Top 10 Tech Leaders Revolutionizing Industries, 2024

VOL 07 I ISSUE 07 I 2024 Reena Jain Consultant McKinsey & Company Top 10 Tech Leaders Revolutionizing Industries, 2024 Naviga?ng Challenges Tech Leadership in a Rapidly Changing Landscape Lessons from Tech Leadership Crea?ng a Culture of Innova?on Embracing Failure, Pursuing Passion: The Path of Reena Jain

Leadership is not about being in charge. It's about taking care of those in your charge

Leaders Reinventing Technology he technology leadership continues to redefine From promoting diversity within their teams to industries worldwide, with visionaries at the advocating for data privacy and responsible AI T forefront driving transformative change. These deployment, their leadership is defined by a leaders are leveraging innovation to disrupt traditional commitment to ethical standards and corporate models, pushing boundaries across sectors from responsibility. healthcare and finance to manufacturing and entertainment. In this editorial note, we recognize the pivotal role of these tech leaders in shaping the future of industries. At the bottom of this revolution is the relentless Their visionary leadership not only drives innovation pursuit of advancements that not only enhance but also sets new benchmarks for corporate efficiency but also foster sustainability and inclusivity. governance and strategic foresight. As we navigate the Whether through pioneering developments in complexities of a digital age, their contributions serve artificial intelligence, blockchain, or quantum as beacons of inspiration, demonstrating the computing, these tech leaders are paving the way for a transformative power of technology harnessed for the more interconnected and digitally empowered society. collective good. One of the key driving forces behind their success lies Looking ahead, the influence of these leaders will in their ability to anticipate and respond to global continue to resonate across global markets, redefining challenges. Climate change, cybersecurity threats, and how businesses operate and interact with society. economic volatility are among the complex issues they Their achievements underscore a new era where confront head-on, using technology as a catalyst for technological innovation is not just a competitive solutions that are both scalable and resilient. advantage but a fundamental driver of progress and prosperity for all. The ethos of these leaders extends beyond mere technological prowess; they prioritize ethical considerations and social impact in their strategies. Prince Bolton Editor's Note

C C O V E R S T O R Y 08 Embracing Failure, O Pursuing Passion: The Path of Reena Jain N P r o f i l e s T Ahmed Ammar Bridging Technology and Management 18 in Business Katy Morris E Empowering change through Technolgy 28 C X O N A Shift in Technology with AI 22 A R T I C L E S T Navigating Challenges Tech Leadership in a 24 Rapidly Changing Landscape S Lessons from Tech Leadership Crea?ng a Culture of Innova?on 32

Featured Person Company Name Brief Ahmed is the VP of Commercial and Expansion at Logical Ahmed Ammar Logical Applications for Applications for Business Solutions (LABS), a business VP of Commercial and Business Solutions - LABS consulting and services company aligning technology to meet Expansion www.labs-is.com the business needs of enterprises. Brandon is the Head of Technology at ThoughtWorks, a ThoughtWorks Brandon Byars pioneering global technology consultancy, leading the charge in www.thoughtworks.com Head of Technology custom sofware development and technology innovation. Pooja M Bansal Editor-in-Chief Farouk is a Senior Executive, a business leader, and a CDO 4.0 Farouk Ferchichi Envestnet, Inc pioneer with over 20 years of proven success transforming CONTENT FOLLOW US ON businesses to create new data analytics products, markets, and President www.envestnet.com Deputy Editor Anish Miller business models. www.facebook.com/ciolook Managing Editor Prince Bolton www.twi?er.com/ciolook Fikile is a data specialist and enthusiast who has a proven track Fikile Mdiniso record of solving business problems through building data MTN South Africa WE ARE ALSO AVAILABLE ON Manager: Data engineering processes to enable the delivery of relevant www.mtn.co.za DESIGN Engineering insights. Visualizer Dave Bates As the Advanced Analytics Practice Leader at RSM US LLP, Art & Design Director Davis Mar?n George helps clients leverage the power of data, artificial George Casey RSM US LLP intelligence, and predictive analytics to optimize their business CONTACT US ON Advanced Analytics Associate Designer Jameson Carl www. rsmus.com processes, enhance their customer experience, and drive Practice Leader innovation. Email info@ciolook.com SALES For Subscrip?on Jeremy Gill With over 20 years of experience in the information technology Senior Sales Manager Wilson T., Hunter D. www.ciolook.com Duquesne Light Company Managing Director, field, Jeremy has led IT transformation and innovation as an www.duquesnelight.com Customer Success Manager Smith W. Enterprise Applications Executive Leader. Copyright © 2024 CIOLOOK, All and Data Platforms rights reserved. The content and Sales Execu?vesTim, Smith images used in this magazine should Katy works with global customers to deliver digital Katy Morris not be reproduced or transmi?ed in transformation and achieve joint business objectives, using her BT Group TECHNICAL any form or by any means, Client Partner, Global creativity and problem-solving skills to help them overcome www.bt.com electronic, mechanical, Partnerships Technical Head Peter Hayden their business challenges. photocopying, recording or otherwise, without prior permission Technical Consultant Victor Collins from CIOLOOK. Michael is a motivated and accomplished Executive and Chief Michael Doherty Reprint rights remain solely with Doherty Capitol LLC Executive Officer with Extensive Financial, Operational and SME-SMO CIOLOOK. Chief Executive Finance experience gained in both the private and public www.dohertycap.com Officer Research Analyst Eric Smith sectors. SEO Execu?veAlen Spencer As the Consultant at McKinsey & Company, Reena's expertise McKinsey & Company spans strategic planning, operational efficiency, and digital Reena Jain transformation, making her a sought-after advisor among www.mckinsey.com Consultant emerging enterprises alike. sales@ciolook.com Tim Callahan Valerie is known for her strategic and tactical technology July, 2024 Sorbonne University leadership, leveraging her business acumen gathered across SVP, Global Chief Abu Dhabi many countries and industry sectors to generate practical Information Security www.sorbonne.ae solutions to complex issues. Officer

Embracing Failure, Pursuing Passion: The Path of Reena Jain Consultant McKinsey & Reena Jain Company In moments of intense pressure, it’s easy to lose sight of what truly matters but by taking a step back and considering the bigger picture, we can find solutions that not only address the ““ immediate challenges but also uphold the safety and integrity of our operations. COVER STORY

cross a desiccated plain, the skeletal remains of Reflecting on her journey weekly, Reena finds wells stand as silent examples of a bygone era of satisfaction in witnessing her learning curve steepen. A abundance. These once life-giving structures This pursuit of knowledge drives her professionally and now stand dormant, stark reminders of the region’s aligns with her personal values of growth, curiosity and faded prosperity. Here, facilitating a remarkable revival resilience. She emphasizes, “My approach to leadership in of these dormant wells—Reena Jain worked tirelessly the technology domain is grounded in a commitment to armed with her expertise as an oilfield engineer at continuous improvement and a steadfast dedication to Schlumberger. Her technical prowess in executing well- making a meaningful impact.” stimulating jobs breathed life into over a hundred abandoned wells, rekindling hope and productivity. Tech, Trials and Transformation Transitioning to Universal Aquatech, Reena’s journey Reena’s journey has been akin to a thrilling took a diverse turn. Heading its operations unit, she rollercoaster ride. In her tenure at Schlumberger, she charted strategies that navigated the complexities of spearheaded teams managing multi-million-dollar oil aquaculture. From nurturing business development extraction projects, honing her knack for decisive strategies to overseeing operational excellence, action under immense pressure. She adeptly tackled Reena’s tenure was marked by versatility and innova- the challenges of gender bias in the predominantly tion. male-dominated oilfields, relying on her interpersonal skills to drive operational excellence. “My time at But it was her pivot to the tech realm that truly Schlumberger taught me invaluable lessons in leadership showcased her adaptability and drive. A product and resilience,” reflects Reena. management internship served as a springboard, propelling her to the role of VP of Products at Transitioning to Universal Aquatech, her family’s Cedarwood Eduventures. Here, she spearheaded the aquaculture business presented an exhilarating launch of two mobile applications and a website, opportunity to pioneer new products. However, showcasing expertise across all product phases. challenges arose during one product launch due to unforeseen environmental factors resulting in financial Now, as a Consultant at McKinsey & Company, Reena setbacks. Yet, Reena embraced the lessons from failure, leverages her multifaceted background to offer recognizing it as a crucial stepping stone. “I learned that unparalleled insights and solutions. With skills spanning failures are the pillars of success,” she shares, highlighting SQL, full-stack development, HTML, and CSS, she’s a the importance of resilience and adaptability. force to be reckoned within the tech consulting sphere. The Curious Mindset Reena is a Chemical Engineering graduate from BITS Pilani, India who initially had limited exposure to Reena’s experience with technology. However, her passion for technology and various technology tools relentless drive to learn prompted her transition from operations to a technology-focused role. She shares, and software allows her “Approaching each project with an open and curious mindset, I thrive on the opportunity to immerse myself in to effectively bridge the diverse industries.” ““ gap between the business With five years of experience in operations, Reena’s and technology aspects mindset centers around growth and continuous learning, seamlessly translating into her current role as of product management. a Consultant at McKinsey & Company. Collaborating with clients across various sectors broadens her understanding of different industries and fuels her passion for problem-solving.

Driven by her passion for technology and a desire to isolated location with no nearby medical facilities. embrace failure as a means of growth, Reena found her However, the client remains unmoved and fixated on calling in Product Management. Despite industry avoiding downtime costs. norms dictating the necessity of coding experience or formal software engineering education, she remained Determined not to give up, Reena pauses to consider undeterred. “I was determined to prove that passion and the bigger picture. Delving into nearby resources and dedication can outshine formal qualifications,” Reena potential collaborations, she explores alternative asserts. options. Against all odds, she pulls off a minor miracle—rallying a team overnight from a nearby Her journey towards becoming a Product Manager was district. Their mission? Next day along with her existing marked by relentless pursuit. From undertaking crew to execute two parallel pumping operations and product management courses to securing deftly dodging impending downtime charges. What internships—both unpaid and paid, Reena exhibited seemed impossible mere hours ago now stands as a firm determination. This dedication eventually led her shining example of perseverance and creative problem- to secure a full-time role as a Product Manager. solving. Subsequently, she ascended to the position of V.P. of Products at Cedarwood Eduventures—a burgeoning The next day, as dawn breaks, they’re on-site with ed-tech startup. renewed determination. And just in the nick of time, they identify a major leak in the lines, reaffirming the At Cedarwood Eduventures, regardless of the critical nature of their decision to avoid nighttime challenges posed by the pandemic, Reena led a digital operations. Both jobs proceed smoothly, and the transformation of their brick-and-mortar success is palpable. In the aftermath, Reena’s establishments. Her strategic initiatives and innovative management lauds her steadfast commitment to crew safety and the client is so impressed that they entrust solutions ensured a seamless transition to remote learning and ensured continued access to quality her with leading all their domestic projects. education for students globally. “The pandemic This experience taught Reena a crucial lesson- “In underscored the indispensable role of technology in moments of intense pressure, it’s easy to lose sight of what education,” Reena reflects, emphasizing the truly matters. But by taking a step back and considering the transformative impact of her work. bigger picture, we can find solutions that not only address the immediate challenges but also uphold the safety and Creative Solutions in High-Stakes Environments integrity of our operations.” Reena’s journey from overseeing the revival of over From that day forward, Reena has applied this principle 100 dormant wells as an oilfield engineer to her tech- to her problem-solving approach, ensuring that she focused role has been defined by a pivotal moment that tackles the most critical aspects of a challenge while deeply influenced her approach to problem-solving and maintaining a holistic perspective. And it’s this adaptive innovation. and strategic mindset that continues to drive her success in both the oilfields and the tech industry today. Picture this: Reena is leading a crew in a remote oilfield that is tasked with performing high-pressure pumping Farming Futures operations at 15,000 psi. It’s almost sunset and any leak in the equipment could spell disaster—fatalities or Heading the operations unit at Universal Aquatech, her severe injuries are a real risk. But here’s the catch—the family’s business in aquaculture feed supplements client is pushing for nighttime operations to avoid hefty provided Reena with invaluable exposure to a diverse downtime charges, despite the heightened risks. industry landscape. “Interacting with B2B clients and Indian farmers, I quickly realized the dire predicament The urgency of the situation called for a unique many farmers faced,” she recalls. approach and Reena threw herself into convincing the client of the risks involved, painting a vivid picture of Determined to make a difference, Reena embarked on a the potential consequences, and emphasizing their mission to address these issues and improve the

livelihoods of the farmers. “By organizing field visits with Tech-Enabled Leadership experts, I gained a comprehensive understanding of the challenges faced by the farmers,” she explains. Reena’s experience with various technology tools and software allows her to effectively bridge the gap Armed with this knowledge, Reena launched between the business and technology aspects of information dissemination programs to dispel product management. Understanding the intricacies of misconceptions and educate the farming community. SQL, HTML, CSS, Python, and full-stack development She also advocated for the establishment of diagnostic enables her to communicate effectively with both centers to assist in aquaculture disease management, technical and non-technical stakeholders ensuring presenting data-backed arguments to local authorities. alignment of product initiatives with the company’s strategic goals. Additionally, Reena conducted a thorough analysis of the feed inputs used by farmers, identifying In shaping strategic initiatives, technology serves as opportunities to economize costs by developing both an enabler and a driver of innovation for Reena. cheaper substitutes for expensive imported products. By keeping up with emerging trends, she seizes Through these proactive measures, she succeeded in opportunities to utilize cutting-edge tools and reducing farmers’ costs by 15% while simultaneously platforms. Whether it’s implementing automation to establishing a foothold in the B2C market. streamline workflows or leveraging data analytics for informed decision-making, technology empowers her “Listening to and understanding the pain points of end- to stay ahead and deliver value to stakeholders. users, we transformed a group of farmers into our first B2C customers,” Reena reflects, emphasizing the importance The Learning Leader of empathy and active listening. These qualities, she believes, are key to driving success and creating Transitioning from a hands-on operational role to a meaningful impact in any industry. leadership position in technology demands a versatile skill set and a commitment to continuous learning for The Art of Product Management Reena. To stay abreast of industry trends and emerging technologies, she prioritizes curiosity and ongoing In Reena’s approach to product management, she’s education. Reena makes it a habit to immerse herself in found a groove that’s both effective and enjoyable. It all tech news and podcasts daily, ensuring she stays starts with understanding customers inside and out, informed about the latest developments. gathering their feedback directly and diving deep into market research for insights. From there, she focuses Additionally, she actively networks with industry on bringing everyone together early on with clear professionals to understand their projects and wireframes and roadmaps that keep the team on track. perspectives. Furthermore, Reena consistently updates her skill set by taking relevant courses in up-and- When it’s time to prioritize features, Reena aims for a coming areas, for instance—she recently completed balanced blend of what customers want and what’s courses on deep learning and cloud computing. By My approach to feasible, always keeping resources in mind. Throughout embracing a proactive approach to learning and leadership in the the development journey, she ensures the product is development, she ensures that she remains well- “ top-notch and user-approved through continuous equipped to lead in the ever-evolving landscape of technology domain testing. technology. is grounded in a commitment to On launch day, Reena orchestrates everything to run Leading with Heart continuous improvement smoothly, ensuring all details are in place to make a splash. Even after the dust settles, she stays flexible and As a woman in a leadership position within the and a steadfast “ adapts the strategy as needed to stay ahead of the operations and tech industry, fostering diversity and dedication to making a curve. Because in the end, it’s not about bragging inclusion is not just a responsibility but a passion of meaningful impact. rights—it’s about delivering value and enjoying the ride Reena’s. One instance that truly exemplifies this along the way. commitment occurred during her time as an Oilfield Engineer at Schlumberger. She was facing the challenge

of completing well-stimulation jobs during the holy “Vishal’s mentorship guided me to adapt with the power of month of Ramadan—a period of fasting observed by giving someone a chance to demonstrate their abilities,” she Muslim crew members. explains. In terms of team development, Vishal taught her the significance of creating a safe space where Understanding the significance of Ramadan and the every team member feels empowered to voice their sacrifices her Muslim colleagues were making, Reena thoughts and ideas. knew it was essential to create an environment where they felt respected, supported, and included. So, she Moreover, Reena discovered the value of small talk in took proactive steps to ensure their comfort and well- easing everyone up before a big stressful meeting, being. fostering camaraderie and building rapport within the team. “Vishal’s guidance has been invaluable in shaping my This included adjusting meal catering times to coincide understanding of how to effectively balance technical with their fasting schedule, relocating lunch areas to expertise with the human side of leadership and team prevent others from eating or drinking in front of them, dynamics,” she states. and arranging for paramedics to monitor their health. But it wasn’t just about logistics—it was about fostering Tech and Business Synergy a culture of empathy and inclusion among the entire team. Looking ahead, Reena’s aspirations and goals within the tech industry are driven by a desire to leverage her Encouraging her colleagues to put themselves in the diverse industry experiences and expertise to create shoes of their fasting crew members, Reena witnessed meaningful impact. Having worked across sectors an overwhelming response. Despite the challenges of ranging from oil and gas to manufacturing to education, their labor-intensive work, every member of the team she recognizes the immense potential for technology to optimize operations in every industry. Her background demonstrated remarkable solidarity. They willingly shared responsibilities and went above and beyond to in business, complemented by her product ensure their Muslim colleagues could observe their management and tech expertise, positions her well to rituals without hindrance. contribute effectively. The efforts paid off, with the company recognizing the With an MBA under her belt, Reena possesses a deep value of her inclusive practices and adopting them for understanding of the business aspects of organizations. all Muslim crew members during Ramadan. This Moving forward, she aims to synthesize her knowledge experience underscored the importance of empathy in and experiences to work as a consultant, advising team dynamics and showcased how understanding as businesses on their tech strategy. By combining well as support can foster inclusivity and drive success. strategic insights with innovative technological As a leader, Reena continues to prioritize diversity and solutions, she seeks to help organizations navigate the inclusion striving to create environments where every advancing landscape of technology and business. Her individual feels valued and supported regardless of ultimate goal is to drive positive change and make a their background or beliefs. tangible impact on the way businesses operate and innovate in the digital age. Moving forward, The Human Touch Reena aims to synthesize “Balancing the technical aspects of my role with the human her knowledge and elements is a delicate yet crucial aspect of my approach,” experiences to work reflects Reena. Recalling her journey into tech without as a consultant, advising a coding background back in 2019, she acknowledges ““ businesses on their tech the pivotal role of Vishal Kapur, CEO of Cedarwood Eduventures. “When the odds seemed stacked against me, and operations strategy. Vishal took a chance on me,” she recalls gratefully. Through Vishal’s mentorship, Reena learned firsthand the importance of human elements in leadership.

Demonstrating Values in Leadership By inheritance of actions from Ahmed’s values: Ahmed Ammar Ahmed firmly believes that actions speak louder than words. These values are demonstrated in his Bridging Technology and Management in Business daily leadership through: Ÿ Empowering his team with the resources and he need for business consulting and services is software configurations to meet client requirements, autonomy they need to succeed. eminent in modern business. These services offer then moved on to establishing the digital foundations of Ÿ Mentoring helps nurture growth and unlock the T invaluable insights and expertise to help companies. By adding sales and management to his full potential of team members. businesses navigate through complexities, utilize skillset, he is now able to guide clients directly through Ÿ Celebrating successes, both large and small, to opportunities, and drive sustainable growth. They bring every stage of their growth. reinforce a culture of achievement. a new perspective, deep industry knowledge, and Ÿ Transparent communication to foster trust and analytical prowess to help businesses optimize their Passionate Problem-Solving a shared understanding of their direction. operations, innovate, and stay competitive. The transformation that technology has brought to the Strategies for Sustainable Growth In the realm of business consulting and service, Ahmed way people live never ceases to inspire Ahmed. Ammar stands out for his journey, bridging the worlds As a Commercial VP, Ahmed employs a range of of technology and management. As Vice President of He has always been a tech enthusiast, from admiring strategies designed to achieve sustainable growth Commercial and Expansion at LABS - Logical tech gadgets that simplify life to studying every new and expansion. Here’s a breakdown of his primary Applications for Business Solutions, Ahmed embodies tech trend that enhances people’s lives. This passion focus areas: a customer-centric ethos where every initiative is was driven by a desire to solve problems. driven by a commitment to delivering exceptional value. Core Principles of Leadership As a tech enthusiast, Ahmed has been relentless in his Ahmed’s core values and leadership principles are: pursuit of understanding and adopting new trends to Ahmed Ammar enhance people’s lives, exhibiting the courage of Ÿ Customer-Centricity: Every strategy, decision, and VP of Commercial continuous improvement and problem-solving. initiative Ahmed takes centers around delivering and Expansion exceptional value to his clients. Their success is the LABS - Logical Nestled within LABS, a company renowned for iits ultimate measure of his own. Applica?ons for primum quality and adeptness in crafting tailored Ÿ Data-Driven Innovation: Ahmed believes in Business Solu?ons services in SAP Projects ranging between full leveraging insights to drive growth. implementation to support services, Ahmed’s Experimentation, balanced with meticulous leadership principles, rooted in collaboration, analysis, is key to finding what works best. resilience, and calculated risk-taking, laid the Ÿ Collaborative Spirit: Ahmed believes that the best groundwork for sustainable growth and long-term solutions emerge from a team effort. He fosters an success. LABS is a company that integrates the spirit of environment where diverse perspectives, open the industry, providing logical applications that drive communication, and shared ownership are valued. business solutions. Under an experienced management Ÿ Calculated Risk-Taking: Ahmed believes that board, the company set out to redefine the business pushing boundaries is essential for expansion. He industry with its innovative solutions. encourages smart, informed risks while always having a plan to mitigate potential downsides. Let’s explore Ahmed’s journey in tech-infused business Ÿ Resilience and Adaptability: Ahmed understands Balancing short-term goals consulting and services: that markets shift and plans change. His leadership with a broader, long-term focuses on agility—quickly pivoting to new vision is one of the biggest A Journey from Tech to Management strategies and remaining steadfast in the face of for Ahmed.“ temporary setbacks. challenges and opportuni?es Ahmed’s career path has always been centered on helping businesses flourish. He began by customizing 18 19 www.ciolook.com |July 2024 | www.ciolook.com | July 2024 |

Ÿ Market Analysis and Segmentation: Ahmed places A Multi-Pronged Approach mitigate their own biases throughout the hiring and a heavy emphasis on understanding the ever- promotion process. changing market dynamics. This includes identifying Staying ahead in a fast-paced world is essential for Ÿ Inclusive Interviewing Practices: Ahmed utilizes high-potential target segments, performing Ahmed’s leadership role. Here is his multi-pronged standardized interview panels with diverse competitor analysis, and continually tracking approach: representation to ensure a fair and objective industry trends. This data-driven approach allows evaluation of all candidates. him to tailor his sales and marketing efforts for Ÿ Dedicated Learning Time: Ahmed blocks out time Ÿ Mentorship and Sponsorship Programs: Ahmed maximum impact. specifically to stay updated. This includes reading fosters a culture of mentorship and sponsorship, Ÿ Sales Strategy Development: Ahmed works closely industry publications, attending webinars, and pairing experienced professionals with high- with his sales leadership to create effective sales taking online courses on emerging technologies and potential employees from diverse backgrounds. This strategies that align with their target market sales and marketing trends. provides invaluable support and guidance for career segments and evolving needs. This involves refining Ÿ Network as Knowledge: He prioritizes building advancement. his sales processes, defining clear sales territories, relationships with thought leaders, both within and Ÿ Celebrating Diversity: He actively celebrates the and investing in sales enablement tools for peak outside his industry. Their insights on disruptive diverse perspectives and experiences within his performance. technologies and evolving customer needs are team. This could involve events, employee resource Ÿ Pricing Optimization: Striking the right balance invaluable. groups (ERGs) focused on specific backgrounds, and between profitability and competitiveness is crucial. Ÿ Embrace Experimentation: Ahmed’s teams are recognition programs that highlight the Ahmed focuses on developing dynamic pricing encouraged to intelligently test new tools and contributions of diverse team members. models that consider market demand, competitor strategies. Analyzing the results keeps them agile Ÿ Metrics and Accountability: Ahmed stays conscious pricing, and the value he delivers to customers. and on the cutting edge of what drives performance. of his D&I progress through key metrics such as the Ÿ Channel Partnerships: Building strong partnerships Ÿ Industry Events: He regularly attends relevant diversity of his applicant pool, workforce with complementary businesses can expand their conferences and trade shows. These provide crucial composition, and leadership team representation. reach and customer base. Ahmed works to identify Holding himself accountable to these metrics helps opportunities to network, discover new solutions, and cultivate strategic partnerships that create win- him measure his success and identify areas for and gain a broader perspective on market shifts. win scenarios for both his organization and his Ÿ Data-Driven Foresight: Ahmed keeps a close eye on improvement. Ÿ Fail Spectacularly (Once in a While): Ahmed partners. their sales and marketing analytics. This data believes in calculated risk-taking, which means the Ÿ New Market Expansion: Thorough market research reveals emerging patterns in customer behavior and Ultimately, Ahmed believes that fostering a truly occasional epic failure. He advises you to own it, is Ahmed’s compass when it comes to exploring new market dynamics, shaping his decision-making. inclusive environment creates a space where everyone dissect it, and learn more from it than you would territories. This involves identifying regions with feels valued and empowered to contribute their best. from a safe win. high growth potential, establishing local Beyond these, Ahmed believes a mindset of perpetual This diversity of thought and experience leads to more Ÿ Build Your Tribe: Ahmed suggests forgetting partnerships, and adapting his value proposition to curiosity is indispensable. He is constantly asking creative solutions, stronger market insights, and a networking. He advises you to find your people—the cater to local market needs. questions, exploring novel ideas, and challenging his competitive edge in the ever-evolving tech landscape. ones who get you weird, fuel your fire, and have Ÿ Customer Success: He firmly believes that customer own assumptions. your back no matter what. He believes they’ll propel retention and expansion are key drivers of growth. A Guide to Innovative Leadership you further than any mentor in a corner office. He prioritize building lasting customer Building a Diverse and Inclusive Tech Team Ÿ Own Your Impact: Ahmed emphasizes that this isn’t relationships, providing exceptional support, and Here’s how Ahmed would frame some edgy, impactful just about coding or selling; it’s about changing the consistently focusing on delivering value. Ahmed prioritizes diversity and inclusion (D&I) within advice for a VP of Commercial: world—even in small ways. He advises you to Ÿ Performance Monitoring: Ahmed institutes his team and organization. He believes it’s not just the connect your work to a larger purpose that drives rigorous metrics and dashboards to track key right thing to do but a strategic imperative for driving Ÿ Ditch the “shoulds”: Ahmed advises forgetting you every day. That’s what will make you performance indicators (KPIs) across all aspects of growth and innovation. Here’s how he approaches it: what’s expected of a leader and the textbook unstoppable. sales and expansion. This allows for data-driven definitions of good management. He encourages decision-making, quick identification of potential Ÿ Building a Diverse Talent Pipeline: Ahmed actively you to blaze your own path. He believes that Ahmed’s bottom line is this: If you want to be another bottlenecks, and continuous optimization of his seeks out talent from underrepresented groups in authenticity is a far more powerful tool than fitting cog in the machine, go ahead and Google “leadership efforts. tech. This includes partnering with universities with any mold. tips.” But if you want to make a dent in the tech world, strong diversity programs, attending industry Ÿ Embrace discomfort: Ahmed emphasizes that the you must live a little louder, think a little weirder, and These strategies are not executed in isolation. Success conferences focused on D&I, and leveraging tech industry isn’t about maintaining the status quo. never, ever settle for the ordinary. depends on a collaborative approach with marketing, targeted job boards. He encourages people to thrive on the product development, and operations teams, ensuring Ÿ Unconscious Bias Training: He invests in regular uncomfortable—those unexplored spaces are where Ahmed’s piece of advice to those aspiring to carve out a alignment and a seamless customer experience. unconscious bias training for all employees, innovation happens. If you’re not regularly leadership path in tech is, “Read to learn how to stay on including themselves. This helps them recognize and questioning your assumptions, you’re already the top of the wave.” behind, according to him. 20 21 www.ciolook.com |July 2024 | www.ciolook.com | July 2024 |

CXO A Shi? ? Technology with AI n recent years, the sector of the era has been swept Revolutionizing Finance and Fintech up in a tidal wave of innovation and transformation, I and at the coronary heart of this revolution stands AI's effect on the financial sector is profound. one omnipresent force: Artificial Intelligence (AI). As Algorithms powered through AI can method economic the Head of Technology at Thought works, I even have information at speeds impossible to people, enabling witnessed firsthand how AI has changed everything in excessive-frequency trading and danger assessment in era, reshaping industries, improving capabilities, and real time. Chatbots and virtual assistants are difficult our perceptions of what is feasible. revolutionizing customer service, making monetary services extra accessible 24/7. Moreover, AI plays an A New Era of Efficiency essential role in detecting fraudulent sports and safeguarding the integrity of economic structures. AI has fundamentally altered the manner we method performance in generation. Tasks that once required Sustainable Transformation hours of human exertions can now be automatic with tremendous precision. From records analysis to AI is likewise a riding force behind sustainability efforts. customer service, AI-driven systems are delivering In agriculture, precision farming powered by means of results with unparalleled speed and accuracy. This AI optimizes crop yields even as preserving sources. In efficiency is not pretty much price savings; it's about transportation, AI complements path-making plans and freeing up human ability for greater creative and car efficiency, decreasing emissions. Furthermore, AI- strategic paintings. driven facts analysis helps groups become aware of and reduce their environmental footprint, contributing to a Personalization Beyond Imagination greater sustainable destiny. Personalization has lengthy been a buzzword, but AI The Future of Work About the has accelerated it to an artwork shape. Machine mastering algorithms examine giant datasets to The integration of AI into the administrative center is recognize character choices and behaviors. As a result, not without demanding situations. As AI automates Technology at Author technology can now deliver tailor-made reviews in real- habitual duties, there are issues approximately task time, whether it is content material pointers on displacement. However, AI additionally creates new Brandon Byars streaming structures or product hints in e-commerce. opportunities for creativity and innovation. Embracing Head of This level of personalization enhances personal AI means reskilling the body of workers, focusing on engagement and drives enterprise fulfilment. uniquely human abilities like creativity, crucial thinking, and emotional intelligence. ThoughtWorks A Renaissance in Healthcare Ethical Considerations The effect of AI in healthcare can't be overstated. pass forward, embracing AI's capability even as In the end, AI has certainly changed a whole lot in a Medical specialists can now harness the power of AI to The upward push of AI also brings moral considerations addressing its demanding situations might be pivotal in generation these days. It has ushered in a generation of diagnose diseases, expect patient results, and even to the vanguard. It's critical to make sure that AI shaping the following section of technological extraordinary performance, personalization, and assist in surgeries. AI algorithms can analyze medical systems are advanced and used responsibly, loose from development. innovation across industries. From healthcare to pictures, inclusive of X-rays and MRIs, with remarkable biases and discrimination. As technology leaders, we finance to sustainability, AI's transformative electricity accuracy, assisting in early detection and remedy. The must prioritize transparency, equity, and duty in AI is reshaping the world for the better. However, it's far pandemic expanded the adoption of telemedicine, development to build trust and ensure moral AI our obligation as technologists to ensure that AI is demonstrating how AI can make bigger healthcare get adoption. advanced and deployed ethically, with a focal point on admission to far-flung areas. creating a more inclusive and sustainable future. As we 22 23 www.ciolook.com |July 2024 | www.ciolook.com | July 2024 |

Navigating Challenges Tech Leadership in aRapidly Changing Landscape n today’s developing technological environment, where innovation accelerates at an unprecedented pace, tech leadership stands at I the forefront of navigating complex challenges and driving transformative change. The role of a tech leader has evolved beyond mere management of teams and projects; it now encompasses visionary foresight, agility in decision-making and adeptness in harnessing emerging technologies to stay ahead in an emerging industry. This article explores the tech leadership in the context of a shifting environment: The Digital Transformation Imperative Digital transformation is no longer optional—it’s essential for organizations aiming to stay competitive. It involves integrating digital technologies across all aspects of an organization, fundamentally reshaping how it operates and delivers value. To lead this transformation successfully, leaders must embrace innovation, agility and data-driven decision-making. The Evolving Role of Leadership in the Digital Age In the digital age, leadership has taken on a new dimension, driven by the rapid evolution of technology and its profound impact on businesses and societies. While traditional leadership qualities of vision, communication and decision-making remain crucial, they are now complemented by a heightened emphasis on adaptability, tech literacy and innovation. Leaders in the digital age must navigate through advance environment, harnessing the power of data, embracing emerging technologies and fostering a culture of continuous learning. They are not just guiding their teams; they are also orchestrating digital transformations, leveraging technology to create customer-centric experiences and leading with a mindset that embraces change as an opportunity. The Pace of Technological Change Technological advancements are reshaping industries across the globe at an exponential rate. From artificial intelligence (AI) and machine learning to blockchain, quantum computing and beyond, each 24 25 www.ciolook.com |July 2024 | www.ciolook.com | July 2024 |

innovation brings new opportunities and disruptions. Digital Transformation and Legacy Systems Tech leaders must not only understand these technologies but also anticipate their implications for Many organizations grapple with the challenge of their respective industries and businesses. digital transformation while maintaining legacy systems. Tech leaders must navigate this dichotomy by Agility and Adaptability strategically integrating new technologies with existing infrastructure, ensuring seamless interoperability, One of the paramount challenges facing tech leaders is scalability and security. This requires a holistic the need for agility and adaptability. Traditional approach that balances innovation with operational hierarchical structures and rigid processes are continuity and risk management. increasingly giving way to agile methodologies that emphasize flexibility, iterative development and rapid Cybersecurity and Data Privacy response to changing market demands. Tech leaders must cultivate a culture of innovation and adaptability With the proliferation of data-driven technologies, within their teams to effectively navigate uncertainty cybersecurity threats have become increasingly and capitalize on emerging opportunities. sophisticated and pervasive. Tech leaders must prioritize robust cybersecurity measures to protect Innovation Amidst Uncertainty sensitive data and infrastructure from cyberattacks. Also, they must comply with stringent data privacy Navigating uncertainty is a constant in the tech regulations to build trust among users and landscape. Economic fluctuations, geopolitical tensions, stakeholders. regulatory changes and unforeseen global events like pandemics can significantly impact technological Collaboration and Ecosystem Building advancements and market dynamics. Tech leaders must foster a resilient organizational culture that embraces In today’s interconnected world, collaboration is key to innovation while mitigating risks associated with rapid driving innovation and solving complex challenges. Tech changes in the external environment. leaders must forge strategic partnerships with other organizations, startups, academia and government Talent Acquisition and Retention agencies to co-create solutions, share knowledge and leverage complementary strengths. Building a robust In a competitive tech industry, attracting and retaining ecosystem fosters innovation, accelerates time-to- top talent remains a critical challenge. The demand for market and enhances competitive advantage in a skilled professionals in emerging technologies often modern tech environment. outpaces supply, leading to talent shortages and fierce competition among employers. Tech leaders must In Conclusion, prioritize talent development, create conducive work environments that nurture creativity and collaboration Navigating the challenges of tech leadership in a rapidly and offer opportunities for continuous learning and changing landscape requires visionary leadership, career growth to retain their workforce. agility and a deep understanding of emerging technologies and their implications. Tech leaders must Ethical Considerations and Responsibility foster a culture of innovation, prioritize talent development, uphold ethical standards, ensure As technology continues to permeate every aspect of cybersecurity and embrace sustainable practices. By society, ethical considerations loom large. Tech leaders navigating these challenges effectively, tech leaders can bear the responsibility of ensuring that their steer their organizations towards success, driving innovations uphold ethical standards, safeguard user continuous growth and making a positive impact in an privacy and mitigate potential biases inherent in AI increasingly digital world. algorithms. Ethical leadership requires transparency, accountability and a proactive approach to addressing societal concerns related to technological advancements. 26 www.ciolook.com |July 2024 |

Don’t think working in the n the heart of BT Group, where global strategies In 2021, Katy started a pivotal role working with a “ take shape and innovative solutions come to life, global healthcare insurer, steering connectivity tech space is only I Katy Morris stands as a pivotal force. With a rich projects. Recently, in the Professional and Business for an exclusive experience of over eight years in strategy, business Services sector, she pioneered global partnerships and club—it is for transformation, account management, and contract and digital solutions. Simultaneously, she became a Board of commercial management, she embodies the essence of Trustees member at the Milton Keynes Community everyone who is leadership as a Client Partner, Global Partnerships. Foundation, infusing her digital prowess into willing to be philanthropic endeavours. curious and Katy thrives on combining creativity and problem- solving prowess to overcome intricate business Katy's career is a testament to her commitment to learn. challenges. As a fervent advocate for positive societal customer experience and technology. “I've always and environmental impact, she extends her reach believed that technology is a catalyst for business success,” beyond corporate realms. she asserts. Moreover, Katy is the driving force behind BT Global's Where Strategy Meets Impact Digital Impact and Sustainability initiatives. Her passion fuels endeavors to intertwine digital skills Katy champions the mission to empower organizations volunteering and technology-driven sustainability. worldwide. “We're not just a service provider—we're architects of thriving businesses,” she passionately Let’s explore how Katy isn’t just connecting but transform- affirms. At BT, the focus is on secure and resilient ing telecommunications, leaving a legacy of positive change connectivity, transcending boundaries for both small and sustainable progress! enterprises and large corporations. “Our goal is to be the cornerstone of secure connectivity and collaboration The Algorithm of Progress globally,” Katy states, her confidence unwavering. Katy is a visionary leader who embarked on her journey As the leading business communications provider in the in the realms of Law and International Relations at the UK, BT unites over a million businesses and public University of Portsmouth. “My passion for organizational sector entities. “We cater to all tech needs, supporting strategy and employee engagement sparked during my stint businesses regardless of size,” Katy emphasizes. BT's at GSK's Organisation Development Consultancy,” she impact isn't confined to the UK— it is global, they span recalls. 180 countries, enabling digital transformations with managed network, security and cloud solutions. “We Katy's expertise bloomed in pharmaceuticals and simplify transitions from the old to the new, driving the healthcare, where she championed technology integra- digital economy,” Katy adds, embodying the spirit of tion. “I crafted leadership frameworks and championed innovation. digitization,” she states. Joining BT's Contract and Commercial Management team, Katy orchestrated In Katy's words, BT stands as a powerhouse, investing network transformations and inspired teams amidst in futures, simplifying complexities and fostering digital change. evolution. Their dedication to secure connectivity underscores a commitment to leadership, ensuring businesses flourish in an interconnected world. 28 29 www.ciolook.com |July 2024 | www.ciolook.com | July 2024 |

Planting Seeds of Change development of various skills, technical or not. “In today's landscape, IT and digital skills are paramount for all Katy exemplifies the core values guiding the company. businesses,” Katy advocates, stressing the urgency to “Personal, simple, brilliant - these words shape our actions,” make technology mainstream. she emphasizes. For Katy, these values are the essence of her leadership. “Every interaction, every decision is Drawing from her expertise in organizational develop- rooted in transparency,” she shares. Open and honest ment, Katy focuses on two crucial aspects—integrating conversations form the bedrock of her relationships technology into the core of businesses and with customers and colleagues. demystifying it. “We need to make tech not just accessible, but thrilling,” she states passionately. Her mission Fairness is her guiding star. “Equity is not negotiable,” she extends beyond—she aims to bridge the digital gap, states firmly. Creating an environment where everyone, inspiring both newcomers and seasoned professionals. from colleagues to partners, feels respected and valued is her mission. Passion fuels her every endeavor. Katy's perspective illuminates the need for an exciting narrative around technology, engaging the workforce Katy's personal values align seamlessly with BT's ethos, and fostering inspiration. “It's our responsibility to make shaping her leadership journey. “It's not just about what tech enticing,” she enthuses, underlining the collective we do—it's about who we are,” she asserts. effort required. In her vision, technology is the heart- beat of innovation, driving businesses into a vibrant Building Bridges to Tomorrow digital future. Katy likens telecom to a vast highway system for Her commitment lies in making a positive impact information and data. “Imagine data as vehicles traveling through fostering the growth of others. “We're poised to Katy, a key figure in BT’s innovative endeavors, is at the Shattering Norms these interconnected highways,” she explains. Telecom drive transformation,” she believes, emphasizing BT's forefront of their mission to transform possibilities infrastructure forms the complex network of roads, pivotal role in the industry. Katy envisions forging globally. “Our worldwide network and university collabora- Katy echoes the significance of their 2021 Manifesto. ensuring seamless communication across channels like partnerships to catalyze innovation, ultimately con- tions drive our pursuit of cutting-edge solutions,” she “It's not just a plan—it's our commitment to responsible, cables, fiber and wireless. It's the backbone of modern necting more people, devices and services. reveals. With a vast scouting network and strong ties to inclusive and sustainable tech,” she asserts. Rooted in society and business. universities and industries, BT seamlessly integrates their purpose to 'connect for good,' the Manifesto Bequeathing Wisdom international innovations with its expertise, tailoring propels BT toward becoming the world's most trusted But Katy envisions more than infrastructure. “We need solutions for diverse customer needs. connector. “We're not just connecting devices—we're to educate customers on the value of strong communication Katy is a passionate advocate for technology and weaving a fabric of positive impact,” Katy emphasizes, and networks,” she asserts. With AI, robotics and diversity and she believes in the power of people in Katy emphasizes their continuous evolution, always highlighting the Manifesto's measurable goals and its automation on the horizon, a robust network is crucial. shaping our technological future. “It all starts with staying ahead through groundbreaking research in fusion of purpose with commercial vision. Sustainability also takes center stage—Katy sees a people,” she affirms. In the midst of the ‘Fifth Industrial optical fiber, 5G, AI, Quantum Key Distribution, and strong link between it and technology. Revolution,' she emphasizes the need for a diverse more. “We're pioneers, constantly shaping the future,” she Diversity and Inclusion (D&I) stand at the core. “It's not perspective to ensure technology mirrors cultures, states confidently. BT's robust patent portfolio and merely a checkbox—it's the essence of our growth,” Katy In her view, the industry's future lies in nurturing a values and fairness. “Innovation knows no exclusivity—it's unwavering commitment to customer satisfaction states emphatically. BT's commitment is reflected in robust partner ecosystem, where companies leverage for the curious minds,” she states, breaking the myth of ensure they deliver unparalleled services. their bold targets outlined in the Manifesto. “D&I isn't unique skill sets to address evolving challenges. “We are tech belonging to an exclusive club. an option—it's our strength,” she passionately affirms, not just telecom providers—we're enablers of progress,” she In Katy's perspective, BT isn't just connecting—they are underlining the pivotal role diversity plays in BT's expresses. For Katy, technology transcends sectors—it's a univer- breaking barriers and transforming possibilities sustainable future. In Katy's perspective, the Manifesto sal disruptor. “Being part of it means leading the change,” globally. “We're not merely innovating—we're revolutioniz- is a testament to BT's pledge to shape a future where Beyond the Stars she declares, highlighting the pervasive influence of ing how people, businesses and communities connect,” she technology bridges gaps, empowers lives and fosters a technology across all industries. In this rapid innovation passionately asserts. Through her leadership, BT truly inclusive world. Katy acknowledges the unpredictability of her era, Katy advocates for continuous experimentation, continues to redefine the landscape of connectivity and personal and professional journey. “I haven't quite collaboration and adaptability. “We must evolve, fail fast innovation. Building Bridges in the Cloud figured it all out,” she admits. When questioned about and develop to keep up,” she urges, encapsulating the her long-term vision and company goals, she empha- essence of leadership in the dynamic tech landscape. Tech Tides and Triumphs “We are at a pivotal juncture in the world of technology and sizes that it's not just about plans but values and the telecommunications,” says Katy, a guiding light in this allure of the unknown. “Uncertainty sparks creativity,' Katy emphasizes the fusion of technology with business transformative landscape. “Amidst the volatility and Katy asserts. outcomes. “Translating tech into tangible results is key,” complexity, it's not just about new tech—it's about reshap- she insists. With her diverse career, she champions the ing the perception of telecom's value.” 30 31 www.ciolook.com |July 2024 | www.ciolook.com | July 2024 |

Lessons from Tech Leadership CreatingaCulture of Innovation n today’s tech era, innovation isn’t just a buzzword—it’s the lifeblood of successful organizations. As tech leaders, we have I a unique opportunity to shape a culture that fosters creativity, encourages risk-taking and drives breakthroughs. Embrace Diversity Diversity isn’t merely about ticking boxes; it’s about unlocking innovation. When you assemble a team with diverse backgrounds, skills and perspectives, you create a fertile ground for creativity. Engineers collaborate with artists, marketers brainstorm with coders and magic happens. Embrace diversity—it’s your secret sauce for innovation. Encouraging Risk-Taking and Rewarding Innovation Innovation requires a willingness to take calculated risks and challenge the status quo. Tech leaders create a supportive environment where risk-taking is encouraged and failure is viewed as a stepping stone to success. They reward innovative thinking and celebrate both incremental improvements and disruptive breakthroughs. By fostering a culture that recognizes and incentivizes innovation, tech leaders inspire creativity and motivate teams to push boundaries and explore new frontiers. Prioritize Lifelong Learning High-performing tech companies prioritize continuous learning. Encourage your team to attend workshops, pursue certifications and stay informed about industry trends. A curious, well- informed workforce is more likely to generate fresh ideas and adapt to changing environment. Dream Big and Encourage Moonshot Thinking Set audacious goals. Encourage your team to think beyond incremental improvements. Moonshot thinking—aiming for breakthroughs rather than incremental gains—fuels innovation. When your team dreams big, they stretch beyond the ordinary and create extraordinary solutions. 32 33 www.ciolook.com |July 2024 | www.ciolook.com | July 2024 |

Empowering and Trusting Teams Promoting Diversity and Inclusion Innovation thrives in environments where teams feel Diversity and inclusion are not only moral imperatives empowered to take ownership of their ideas and but also catalysts for innovation. Tech leaders initiatives. Tech leaders delegate authority, trust their recognize the importance of diversity in perspectives, team’s expertise and provide them with the autonomy experiences and backgrounds in driving innovative to explore new possibilities. By empowering teams to solutions. They promote inclusivity by fostering a make decisions and take calculated risks, tech leaders culture where all voices are heard and respected. By foster a sense of ownership and accountability that embracing diverse teams, tech leaders enrich creativity, fuels creativity and innovation. This decentralized encourage innovative thinking and develop products approach allows diverse perspectives to flourish, and services that resonate with a broad range of users. driving collaborative problem-solving and Inclusive cultures also attract top talent and foster a breakthrough innovations. sense of belonging, enhancing employee engagement The only way to and retention. Measuring and Iterating Innovation Efforts Become an Active Listener do great work is to To sustain a culture of innovation, tech leaders establish metrics and frameworks to measure the Great ideas often emerge from conversations. Be impact of their innovation initiatives. They track key deliberate in listening to your team. Seek feedback, performance indicators related to innovation outputs, understand pain points and explore aspirations. An love what you do. such as new product launches, patents filed and attentive leader creates an environment where ideas customer satisfaction metrics. Tech leaders analyze are valued and heard. feedback and iterate on their innovation strategies based on data-driven insights, continuously refining Foster a Sense of Belonging their approach to foster sustainable innovation. By adopting a systematic approach to innovation Inclusion matters. When everyone feels valued and part management, tech leaders ensure that their of the team, they contribute wholeheartedly. Celebrate organizations remain agile, responsive and competitive not only successful outcomes but also bold attempts in a rapidly changing marketplace. and creative thinking. A culture of belonging fuels innovation. Leveraging Technology and Digital Transformation To Conclude, Innovation is closely intertwined with technology and digital transformation. Tech leaders harness cutting- Creating a culture of innovation is not an overnight edge technologies such as artificial intelligence, endeavor but a strategic journey that requires machine learning, blockchain and Internet of Things to commitment, vision and leadership. Tech leaders play a fuel innovation within their organizations. They pivotal role in shaping organizational culture, fostering leverage digital platforms and tools to streamline an environment where creativity thrives and processes, enhance collaboration and accelerate time- innovation flourishes. By embracing visionary to-market for new ideas. By embracing digital leadership, cultivating a growth mindset, empowering transformation, tech leaders create agile, data-driven teams, promoting diversity and inclusion and leveraging organizations that are poised to capitalize on emerging technology, tech leaders can create sustainable opportunities and disrupt traditional business models. competitive advantages and drive meaningful impact in the global marketplace. As the pace of technological Flatten Hierarchy and Break Down Silos change accelerates, nurturing a culture of innovation will be essential for organizations to thrive and lead in Traditional hierarchies hinder collaboration. Flatten the the digital age. organizational structure. Encourage cross-functional communication. When ideas flow freely across departments, innovation blossoms. Break down silos—whether physical or mental. 34 www.ciolook.com |July 2024 |

The art of leadership The art of leadership is saying no, not yes. is saying no, not yes. It is very easy to say yes. It is very easy to say yes.

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Top 10 Tech Leaders Revolutionizing Industries, 2024