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The 10 Successful CIOs & CTOs Driving Innovation in 2024

Navigating the intricate web of Information Technology infrastructures, data centers and the art of building and leading IT teams, Sameer Khoory takes center stage as the Information Technology Director at the Ministry of Health and Prevention.<br>

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The 10 Successful CIOs & CTOs Driving Innovation in 2024

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  1. VOL: 07 ISSUE: 06 2024

  2. Leadership is the capacity to translate vision into reality. - Warren Bennis

  3. Strategy is about shaping the future. - Max McKeown

  4. aving a plan is about creating the future. This In our latest edition of CIOLook, we present The 10 Successful CIOs & CTOs Driving Innovation in 2024, important idea captures the core of thinking ahead H and making plans in today's ever-growing world. highlighting the these visionaries who serve an integral part In a world that is always changing and can be confusing, in establishing the path toward resilience and long-term being able to imagine and shape what's to come is what sets viability by directing initiatives to fortify digital defenses, successful companies and leaders apart. leverage data analytics for actionable insights, and promote an innovative culture that propels the organization forward. Being a strategist and leaders in the field, CIOs and CTOs have quietly led the sector of technology, ensuring smooth Have a great read ahead! operations behind the scenes. However, in this era, their roles have transcended mere maintenance. As organizations increasingly rely on technology to drive innovation and gain competitive advantage, CIOs and CTOs have emerged - Alaya Brown as pivotal figures in shaping the future trajectory of their Managing Editor companies. CIOs and CTOs are no longer entirely responsible for IT infrastructure management and technical problem-solving. Today, they are strategic decision-makers who influence business strategies and drive digital transformation programs. CIOs and CTOs, with a distinctive blend of technical expertise and commercial competence, have the vision to see how emerging technologies may be used to meet corporate goals.

  5. CONTENT Alaya Brown DESIGN July, 2024

  6. Featured Person Company Name Brief Bharathi’s exceptional leadership, coupled with her deep Bharathi Masilamani Hyke technical expertise, has enabled the company to develop Chief Technology groundbreaking AI-powered solutions that are www.hyke.ai Officer revolutionizing their industry. Kashif combines his technical prowess with a keen Kashif Dafedar CallisonRTKL understanding of design and architecture to deliver Digital Products Lead www.crtkl.com transformative digital experiences. Matt Diamond Matt’s strategic vision and technical acumen have been McAfee instrumental in positioning the company as a leader in Chief Information www.mcafee.com the cybersecurity landscape. Officer Mikael with his deep technical expertise, has enabled him Codesta Mikael Salmela to build a thriving business that is at the forefront of the Founder www.codesta.io industry. Murari Murari’s technical expertise and strategic vision have been Kalyanaramani UOB instrumental in protecting the bank's digital infrastructure and Chief Information www.uobgroup.com ensuring the security of its customers' sensitive information. Security Officer Nathaniel’s expertise and strategic approach to cybersecurity Nathaniel Callens Grab Chief Information have been instrumental in protecting the company's digital www.grab.com Security Officer assets and ensuring the trust of its customers. Nehal leverages her deep technical expertise and J4RVIS Nehal Jain strategic mindset to help clients navigate the ever- Principal Consultant www.j4rvis.com evolving digital landscape. Ram’s exceptional leadership, coupled with his deep Ram Manukonda Cornerstone Building Brands understanding of technology, has enabled the company to Chief Information enhance its operational efficiency and deliver innovative www.cornerstone-bb.com Officer solutions to its customers. Sameer Khoory Ministry of Health and Sameer’s expertise and strategic vision have been instrumental Director Of Information Prevention - UAE in enhancing the efficiency and effectiveness of the Ministry of Health and Prevention in the UAE. Technology www.mohap.gov.ae Yomeen’s passion for user-centric design and her technical Yomeen Kaazi HMC Architects prowess have made her a driving force in the company's digital Digital Solutions www.hmcarchitects.com transformation initiatives.

  7. Contents. Cover Story 08. Active Participation and Continuous Learning: Sameer Khoory’s Strategic Approach to Project Success

  8. Contents. F E A T U R I N G Kashif Dafedar 16. Epitome of Sheer Determination Nehal Jain Creating a Better Tomorrow by Empowering Business 24. Through Scalable Technology A R T I C L E S A Step-by-Step Guide to Building Intelligent Digital Workforces 20. 15 Challenges CTOs Will Soon Face (And How to Get Ready) 28.

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  11. avigating the intricate web of Information In the ever-present realm of security infrastructures, Sameer Technology infrastructures, data centers and the art has also championed initiatives fortifying the Ministry’s N of building and leading IT teams, Sameer Khoory digital fortress, ensuring a robust defense against evolving takes center stage as the Information Technology Director cyber threats. at the Ministry of Health and Prevention. His expertise spans various domains including system infrastructures, A Decade of Dedication ERP applications, business analysis, IP telephony infrastructures, E-services, and security infrastructures. Being a seasoned professional in healthcare technology projects, Sameer embarked on his journey in 2013 by Managing the IT initiatives, Sameer is driving contributing significantly to the sector’s evolution. His transformative projects that extend beyond conventional initial foray was with the Dubai Center Ambulance focusing on enhancing services and optimizing ambulance boundaries. From spearheading data center projects to architecting robust IT departments, Sameer’s role is marked operations. By 2015, Sameer managed the role of IT Group by a strategic vision that seamlessly aligns with the Director at Dubai Healthcare City, overseeing seven critical IT departments including MBRU, Hamdan college, DHCC, Ministry’s objectives. In the domain of E-services, Sameer’s impact is evident in facilitating a technological DHCA, DHCR, Al Jalila Foundation and Al Jalila hospital. bridge between healthcare and the end-users. For two impactful years until 2017, he adeptly managed these entities fostering technological advancements. Known for his prowess in building and leading IT teams, Sameer has cultivated an environment where innovation In 2019, Sameer brought his wealth of experience to the Ministry of Health and Prevention (MOHAP), where he thrives and challenges are met with strategic solutions. As the linchpin in IP telephony infrastructures, his initiatives continues to make strides in healthcare technology. Notably, have not only streamlined communication but have also laid even after officially retiring in 2010, Sameer remains an active freelance consultant for key entities such as Dubai the foundation for a resilient and efficient network. 10 July, 2024 www.ciolook.com

  12. Healthcare City, Al Jalila Foundation and other health entities showcasing his enduring commitment to the field. Building Cohesive Teams With his insightful approach to team building, Sameer emphasizes, “To ensure the success and cohesion of the team, my approach is to build IT department technology.” His strategy revolves around nurturing the individuals within the team by fostering a collaborative environment where everyone works seamlessly together. In Sameer’s words, “I always build the people who work with me and we all work as a team.” This philosophy underscores the significance of a united and harmonious work culture. Upon joining MOHAP in 2019, Sameer’s leadership journey included pivotal steps. “My initial steps included Transformative Connectivity Through SDWAN Project establishing data centers and infrastructure,” he explains. Concurrently, he spearheaded the development of At the Ministry of Health, the SDWAN project emerged as applications and initiated the formation of new teams a transformative solution to a major connectivity challenge dedicated to applications, integrations and business across 120 hospitals and clinics. The traditional methods analysis. Sameer’s commitment to both technological were replaced with Secure SD-WAN, resulting in a infrastructure and the people behind it underscores his remarkable 60% cost reduction on telecon billing and holistic approach to achieving success in healthcare improved security of 70 %. This innovative approach not technology at MOHAP. only enhanced connectivity but also proved highly scalable during the COVID-19 pandemic in 2020. Maximizing Efficiency Secure SD-WAN, featuring advanced capabilities like Sameer reflects on the streamlined efficiency that occurred NGFW, routing and ZTNA application gateway functions in 2013, stating, “Within three entities, the Dubai facilitated a seamless transition to SASE and SD-Branch. Ambulance utilized ERP, resulting in no need for our own The project not only simplified network and security development efforts.” Sameer’s expertise extends to the operations but also enabled a Zero Trust Architecture. With Ministry of Health where a centralized Finance ERP was in features such as application resilience, integrated advanced use. Here, Sameer notes, “While there, we engaged in security and scalable, high performance, the SDWAN development and implementation,” showcasing his hands- project showcased operational efficiencies ensuring the on involvement in optimizing technological resources. highest level of application availability and performance. Similarly, at Dubai Healthcare City, Sameer navigated the The unified solution encompassed a secure SD-Branch with landscape of technology solutions, sharing that ERP was the support for a hybrid workforce, multi-cloud employed at that time. Despite its basic functionality for the connectivity, optimized app performance, and automation seven entities, Sameer emphasizes that it was a hyper of design, deployment and operations. module from the company’s implementation eliminating the necessity to hire ERP specialists. Sameer’s pragmatic Setting Benchmarks with Dubai Healthcare City approach to leveraging existing technology highlights his ability to maximize efficiency and minimize the need for Dubai Healthcare City witnessed a highly successful extensive development efforts in the healthcare technology venture in the domain of administrative licensing projects. sector. This notable project focused on streamlining and administering licensing processes within the healthcare sector. 11 July, 2024 www.ciolook.com

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  14. Aimed at enhancing efficiency and effectiveness, the project played a crucial role in simplifying administrative tasks In a bid to enhance communication within the medical staff, related to licensing. Sameer adds, “Furthermore, we improved communication by integrating a third-party solution on top of IPT devices, Its success was marked by the notable impact it had on the leveraging the excellent performance of Wi-Fi.” This overall management of licensing procedures, solidifying its forward-thinking initiative not only improved internal position as one of the most successful ventures in this communication but also marked a pioneering achievement domain. Through meticulous planning and implementation, in the region for healthcare technology. the project not only met but exceeded expectations, showcasing Dubai Healthcare City’s commitment to Innovation in Action excellence in healthcare administration and setting a benchmark for similar projects in the industry. At the forefront of healthcare IT strategies, Sameer highlights key initiatives shaping MOHAP’s technological Clear Vision, Solid Foundation landscape, stating, “There are several IT strategies adopted to align our goals related to healthcare.” Here are some In emphasizing the crucial role of a well-defined business notable examples: approach, Sameer asserts that the success of any entity relies on the business. At MOHAP, Sameer leads by Ÿ Telemedicine: Sameer underscores the significance, example, stating, “In MOHAP, we have established a solid saying, “Telemedicine helps deliver care to patients business framework.” This framework serves as the remotely, especially useful in a pandemic.” This strategy foundation for a clear vision in projects, allowing for the not only addresses current challenges but also has the effective delivery of E-services for licensing and all potential to reduce healthcare costs and improve patient healthcare services provided through the platform. Sameer’s outcomes. commitment to a robust business strategy underscores the Ÿ Digital Transformation: Sameer emphasizes that importance of a structured approach for achieving success Digital transformation helps MOHAP keep up with in healthcare services at MOHAP. emerging customer demands. This approach not only aligns with UAE business strategy but also significantly Connecting Care enhances the customer experience making all services easily accessible in just three steps. Sameer shares a milestone in telecommunications happened Ÿ Mobile Applications: Sameer highlights the MOHAP in 2020, stating, “Concerning IP Telephony Infrastructures, Application project, aligning with UAE business we standardized our entire IP telephony system.” Sameer’s strategy with the aim to develop numerous services into strategic approach continued with the implementation of proactive smart electronic services. virtual telephony systems for efficient communication among department heads. By adopting these strategies, MOHAP not only improves patient outcomes and reduces healthcare costs but also elevates the overall quality of care showcasing a commitment to cutting-edge, patient-centric healthcare technology. Strategic Insights Sameer emphasizes the pivotal role of clarity in business teams for IT specialists. First thing the business should be clear for the IT business specialists. In his approach, he highlights the importance of IT business analysts in serving end users and generating implementable ideas, noting, “My way always is to hire expert BAs or to empower and train the existing BAs.” 13 July, 2024 www.ciolook.com

  15. Sameer’s strategic focus lies in bridging the gap between Adapting to Change the development and business aspects of projects. He acknowledges that this gap is common and affects the Sameer asserts that the most advanced form of healthcare is projects negatively in a significant way if not handled the Telemedicine approach. In 2020, responding to the properly. By prioritizing expertise in business analysis and challenges of COVID-19, Sameer led the development of ensuring seamless collaboration between IT and business, the E-clinic, stating, “Our initial development was the E- Sameer’s approach not only addresses challenges but also clinic, effectively serving patients and significantly optimizes the overall efficiency and success of healthcare IT improving healthcare accessibility.” This Telemedicine projects. initiative not only demonstrates adaptability but also underscores Sameer’s commitment to enhancing healthcare Hands-On Engagement services for broader accessibility and improved patient care and free medication delivery to the home. Sameer emphasizes that the initial step involves active participation in project implementation. This requires their Career Wisdom involvement, especially when dealing with services. Furthermore, Sameer highlights the significance of Sameer offers valuable advice, stating, “I advise always the continuous learning. The second thing is attending relevant IT professionals to enhance themselves and avoid staying in one location.” Reflecting on his own journey, Sameer shares, “Since 1989, I worked in more than 15 different locations and entities to gain more experience and enhance the entities as well.” He believes this proactive approach not only refreshes one’s skills but also increases the chances of receiving better job offers, emphasizing the importance of continuous growth and adaptability in the dynamic field of IT. I worked in different kind of services, from government administration, education, military, informant, charity, health and security. conferences to share knowledge and acquire new skills. This approach underscores Sameer’s commitment to hands- on engagement in projects and staying updated with industry advancements through collaborative learning opportunities. Staying Ahead Sameer’s commitment to staying at the forefront of industry trends is evident, as he notes, “I stay current with industry advancements by actively participating in various conferences.” Sameer’s strategic technology choices and continuous learning contribute to the efficiency and innovation of healthcare services. 14 July, 2024 www.ciolook.com

  16. them with ethical excellence., , , , The true test of compliance is not just meeting regulatory requirements but exceeding

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  18. The 10 Successful CIOs & CTOs Driving Innovation in 2024 stand out as a leading organization in the modern rior to working as a digital technology specialist, Kashif Dafedar saw the opportunity to work on architecture sector? P many planning and architectural projects. His CRTKL is a global architecture, planning, and design exposure to the diverse collection of project types was critical in his current understanding of design and practice that began over seven decades ago and has evolved technological interventions in the AEC industry. into a cultural agency to advance positive outcomes in our communities. Our team addresses the imperatives of While he has always been adept at digital technologies and resiliency, well-being, and technology and their influence would easily understand concepts like BIM, visual scripting on the built environment through a human-centric design approach. and programming, this affinity towards digital, coupled with my experience on complex design projects, pushed him towards a career in design technology. Ours is a multicultural, multi-generational team situated across 22 offices worldwide. It combines diverse skills that One of the key factors in his reaching the horizon of advance project outcomes and improves their social and success today is the guidance and support of the CRTKL environmental impact. As curious thinkers and change makers, we face the challenges of this world and are ready leadership. While most design managers encourage digital tinkering, few understand how to translate prototypical to ask the questions that hold others back. ideas into viable design delivery. Development initiatives across the globe captivate our He goes beyond that at the firm and has always been imaginations – we know what is possible and seek to build fortunate to work with enthusiastic mentors about digital a more equitable future for our people and planet. integration; here, he is encouraged to innovate and push the boundaries of conventional design practices. The journey here has been quite exhilarating, especially because these are relatively new sets of responsibilities within the AEC industry, and the frontier for digital innovation is extremely complex. The learning never stops, as opportunities to learn from one's own failures are balanced with occasional epiphanies and successes that make it all worthwhile. In this interview with CIOLook, Kashif shares valuable facts highlighting his professional tenure in the niche. Tell us something more about your company and its mission and vision. What qualities and aspects make it 17 July, 2024 www.ciolook.com

  19. We embrace digital transformation and all it can do to Describe in detail the values and the work culture that enhance our design. With strong in-house capabilities and drives your organization. pioneering research and development programs, we harness its power with incredible speed and efficiency to offer the CRTKL is a global architecture, planning, and design best solutions to our clients' complex challenges. practice that began over seven decades ago and has evolved into a cultural agency to advance positive outcomes in our Enlighten us on how you have been transforming the communities. Our team addresses the imperatives of modern architecture industry through your significant resiliency, well-being, and technology and their influence on the built environment through a human-centric design expertise in emerging technologies. approach. Data has become the most valuable commodity in the Ours is a multicultural, multi-generational team situated world. It is no different in the AEC industry, with a huge amount of data generated throughout the lifecycle of the across 22 offices worldwide. It brings together diverse skills project. Unfortunately, conventional design processes are that advance project outcomes and improve their social and environmental impact. As curious thinkers and change not built to leverage this data effectively. Architectural design processes are very classical – while we use makers, we face the challenges of this world and are ready computers, the overall process is still very analog. to ask the questions that hold others back. With access to ML and AI tools, it has become possible to Development initiatives in the Middle East, Europe and analyze every growing dataset, train custom ML models, across the globe captivate our collective imaginations – we know what is possible and seek to build a more equitable and generate innovative tools based on AI predictions. CRTKL is researching on tools that learn from our legacy future for our people and our planet. projects and help guide us into the future. The use of AI is We embrace digital transformation and all it can do to relatively new, and the ethical and liability concerns of using AI are just surfacing. We want to ensure we do not enhance our design. With strong in-house capabilities and jeopardize our clients and users over premature innovation. pioneering research and development programs, we harness its power with incredible speed and efficiency to offer the Hence many of our AI efforts are still in research, and only when we are completely confident that it does not cause any best solutions to our clients' complex challenges. problems with our vested partners do we integrate it on projects. Where many in the industry still rely on conventional delivery formats like CADs, PDFs, and in a few instances, BIM models, at CRTKL, we are conscious of the benefits of integrating design data into our projects. Apart from the building data that can be found in our BIM, we also provide custom tools that help understand contextual, climatic and post-occupancy usage data. We are fortunate to work with clients who understand the importance of this insight and the value to be gained by it throughout the entire lifecycle of their projects. This is perhaps the best time to invest in integrated practices. The plethora of tools available in the market at the moment has the potential to transform the AEC industry for the better, and it is up to us to seize the opportunity. I am proud to be part of the team leading that effort at CRTKL. 18 July, 2024 www.ciolook.com

  20. What, according to you, could be the next significant Where do you envision yourself to be in the long run, change in your sector? How is your company preparing and what are your future goals for CallisonRTKL? to be a part of that change? CRTKL's vision fully commits to sustainability and In short, with the use of AI tools for design, we understand establishes a digital-first culture where technology and data that this technology has a very high disruptive potential. empower our people, and research-based insights enrich our internal processes and client-facing solutions. I am very I am happy to share that CRTKL has been working with ML fortunate to be working alongside individuals who align and AI technologies for the past 2 years. Since tools like with these values and are committed to improving the Pix2Pix were created, we identified and researched the best profession and how we live, work and play with the help of use for these tools for design, analysis, and documentation. technology. The digital transformation initiatives at CRTKL If something seemed difficult to achieve in-house, we empower us with the tools and knowledge needed to deliver sought partnership opportunities with firms that use AI on this and instill in us a desire to do and build better. technology to improve design and delivery. I see CRTKL as a cultural agency that can provide Design professions have always been a little difficult to specialized design solutions that prioritize health and well- disrupt; the visual nature of the profession prevented it from being without compromising quality, sustainability, cost, or time. There is still much to be done to reach the goals and being challenged in the past, and with development in computer vision, ML and AI, disruption in the design ambitions we've laid out here, and I see myself as an industry is inevitable. We can start to see this with the integral part of this process and the ongoing integration of digital technology in design. launch of AI tools like Stable Diffuse and ChatGPT. Basic chat prompts are enough for the computer to create mesmerizing and visually stunning conceptual ideas. What would be your advice to budding entrepreneurs who aspire to venture into the architecture industry? However, not all are great; many aspects of AI-driven workflows have not yet been vetted. The design technology Good architecture and design are exceptionally important to the health and well-being of our planet. The requirements team at CRTKL do not shy away from being critical about using AI technology; it's like playing the devil's advocate. for conscious and responsible designs are extremely dire. There are still many questions about the ethical use of this Any aspiring to work within the design sector should take seriously the responsibility we have to correct and technology and its legal implications. We will implement it on live projects only when we are sure not to cause transform the built environment into a vehicle for positive unforeseen complications for our clients. environmental and societal change. Technology and digital innovation will be key to this, so upskill in these areas if We have dedicated teams and allocated resources to explore you want to effect change and future-proof your position in and implement other technologies like mixed reality in the sector. In short, don't wait. visualization, digital twins in data integration, and generative problem solving. The widespread implementation of these concepts will lead to big changes in all facets of the architecture industry. By themselves, these concepts are already improving other businesses and have profitable benefits in AEC as well. Where the bigger change will come is when you merge these together, and that is exactly what we are working towards at CRTKL. Along with our research into these ideas, we are constantly looking for opportunities to test and integrate these technologies to form hybrid tools that improve our overall design, process, and delivery while generating increased value for our clients. 19 July, 2024 www.ciolook.com

  21. A Step-by-Step Guide to Building Intelligent Digital Workforces o keep up with the competitive workflows, handle unstructured data, market, businesses are and adapt to changing business T constantly seeking ways to requirements in real-time. optimize their operations, improve efficiency, and stay ahead of the The key components of competition. One strategy that has hyperautomation include: gained significant traction in recent years is hyperautomation. • Robotic Process Automation Hyperautomation represents the next (RPA): RPA involves the use of evolution of automation, leveraging software robots, or "bots," to advanced technologies like artificial automate repetitive tasks intelligence (AI), machine learning traditionally performed by (ML), robotic process automation humans. These bots can mimic (RPA), and other intelligent automation human actions, interact with tools to streamline processes and multiple systems, and execute enhance productivity across the tasks with speed and accuracy. organization. • Artificial Intelligence (AI): AI In this article, we'll explore the power technologies such as natural of hyperautomation and provide a step- language processing (NLP), by-step guide to help businesses build machine learning, and computer intelligent digital workforces. vision enable systems to understand, interpret, and learn Understanding Hyperautomation from data. AI-powered algorithms can analyze vast amounts of Hyperautomation is not just about information, make predictions, and automating repetitive tasks; it's about automate decision-making orchestrating end-to-end processes, processes. integrating systems, and leveraging data-driven insights to drive intelligent • Machine Learning (ML): ML decision-making. By combining RPA algorithms allow systems to with AI and ML capabilities, improve performance over time by organizations can automate complex learning from data patterns and 20 July, 2024 www.ciolook.com

  22. The Power of Hyperautoma?on! • feedback. ML models can recognize patterns, detect anomalies, and optimize processes without explicit programming. • Process Mining: Process mining involves analyzing event logs and transaction data to visualize, monitor, and optimize business processes. By identifying inefficiencies and bottlenecks, organizations can streamline workflows and improve operational performance. Building an Intelligent Digital Workforce: A Step-by-Step Guide Now let's delve into the step-by-step process of building an intelligent digital workforce through hyperautomation: Step 1: Identify Opportunities Begin by identifying the processes and tasks within your organization that are ripe for automation. Look for repetitive, rule-based activities that consume significant time and resources. Conduct process assessments and engage stakeholders to prioritize automation opportunities based on impact and feasibility. Step 2: Design Workflows Once you've identified automation opportunities, map out the end-to-end workflows and processes. Define the inputs, outputs, decision points, and integration points involved in each process. Collaborate with cross- functional teams to design efficient and scalable workflows that align with business objectives. Step 3: Select Automation Tools Evaluate and select the appropriate automation tools based on the requirements of each process. Choose RPA platforms that support AI and ML capabilities, as well as integration with existing systems and technologies. Consider factors such as ease of use, 21 July, 2024 www.ciolook.com

  23. be vigilant in mitigating bias How to Get Ready: Encourage How to Get Ready: Develop a clear throughout the AI development experimentation by establishing communication strategy to explain the lifecycle. innovation labs or sandbox benefits of AI and address employee environments for testing new AI concerns. How to Get Ready: Employ diverse concepts. Celebrate failures as learning teams to develop and test AI models. opportunities and provide 14. The Black Box Problem: While XAI (Explainable AI) helps, some Utilize fairness metrics to identify and psychological safety for teams to address potential biases in training data explore new ideas. complex AI models can still be opaque in their decision-making processes. sets. 10. Infrastructure Considerations: This lack of transparency can be 6. Security Threats: AI systems can be Running AI models can require problematic, especially in high-stakes vulnerable to hacking and significant computing power. CTOs applications. manipulation. Robust security must ensure their IT infrastructure can protocols are essential to protect handle the demands of AI workloads. How to Get Ready: Explore alternative sensitive data and prevent malicious AI models that prioritize interpretability alongside accuracy. actors from exploiting vulnerabilities. How to Get Ready: Evaluate cloud- based solutions offering scalable and Encourage the development of cost-effective computing resources for standards for explainability in AI to How to Get Ready: Conduct thorough security audits of AI systems to AI processing. Modernize on-premise ensure a baseline level of transparency identify and address potential infrastructure to handle the increased across the industry. vulnerabilities. Implement data processing needs. encryption and access controls to 15. The Cost Factor: Developing and safeguard sensitive information. 11. The Human Factor: AI won't deploying AI solutions can be replace human workers entirely, but it expensive. CTOs need to carefully evaluate the cost-benefit analysis 7. Evolving Regulatory Landscape: will transform the way we work. Regulations governing AI are still Reskilling and upskilling the before embarking on AI projects. workforce is crucial to ensure a smooth under development. Staying informed about regulatory changes and ensuring transition. How to Get Ready: Start small and compliance is crucial. scale strategically. Focus on high- How to Get Ready: Develop training impact use cases with a clear ROI to How to Get Ready: Collaborate with programs to equip employees with the demonstrate the value of AI and secure legal teams to monitor evolving skills needed to collaborate effectively funding for future initiatives. Explore regulations and adapt AI practices with AI systems. Foster a culture of cost-effective solutions such as cloud- based AI platforms or open-source AI accordingly. Advocate for clear and human-AI collaboration, leveraging the responsible AI development policies. strengths of both. tools. 8. Managing Expectations: AI is a 12. Responsible AI Development: By proactively addressing these powerful tool, but it's not a silver Ethical considerations surrounding AI challenges, CTOs can pave the way for bullet. CTOs must manage development and deployment are successful AI adoption within their expectations and communicate that AI paramount. organizations. AI holds immense adoption is a journey, not a one-time potential to revolutionize various fix. How to Get Ready: Establish an AI industries, and CTOs who are prepared ethics framework that outlines will be best positioned to leverage its How to Get Ready: Clearly define principles for responsible development power and unlock its transformative success metrics for AI initiatives and and use of AI. Prioritize transparency, potential. communicate realistic timelines for fairness, accountability, and human implementation and ROI (Return on well-being in all AI initiatives. - Alaya Brown Investment). 13. Communication and Change 9. Fostering a Culture of Innovation: A Management: Successful AI adoption successful AI strategy requires a requires effective communication and culture that embraces experimentation buy-in from all stakeholders. and calculated risk-taking. 22 July, 2024 www.ciolook.com

  24. Leadership is not about being in charge, Its about taking care of those in your charge. - Simon Sinek

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  26. The 10 Successful CIOs & CTOs Driving Innovation in 2024 nformation Technology & Services is rapidly evolving Can you tell our audience about your experience and the solutions require a deep understanding of the working with Salesforce and MuleSoft solutions, and how it has evolved over the years? I latest trends and technologies. Salesforce integration solutions are crucial for businesses that use Salesforce as their CRM tool. It is challenging in numerous ways I have been working with the integration domain for the last including lack of strategy, insufficient training, and more 10 years. During such time, I have worked with various but businesses offering solutions for successful integration integration tools like TIBCO, Apigee, etc. I started my include monitoring, training and automation to journey with MuleSoft with a view to learning overall revolutionize system integration streamlining workflows delivery capabilities like application development and and improving productivity. platform upliftment from legacy solutions. J4RVIS stands as a leading system integrator, specializing MuleSoft has provided experience as a whole which in Salesforce and Mulesoft solutions. Nehal Jain, provides end-to-end solutions without having to hire people from different backgrounds for various stages of the project. Principal Consultant at J4RVIS implements his expertise in empowering ambitious organizations to achieve greater It provides customers with capabilities across different business value through scalable technology. With a track stages like design, development, testing and deployment. record of success, J4RVIS has been recognized as the APAC Salesforce Partner of the Year in 2022, showcasing It also provides capabilities to deploy applications on on- its commitment to excellence. As a trusted partner, J4RVIS premise as well as cloud-based platforms like AWS, Azure or GCP. is dedicated to serving as an extension of their client's businesses, guiding them towards a better tomorrow. How do you help organizations achieve greater business value through scalable technology solutions? What are From strategic planning to seamless implementation, Nehal utilizes cutting-edge technology solutions that cater to the some of the key factors you consider when designing specific needs of its clients. From strategic planning to and implementing these solutions? seamless implementation, he helps in enabling individuals and organizations to make confident technology decisions. Using MuleSoft and adopting the path of API-led Driven by a passion for advancing science and improving connectivity, has helped to completely transform the way organizations used to look at the IT landscape. lives, Nehal has become an influential figure in the IT sector. His dedication to pushing the boundaries has garnered attention and admiration from industry peers, API-led connectivity has enabled organizations to build integration architectures based on reusable APIs. By cementing his reputation as a trailblazer in the field. building APIs that are tailored to specific business needs, We at CIOLook interviewed Nehal on his approach to companies can easily connect applications, data sources and devices. With MuleSoft's iPaaS, businesses can design, working in the Salesforce and MuleSoft solutions. Let's delve into the insights of the interview! build and manage APIs using a visual interface, making it easier for developers to create and manage integrations. 25 July, 2024 www.ciolook.com

  27. This approach streamlines the process and enables valuable to the business and has the potential to make businesses to quickly adapt to changing market projects even easier to deliver. environments. It also increases productivity by encouraging reuse across the organization, the time that can be dedicated What are some of the most common challenges you to delivering other high-value projects for the organization. encounter when working with organizations to implement Salesforce and MuleSoft solutions and how Containerization has enabled us to deploy and manage do you address these challenges? integrations across different environments. It has become easier for us to reduce deployment time and move them When implementing MuleSoft, one of the main challenges between environments. is the cost of licenses, which may not be immediately apparent during the project's early stages. This expense can How do you approach project management and delivery accumulate rapidly and pose a hurdle. To overcome this and what steps do you take to ensure that projects are challenge, there are several approaches to consider. Firstly, completed on time and within budget? it's advisable to select the MuleSoft modules that are most relevant to your project and avoid investing in licenses for The project management is focused on the application unnecessary features or functionalities. network that created reusable assets that can be managed and governed by IT and used by anyone else in the Exploring alternative license models like subscription- organization. based pricing can also help distribute the project cost over time, making it more manageable. It's crucial to carefully All these reusable assets break down data silos, create assess the platform strategy, considering the long-term highly consumable services that can be easily used by the vision and cost variations between cloud-based and on- rest of the business, and provide layered governance and premise setups. Additionally, ensuring data reliability and security. This not only helps in project delivery to be faster preventing message loss in end-to-end flows is vital for by removing the need to constantly redo the same work, but enhancing customer experience. Therefore, appropriate by creating a discipline of creating reusable assets every solutions should be incorporated into enterprise time something new is built, the network becomes more architectures. 26 July, 2024 www.ciolook.com

  28. How do you work with organizations to identify and interaction and stakeholder satisfaction. To make this vision prioritize their technology needs and what role does possible, we integrated information from nearly 200 data analysis play in this process? university applications using MuleSoft's Anypoint Platform, which was chosen for its agility, cost-effectiveness and Customer success and satisfaction are fundamental values power. of our consultancy firm. As part of our approach, we focus on managing IT project portfolios within organizations. The initial phase focused on integrating essential systems This allows IT staff to easily identify projects that align for everyday student requirements and after its successful with the strategic plan and possess the necessary resources. implementation, DeakinSync gained popularity among The process typically begins by reviewing the students, providing them with a seamless digital organization's strategic plan and goals. Understanding the environment for various tasks. The project will continue top-level priorities helps inform decision-making, involving integrating systems to deliver personalized experiences for senior staff and department heads. To gain clarity, we seek university staff, alumni, prospective students and answers to key questions, such as how existing technology community members, ultimately contributing to the university's high graduate employment rate. aids or hinders goal achievement and whether there are options to enhance processes with technology. How do you approach team building and professional development within your organization and what Once the IT pipeline is established, resources can be strategies have been most effective in developing a high- allocated to specific projects. Collaboration with executives performing team? and a cross-departmental team is crucial for prioritizing pain points and projects, considering categories like critical, To achieve business success, assembling a team comprising high, moderate, low and wish. Critical issues, causing diligent, intelligent and enthusiastic individuals is essential. significant disruption, receive top priority. High-priority These team members will contribute to the growth of your items, although not as urgent, are also addressed. Infrastructure concerns are given priority before focusing enterprise. Regardless of your product or service, your on functional aspects. Occasionally, including "quick wins" organization is ultimately comprised of people who collaborate in small and large groups to accomplish tasks. in the initial projects creates goodwill and demonstrates the effectiveness of the prioritization process. A remarkable team fosters an exceptional company culture. Here are several key considerations when forming a team of highly motivated individuals: Throughout the process, maintaining engagement and providing updates to staff regarding the project portfolio's progress, including both small and significant successes, is Ÿ Defining the objectives and set of skills Ÿ Clearly define objectives and required skill sets. essential for sustained involvement and investment. Ÿ Determine appropriate team roles. Can you share a recent success story or case study Ÿ Establish a team strategy. Ÿ Foster individual growth and development. where your team helped an organization achieve significant business value through Salesforce and Ÿ Establish a set of guidelines or rules. MuleSoft solutions? Ÿ Recognize and leverage each individual's strengths. Ÿ Actively participate as a team member. We recently solved a problem for a leading Australian Ÿ Monitor and assess performance. university by creating a digital solution to cater to today's Ÿ Schedule regular team meetings. technology-savvy students. Our strategy involved developing DeakinSync, a personalized portal that grants Effective communication, support and the ability to both access to university resources tailored to each individual's provide and receive support are vital for building trust needs. The platform aims to establish an ecosystem that within the team. These interpersonal skills enable you to offers students and stakeholders all the necessary tools for cultivate alliances and bring out the best in your team. interaction throughout their academic journey and beyond. Embracing diverse backgrounds, opinions and attitudes By adapting to specific needs and contexts such as location contributes to a variety of perspectives, ultimately strengthening the team as a whole. and life situation, the platform enhances personal 27 July, 2024 www.ciolook.com

  29. 28 July, 2024 www.ciolook.com

  30. 5 Challenges CTOs Will Soon Face (And How to Get Ready) he responsibilities and duties How to Get Ready: Develop a data of a Chief Technology Officer governance strategy to centralize and T (CTO) are always changing. standardize data collection and storage. CTOs are responsible for managing a Utilize data integration tools to bridge complicated environment, seeing the gap between siloed systems. trends, and making sure their companies are prepared for the future 3. Talent Acquisition and as technology advances at an Development: The demand for skilled accelerated rate. One field with AI professionals far outstrips supply. enormous promise and formidable Attracting and retaining top talent is obstacles is artificial intelligence (AI). crucial for successful AI implementation. Here, we explore 15 key challenges CTOs will face shortly regarding AI How to Get Ready: Partner with adoption and how to prepare for them: universities and research institutions to establish training programs. Upskill 1. Identifying the Right Use Cases: Not existing employees through boot all problems require AI solutions. camps and internal training initiatives CTOs must be discerning when focused on AI concepts and tools. evaluating potential AI applications. Focusing on tasks that are repetitive, 4. Explainability and Transparency: data-driven, or require complex pattern Understanding how AI systems arrive recognition will yield the most at decisions is critical for building trust significant benefits. and ensuring compliance with regulations. How to Get Ready: Invest in data analysis to identify areas where human How to Get Ready: Invest in AI performance can be augmented or solutions with explainable AI (XAI) replaced by AI. capabilities, allowing you to understand the reasoning behind 2. Data Silos and Integration Issues: algorithmic outputs. Many organizations struggle with data scattered across disparate systems. AI 5. Algorithmic Bias: AI systems trained algorithms require clean, integrated on biased data can perpetuate data sets to function effectively. discriminatory practices. CTOs must 29 July, 2024 www.ciolook.com

  31. be vigilant in mitigating bias How to Get Ready: Encourage How to Get Ready: Develop a clear throughout the AI development experimentation by establishing communication strategy to explain the lifecycle. innovation labs or sandbox benefits of AI and address employee environments for testing new AI concerns. How to Get Ready: Employ diverse concepts. Celebrate failures as learning teams to develop and test AI models. opportunities and provide 14. The Black Box Problem: While XAI (Explainable AI) helps, some Utilize fairness metrics to identify and psychological safety for teams to address potential biases in training data explore new ideas. complex AI models can still be opaque in their decision-making processes. sets. 10. Infrastructure Considerations: This lack of transparency can be 6. Security Threats: AI systems can be Running AI models can require problematic, especially in high-stakes vulnerable to hacking and significant computing power. CTOs applications. manipulation. Robust security must ensure their IT infrastructure can protocols are essential to protect handle the demands of AI workloads. How to Get Ready: Explore alternative sensitive data and prevent malicious AI models that prioritize interpretability alongside accuracy. actors from exploiting vulnerabilities. How to Get Ready: Evaluate cloud- based solutions offering scalable and Encourage the development of cost-effective computing resources for standards for explainability in AI to How to Get Ready: Conduct thorough security audits of AI systems to AI processing. Modernize on-premise ensure a baseline level of transparency identify and address potential infrastructure to handle the increased across the industry. vulnerabilities. Implement data processing needs. encryption and access controls to 15. The Cost Factor: Developing and safeguard sensitive information. 11. The Human Factor: AI won't deploying AI solutions can be replace human workers entirely, but it expensive. CTOs need to carefully evaluate the cost-benefit analysis 7. Evolving Regulatory Landscape: will transform the way we work. Regulations governing AI are still Reskilling and upskilling the before embarking on AI projects. workforce is crucial to ensure a smooth under development. Staying informed about regulatory changes and ensuring transition. How to Get Ready: Start small and compliance is crucial. scale strategically. Focus on high- How to Get Ready: Develop training impact use cases with a clear ROI to How to Get Ready: Collaborate with programs to equip employees with the demonstrate the value of AI and secure legal teams to monitor evolving skills needed to collaborate effectively funding for future initiatives. Explore regulations and adapt AI practices with AI systems. Foster a culture of cost-effective solutions such as cloud- based AI platforms or open-source AI accordingly. Advocate for clear and human-AI collaboration, leveraging the responsible AI development policies. strengths of both. tools. 8. Managing Expectations: AI is a 12. Responsible AI Development: By proactively addressing these powerful tool, but it's not a silver Ethical considerations surrounding AI challenges, CTOs can pave the way for bullet. CTOs must manage development and deployment are successful AI adoption within their expectations and communicate that AI paramount. organizations. AI holds immense adoption is a journey, not a one-time potential to revolutionize various fix. How to Get Ready: Establish an AI industries, and CTOs who are prepared ethics framework that outlines will be best positioned to leverage its How to Get Ready: Clearly define principles for responsible development power and unlock its transformative success metrics for AI initiatives and and use of AI. Prioritize transparency, potential. communicate realistic timelines for fairness, accountability, and human implementation and ROI (Return on well-being in all AI initiatives. - Alaya Brown Investment). 13. Communication and Change 9. Fostering a Culture of Innovation: A Management: Successful AI adoption successful AI strategy requires a requires effective communication and culture that embraces experimentation buy-in from all stakeholders. and calculated risk-taking. 30 July, 2024 www.ciolook.com

  32. be our doubts of today., , The only limit to our realization of tomorrow will - Franklin D. Roosevelt

  33. Leadership is not about being in charge, Its about taking care of those in your charge. - Simon Sinek

  34. www.ciolook.com

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