade capability • Preparing to integrate healthcare • Improving value proposition • Stock availability • Leveraging ClubCard database • Injecting spirit into the team

  6. HIGHLIGHTS PM&A – more effective & efficient Turnover of UPD maintained UPD allows group to buy at better prices Interface between Clicks, UPD, PM&A & Link clearer & stronger Opportunity made available for pharmacies to buy at Clicks prices Success of Intercare pilot CHALLENGES Further improvement of PM&A performance Integration of pharmacy systems Integration of distribution systems Adding value to franchisees Healthcare

  7. Healthcare • KEY ACTION PLANS • Integration of IT platform • Buying compliance systems • Focused implementation team • Preparing for legislation • Building on turnaround in PM&A

  8. Booklet only Discom - Snapshot

  9. HIGHLIGHTS Improvement in efficiencies & cutting of costs Turned-on team Success of hair salon pilot Discom • CHALLENGES • Big steps in repositioning of African beauty brand • Need to improve basket size • Need to improve sales & margin • Sales in Lifestyle category

  10. Discom • KEY ACTION PLANS • Move into malls • Additional professional haircare opportunities • Focused Lifestyle buyers

  11. Booklet only Music Division - Snapshot

  12. HIGHLIGHTS Strong local music industry Increasing market share Supplier partnering CHALLENGES Drive to improve on last year Impact of worldwide music trends Music Division • KEY ACTION PLANS • Strong promotional programme • Broaden focus into entertainment

  13. Booklet only The Body Shop - Snapshot

  14. HIGHLIGHTS Successful niche market format Introduction of new Colour range CHALLENGES Maturity of brand worldwide The Body Shop • KEY ACTION PLANS • Continued rollout of stores

  15. HIGHLIGHTS Stock turn improvements continuing Restructuring categories starting to have impact Financial services restructure on track CHALLENGES Optimisation of supply chain efficiencies in stores Reducing costs and continuing to add value Shared Services • KEY ACTION PLANS • Implementation of ERP system • Implementation of merchandise planning system

  16. Stock Brands Profitability Healthcare Lifestyle African beauty & haircare Today’s Focus Tomorrow’s Vision New Clicks South Africa

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