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Health service: target processes

This document outlines the targeted processes for managing referrals within Allied Health services, emphasizing a single point of entry for referrals and efficient screening at the time of referral. It details the electronic delivery of referrals into the patient management system, the evaluation of referral information by multidisciplinary teams, and the commitment to closing referrals within 30 days. The action plan focuses on improving the timeliness and effectiveness of referral processing, with ongoing monitoring and inter-team communication to ensure compliance with access policies.

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Health service: target processes

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  1. Health service: target processes • The baseline • Element 6.1 • Allied Health – S2S single point of entry referral – screening of information takes place at this time • Obstetrics – telephone screening at time of referral • Consulting Suites – referrals are delivered electronically into the patient management system. Nurse notes electronic delivery, prints from system and sets aside for doctor to review. At this point evaluation of information occurs and clinics are contacted to clarify information • Elements 6.3 & 6.4 • Review of OP services shows that referrals are closed within 30 days of requesting information. If the referral is close to 30 days in duration, telephone contact is made with the client • Challenges identified in changing the way things were done within the health service were having a standardised approach to the receiving and checking of referrals

  2. Health service: target processes • Action plan • Element 6.1 • Monitor / triage referrals through multidisciplinary team meetings, held in a timely manner so as to be able to screen the referrals. The team includes the Allied Health Team, with Team Leader. • Monitor / triage referrals that are delivered electronically to the consulting suites • Monitor and improve the processing of referrals into the iPM system • Element 6.3 & 6.4 • Look into feasibility of having a central intake unit for referrals • Activity Based Funding Steering Groups meets bi-monthly where the DoH Access Policy is tabled for review

  3. Health service: target processes • Progress to date • Development ABF Steering Group, ABF User Group, Group email address for systematic communication between groups • Development of procedure manuals • Development and distribution of error reports, sorted by group • Development of weekly target report • Evaluation of processing data onto the system and education about improvement in these processes • Challenge of systematic and timely screening of referrals • Are you on track to aligning with the Access Policy by 1 July 2015? Yes

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