The 10 Influential Leaders Shaping the Future of Automation, 2024

VOL 05 I ISSUE 05 I 2024 Automa?ng Efficiency How Businesses Are Embracing Automa?on to Streamline Opera?ons The Future of Work Naviga?ng Automa?on's Impact on Employment Flight Path Converging Innovation Flight Path Converging Innovation and Automation: and Automation: Isman Isman Anderson’s Anderson’s Leadership in Aviation Leadership in Aviation The 10 Inuential Lears Shaping the Future of Auti, 2024 Ismihan Anderson IT and Automa?on Director ISG - Istanbul Sabiha Gokcen Interna?onal Airport

"Automation is not about replacing humans, but about amplifying human potential.”

Editor’s Note Automotive Leadership n automation, visionary leaders are at the forefront, shaping the trajectory of technological progress and its impact on society. These influential figures, I hailing from diverse sectors and industries, are spearheading initiatives that drive innovation, promote collaboration, and pave the way for a future powered by automation. Their visionary leadership extends across a spectrum of domains, from artificial intelligence and robotics to digital transformation and sustainability. Through their strategic vision and forward-thinking approach, they are redefining the boundaries of what is possible, revolutionizing industries, and creating new opportunities for growth and development. Their collaborative spirit and commitment to diversity and inclusion are driving forces behind their success, fostering innovation and creativity within their organizations and across the broader ecosystem. By embracing diverse perspectives, experiences, and backgrounds, these leaders are building teams and communities that are better equipped to tackle complex challenges and seize new opportunities in the era of automation. Through the latest edition of The 10 Influential Leaders Shaping the Future of Automation, 2024, these influential leaders will continue to play a pivotal role in shaping the evolution of automation and its impact on society. Through their visionary leadership, unwavering dedication, and commitment to driving positive change, they are inspiring the next generation of innovators and entrepreneurs to push the boundaries of what is possible and build a more prosperous and sustainable world for generations to come. E

CXO The Relevance of EV Battery Swapping 18 In Emerging Markets - By Akshay Prasad, Senior Engagement Manager, Arthur D. Li?le Profiles Cristina Duta 26 Transforming Industries through Cu?ng-Edge Automa?on Haydar Vural 32 Driving Digital Transforma?on in the Automo?ve Industry Ted Shelton 40 Redefining Business Opera?ons with AI and Automa?on C O V E R S T O R Y Articles Flight Path Converging Innovation Flight Path Converging Innovation and Automation: and Automation: Automating Efficiency 22 How Businesses Are Embracing Automa?on to Streamline Opera?ons Isman Isman 08 The Future of Work 36 Anderson’s Anderson’s Naviga?ng Automa?on's Impact on Employment Leadership in Aviation Leadership in Aviation

Featured Person Company Name Brief Akshay has Management consulting experience in growth, Akshay Prasad cost reduction and transformation projects. Capabilities ARTHUR D. LITTLE Senior Engagement include Business Model Benchmarking, Development and www.adlittle.com/ Adoption Scenarios, Competitor Benchmarking, Go to Manager Market Strategy: Pooja M Bansal Amanda Clarida Amanda is the Senior Manager at Volvo Trucks, Editor-in-Chief Senior Manager, supplying complete transport solutions for discerning Volvo Trucks professional customers with its full range of medium- and Learning Design www.volvotrucks.com/ CONTENT heavy-duty trucks. and Develop FOLLOW US ON Christian is Center of Excellence leader and proud father Christian Müller Sanofi of two kids, with a mission for transforming enterprise Head of Process organizations through the strategic enablement of data- www.sanofi.com/ Intelligence based decision-making. WE ARE ALSO AVAILABLE ON Christina is Director of Intelligent Automation, a world’s DESIGN Cristina Duta trusted infrastructure consulting firm, delivering AECOM professional services throughout the project lifecycle – Director of Intelligent www.aecom.com/ from advisory, planning, design and engineering to Automation program and construction management. CONTACT US ON Haydar Vural Haydar is CDO at Karsan, successful in leading and Karsan Chief Digital Officer executing large transformation projects and instrumental in www.karsan.com/ SALES driving digital initiatives. (CDO) Ismihan has defined and executed business strategies along ISG - Istanbul Sabiha Ismihan Anderson with IT strategies, run large change management & Gokcen International Airport IT and transformation programmes, led and ran IT operations www.sabihagokcen.aero/ Automation Director specifically for retail & aviation industry. Steve leads development of AI/ML for manufacturing and TECHNICAL Procter & Gamble Steve Varga factory systems including imaging, measurement, and instrumentation. I have extensive experience with AI/ML www.pg.com/ Principal Scientist systems end-to-end for scalable factory automation. Ted is bringing Inflection’s groundbreaking platform to the enterprise, improving human computer interaction and Ted Shelton Bain & Company SME-SMO supporting AI-powered customer experiences for products, Expert Partner www.bain.com/ services, customer support, and hundreds of other applications. Vipin is a highly motivated leader specialized in Lean Six Vipin Jain OMERS Sigma process improvement methodology with 19 years Director - Intelligent of experience in Business/Digital Transformation, www.omers.com/ Automation Centre Strategy and management consulting. sales@ciolook.com Yusuf has educational and professional experiences in Yusuf Dilawar Robotics, Software, Electrical, and Mechanical May, 2024 Aptiv Autonomous Driving Engineering that allow me to understand complex www.aptiv.com/ systems better, so he can create components that Software Engineer seamlessly fit into bigger systems.

Ismihan Anderson Flight Path Converging Innovation Flight Path Converging Innovation IT and Automa?on Director and Automation: and Automation: ISG - Istanbul Sabiha Gokcen Interna?onal Airport Isman Isman Anderson’s Anderson’s Leadership in Aviation Leadership in Aviation Cover Sty Describing her leadership style as transformational, Ismihan embodies “ characteristics of collaboration, positivity, discipline, results orientation, and continuous improvement.

viation leaders with a firm grasp of IT and consulting. Recognizing the increasing importance of Automation are the new navigators. They're the digitalization in businesses, Ismihan specializes in A pilots of a digital ecosystem. From air traffic guiding organizations through the digital age. management software to automated boarding, they integrate tech seamlessly. This expertise empowers Today, Ismihan oversees the strategic implementation them to optimize airport operations, ensure passenger of technology solutions to drive efficiency, innovation comfort and push innovation for a future-proof, data- and growth. With her wealth of experience and driven industry. expertise, Ismihan continues to lead initiatives that harness the power of technology to transform One extraordinary leader who utilizes IT and businesses and create value in the aviation industry. Automation for a smooth travel experience is Ismihan Anderson, the IT and Automation Director at Join in to explore Ismihan Anderson’s journey from ISG—Istanbul Sabiha Gokcen International Airport. consulting to her role as IT and Automation Director and witness how her expertise in technology and business drives Ismihan’s journey from consulting to her current role efficiency and innovation in the aviation industry! has been nothing short of an example, with her passion for technology and problem-solving. Beginning her Beautiful Power of Transformation career as a software developer, she swiftly transitioned into consulting, where she honed her skills in In her consulting journey, Ismihan collaborates with understanding and addressing the unique challenges diverse organizations, offering insights to uplift their faced by diverse organizations across EMEA, including operations and competitiveness. Yet, she often ponders FTSE100 companies. the lasting impact of her projects. “I’ve always wondered about the long-term execution of recommendations,” she reflects. Venturing abroad to provide consulting services in the UK, Ismihan expanded her cultural horizons and refined her expertise in delivering top-quality services across Driven by a desire for deeper involvement, Ismihan sets borders. Upon returning to Turkiye, she seized the her sights on immersing herself within a single opportunity to establish and lead a team of talented organization, witnessing firsthand the evolution of consultants, who further provided exceptional results technology-driven solutions. “I want to see tangible to clients in the EMEA region. results unfold,” she emphasizes. The acquisition of their group by PwC provided Ismihan The aviation sector emerges as a prime arena for ther with new avenues for growth, allowing her to diversify endeavor, with its intricate combination of her skill set and delve into digital transformation stakeholders and operations. Ismihan recognizes My goal is to drive sustainable growth while enhancing stakeholder cutting-edge solutions. “ satisfaction through

airports as hubs of complexity where seamless participation to ensure success and avoid resource Aligning IT Strategies with Business Goals Ÿ Continuous Evaluation and Adjustment: Regular coordination is paramount. “It’s a fast-paced environment wastage. evaluation and adjustment of IT strategies are with immediate results,” she notes. Ÿ User Experience Focus: Prioritizing user experience is Ismihan points out that in the realm of executing crucial to staying aligned with evolving business key. Ismihan emphasizes that staff rejection of business strategies alongside IT strategies, several key priorities. Collaboration between IT and business Transitioning into a leadership role within aviation, cumbersome systems hampers transformation points emerge: stakeholders ensures initiatives adapt to changing Ismihan aims to blend her expertise in technology and success. Focusing on user experience drives requirements. For example, with the opening of a efficiency and productivity gains. new runway leading to increased flights, IT business strategy to spearhead transformative Ÿ Alignment with Business Goals: The initial step strategies prioritize efficient passenger processing. initiatives. She asserts, “My goal is to drive sustainable Ÿ Prototyping and Iterative Feedback: “Prototyping involves closely aligning IT strategies with broader allows for early user involvement,” Ismihan points out. growth while enhancing stakeholder satisfaction through business strategies. Understanding key objectives Ÿ Prioritization of Automation & AI: Automation cutting-edge solutions.” Iterative feedback ensures adjustments meet user like delivering a seamless passenger experience and streamlines tasks, reduces errors and enhances operational efficiency. Leveraging Automation & AI expectations, resulting in a better final product. identifying how technology can support these goals Ÿ Testing and Failing Culture: Cultivating a testing and Creating Value Through Innovation is essential. For instance, implementing in areas like baggage handling and passenger check- failing culture is essential. Encouraging innovation technologies like passenger tracking systems can in improves the overall passenger experience. For instance, self-service baggage drop systems Ismihan’s passion lies in solving problems, removing and learning from mistakes drives continuous optimize queues to enhance the passenger improvement, leading to more robust outcomes. bottlenecks and improving user experience. “Witnessing experience. expedite check-in processes, enhancing satisfaction. the tangible impact of my efforts in enhancing operational efficiency and delivering superior user experiences drives me,” she emphasizes. Motivated by the opportunity to streamline processes and add more value to the organization, Ismihan continuously seeks innovative solutions. By fostering a culture of continuous improvement and excellence, she aims to contribute to the organization’s success and growth. User-Centric Strategies In her journey of driving successful business transformations through technology, Ismihan has gained invaluable lessons: Ÿ Customer-Centric Approach: “Placing the customer experience at the center of every initiative is paramount,” she emphasizes. Understanding preferences and exceeding expectations through data strengthens the brand and drives revenue growth. By delivering products and services that surpass expectations, organizations foster loyalty and stand out in the market. Ÿ Top-Down Leadership: “The tone set by top management is crucial,” Ismihan notes. Active We dedicate time to support, clear direction and leading by example create a culture of innovation and change readiness. regularly consume industry Senior leaders’ commitment is vital for overcoming publications, attend resistance to change and ensuring alignment across webinars and participate in all levels. conferences.“ Ÿ Problem Identification and Solution Orientation: relevant workshops and Identifying and addressing organizational pain points is imperative, Ismihan stresses. Solutions must directly target these issues, involving business

airports as hubs of complexity where seamless participation to ensure success and avoid resource Aligning IT Strategies with Business Goals Ÿ Continuous Evaluation and Adjustment: Regular wastage. coordination is paramount. “It’s a fast-paced environment evaluation and adjustment of IT strategies are with immediate results,” she notes. Ÿ User Experience Focus: Prioritizing user experience is Ismihan points out that in the realm of executing crucial to staying aligned with evolving business key. Ismihan emphasizes that staff rejection of business strategies alongside IT strategies, several key priorities. Collaboration between IT and business cumbersome systems hampers transformation Transitioning into a leadership role within aviation, points emerge: stakeholders ensures initiatives adapt to changing Ismihan aims to blend her expertise in technology and success. Focusing on user experience drives requirements. For example, with the opening of a efficiency and productivity gains. new runway leading to increased flights, IT business strategy to spearhead transformative Ÿ Alignment with Business Goals: The initial step Ÿ Prototyping and Iterative Feedback: “Prototyping strategies prioritize efficient passenger processing. initiatives. She asserts, “My goal is to drive sustainable involves closely aligning IT strategies with broader allows for early user involvement,” Ismihan points out. growth while enhancing stakeholder satisfaction through business strategies. Understanding key objectives Ÿ Prioritization of Automation & AI: Automation cutting-edge solutions.” Iterative feedback ensures adjustments meet user like delivering a seamless passenger experience and streamlines tasks, reduces errors and enhances expectations, resulting in a better final product. operational efficiency. Leveraging Automation & AI identifying how technology can support these goals Ÿ Testing and Failing Culture: Cultivating a testing and Creating Value Through Innovation is essential. For instance, implementing in areas like baggage handling and passenger check- failing culture is essential. Encouraging innovation technologies like passenger tracking systems can in improves the overall passenger experience. For and learning from mistakes drives continuous instance, self-service baggage drop systems Ismihan’s passion lies in solving problems, removing optimize queues to enhance the passenger improvement, leading to more robust outcomes. bottlenecks and improving user experience. “Witnessing experience. expedite check-in processes, enhancing satisfaction. the tangible impact of my efforts in enhancing operational efficiency and delivering superior user experiences drives me,” she emphasizes. Motivated by the opportunity to streamline processes and add more value to the organization, Ismihan continuously seeks innovative solutions. By fostering a culture of continuous improvement and excellence, she aims to contribute to the organization’s success and growth. User-Centric Strategies In her journey of driving successful business transformations through technology, Ismihan has gained invaluable lessons: Ÿ Customer-Centric Approach: “Placing the customer experience at the center of every initiative is paramount,” she emphasizes. Understanding preferences and exceeding expectations through data strengthens the brand and drives revenue growth. By delivering products and services that surpass expectations, organizations foster loyalty and stand out in the market. Ÿ Top-Down Leadership: “The tone set by top management is crucial,” Ismihan notes. Active We dedicate time to support, clear direction and leading by example create a culture of innovation and change readiness. regularly consume industry Senior leaders’ commitment is vital for overcoming publications, attend resistance to change and ensuring alignment across webinars and participate in all levels. conferences.“ Ÿ Problem Identification and Solution Orientation: relevant workshops and Identifying and addressing organizational pain points is imperative, Ismihan stresses. Solutions must directly target these issues, involving business

Ÿ Data-driven Decision-making: Data analytics provide Adapting to Change By addressing these challenges with strategic foresight insights into passenger behavior and operational and collaborative approaches, Ismihan ensures efficiency, informing decision-making. Ther In her extensive IT operations experience spanning the successful outcomes and adds value to organizations in approach enables proactive adjustments to IT retail and aviation sectors, Ismihan has encountered both sectors. strategies, better supporting business objectives. diverse challenges, each demanding innovative Ÿ Collaboration and Communication: Regular solutions and strategic approaches: Empowering Teams Through Collaboration communication between IT and business stakeholders is vital. Collaboration ensures Ÿ Navigating Organizational Change: Overcoming Fostering a culture of innovation and collaboration alignment and that IT projects deliver value in line resistance to change due to insufficient senior within a team is paramount for driving success. Here with business expectations. Meetings, workshops management support requires fostering a culture of are strategies Ismihan employs to cultivate such a and cross-functional teams facilitate ther alignment. transparency and collaboration. By involving culture: employees early on and articulating the value of By adhering to these principles, airports can effectively proposed changes, Ismihan mitigates resistance and Ÿ Lead by Example: “Modeling an innovative mindset and execute business strategies through IT initiatives, garners support. Proactively addressing resource displaying openness to collaboration,” Ismihan notes, driving operational efficiency and enhancing passenger constraints ensures effective implementation. encourages team members to contribute their ideas satisfaction. Ÿ Dynamic Nature of Airport Operations: Managing the and solutions. intricacies of airport operations demands Ÿ Encourage Open Communication: Ismihan promotes meticulous planning and execution. Ismihan engages an environment where team members feel business users actively, gaining valuable insights comfortable sharing thoughts and ideas. Regular into their needs. Prioritizing user experience in IT feedback sessions and brainstorming opportunities solutions design enhances operational efficiency facilitate open communication. and effectiveness. Ÿ Provide Resources and Support: Empowering team Ismihan’s transformational Ÿ Adapting to Retail Industry Trends: Rapidly evolving members with necessary resources and support is leadership style cultivates a consumer preferences pose a challenge in the retail vital. Ismihan ensures access to training, a budget culture of collaboration, industry. Ismihan focuses on building scalable IT for experimentation and time for research ensuring infrastructure and leveraging data analytics to fostering innovation. positivity and continuous success.“ inform decision-making. Ther approach facilitates Ÿ Embrace a Growth Mindset: Ismihan encourages “Positivity and optimism serve to motivate and energize the improvement, contributing the deployment of new technologies and strategic viewing challenges as opportunities for growth. team,” Ismihan notes. Remaining disciplined and to team and organizational initiatives aimed at enhancing the customer Embracing failures as learning experiences and focused on results ensures efficient goal achievement, experience and driving revenue growth. promoting experimentation fuels innovation. driving performance and success. Ÿ Recognize and Reward Innovation: Celebrating innovative thinking reinforces its importance. “Always seeking improvement,” Ismihan emphasizes, Ismihan emphasizes recognition through formal signifies her proactive stance in enhancing processes programs and public acknowledgment of successes. and driving innovation. She provides support and Ÿ Set Clear Goals and Expectations: Clear goals and guidance to overcome obstacles, empowering team expectations align efforts with the overall vision. members to excel. Ismihan ensures that team goals prioritize innovation and collaboration, guiding their work Ismihan’s transformational leadership style cultivates a effectively. culture of collaboration, positivity and continuous improvement, contributing to team and organizational Transformative Leadership success. Empowered and motivated team members drive performance, innovation and ultimately, Describing her leadership style as transformational, organizational success. Ismihan embodies characteristics of collaboration, positivity, discipline, results orientation, and continuous Tech Transformation Tactics improvement. “The collaborative approach encourages open communication, teamwork and the exchange of Remaining updated with the latest technology and ideas,” she explains, fostering creativity and problem- automation advancements is crucial for personal and solving. team development. Ismihan emphasizes several strategies to achieve:

Ÿ Continuous Learning: “We dedicate time to regularly consume industry publications, attend webinars and participate in relevant workshops and conferences,” Ismihan states. Ÿ Professional Networking: Building a strong network of professionals and engaging in discussions, Subscribe Subscribe industry events and online forums fosters knowledge exchange. Ÿ Cross-Functional Training: Ismihan encourages team members to expand their skill sets through cross- functional training, promoting collaboration and a Ÿ See the Big Picture: “Strive to understand the broader T To odda ay y T To odda ay y broad understanding of different technologies. context and challenges within the aviation sector,” Ÿ Experimentation and Prototyping: Ismihan allocates Ismihan advises. Identifying opportunities for resources for exploring new technologies through innovation and improvement can have a significant small-scale projects and prototyping, ensuring impact on the industry. hands-on experience and staying abreast of Ÿ Spot Problems and Find Solutions: Ismihan emerging trends. recommends being proactive in identifying issues CHOOSE OUR SUBSCRIPTION Ÿ Vendor and Partner Relationships: Staying connected and working collaboratively with stakeholders to with technology vendors and industry partners develop effective solutions. through events, beta programs and dialogue Ÿ Communication is Key: Effective communication is 1 Yea« 6 M·h¯ provides insights into upcoming advancements and essential. Ismihan emphasizes active listening and trends. clear communication of vision and objectives. 12 I¯¯¼e¯ 6 I¯¯¼e¯ Ÿ Agile Methodologies: Adopting agile methodologies Ÿ Manage Change: Ismihan stresses the importance of like Scrum or Kanban promotes flexibility, managing change effectively by involving and $250 $130 adaptability and rapid iteration ensuring the team empowering team members and addressing can quickly respond to changing requirements and concerns. technological advancements. Ÿ Coach, Guide and Handhold: Providing support and 3 M·h¯ 1 M·h Ÿ Mentorship and Coaching: Mentorship within the guidance during periods of change is crucial. team accelerates the learning process, fostering a Ismihan encourages being a source of inspiration 3 I¯¯¼e¯ 1 I¯¯¼e culture of continuous learning and growth. and offering the necessary support. Experienced team members share knowledge and Ÿ Always Smile: Ismihan advises maintaining a positive $70 $25 expertise with junior colleagues enhancing overall attitude. A positive outlook can inspire and motivate development. the team, even in challenging situations. Inspire and Lead Stay in the known. Offering advice to aspiring leaders who are looking to make an impact in the field of IT and automation, particularly within the aviation sector, Ismihan S¼b¯c«lbe · CIOLOOK suggests: Get CIOLOOK Magazine in print, and digital on www.ciolook.com

CXO The Relevance of EV Battery Swapping In Emerging Markets - By Akshay Prasad, Senior Engagement Manager, Arthur D. Little attery swapping is a potential solution to BATTERY SWAPPING OVERVIEW address a key barrier to electric vehicle (EV) B adoption: vehicle affordability. The topic holds To counter climate change, carbon neutrality has interest in the EU and the US, although it has not been emerged as a key topic in the last 12-18 months, which commercialized due to disparate vehicle platforms has accelerated efforts of electrification in many major and lack of standardization. Recently, battery Southeast Asia and Asia-Pacific economies, where the swapping has gained attention in Southeast Asia and transport sector remains one of the primary South Asia. Arthur D. Little (ADL) analyzed the contributors to carbon emissions. Electrification is an practice’s feasibility among major vehicle segments effective tool to decarbonize, although several barriers through a total cost of ownership (TCO) approach and exist in terms of cost, range anxiety, and uncertainty a review of qualitative factors. In this Viewpoint, we around charging infrastructure. examine viable solutions, considering revenue To address some of these challenges and as an maximization and cost optimization. alternative to a charging infrastructure, battery In light of carbon-neutrality targets, decarbonization of swapping allows EV owners to swap out their used batteries for fully charged ones. Battery swapping has the transport sector is a priority for emerging markets such as Asia and Africa. EV affordability remains one of some key value propositions, including: the greatest challenges for mass-scale electrification. Ÿ Intensive initial capital. The battery-swapping identify the trade-offs for customers and enables them Ÿ Reduction in EV cost. The battery constitutes 30%- Moreover, the refueling of EVs via conventional business is capital-intensive, as operators must to make informed decisions when purchasing a vehicle. charging is a time-consuming process. Battery- 40% of the overall cost of an EV. In the swapping In this Viewpoint, we compare three vehicle types: ICE, invest in battery stock. Moreover, the large variety swapping technology offers advantages, including model, the battery is not part of the cost of the of vehicles requires stocking of many types of EV sold with fixed battery, and EV sold with a vehicle, thereby addressing the issue of reduced EV costs, low financing, longer vehicle life, and batteries. Estimating the most optimum battery swappable battery. The vehicle categories include short refueling periods. Despite its many advantages, affordability. SKUs is difficult. buses, three-wheelers (3Ws), two-wheelers (2Ws), and the battery-swapping market is expected to reach just four-wheelers (4Ws). (Trucks were excluded from the Ÿ Faster turnaround. Battery swapping can be US $38 billion by 2030. According to estimates by ADL, Ÿ High maintenance cost. The charging equipment in analysis due to insufficient comparable models and data the value of the charging infrastructure is $113 billion executed in less than five minutes — similar to around swapping for this vehicle segment.) battery-swapping stations requires regular — around three times the swapping market. refueling an internal combustion engine (ICE) maintenance to prevent corrosion and other vehicle — resulting in minimal vehicle downtime. damage, raising the overall maintenance cost of a FEASIBILITY FOR BUSES VIA THE TCO APPROACH ADL has explored battery swapping across different swap facility. Ÿ Effective use of real estate for EV fueling. A vehicle segments in the Asian market, taking both ADL’s analysis of the TCO of buses reveals that EV swapping station built on a 25 square meters area quantitative and qualitative approaches to determine Ÿ Operational hazard and safety challenges. The battery swaps are lower than ICEs in this segment.[1] overall feasibility. This Viewpoint focuses on the Asian can serve a swap every five minutes (or 12 in an explosive nature of batteries at battery-swapping The ICE variant used a diesel bus for comparison, as the and emerging markets to reflect the cost parameters hour), while a fast charging station can charge in the stations, especially with low-quality batteries majority of emerging markets continue to opt for diesel for TCO calculation (TCO calculations were performed range of three to six cars per hour. entering the market, highlights the need for in this segment. While EV battery swapping is per assumptions shown in Table 1). To be considered in regulations and oversight to ensure safe operation. comparable to the ICE, the EV fixed battery is nearly other markets or regions, the local cost parameters of Comparing market size, the charging infrastructure is twice the cost of the ICE. As a result, some potential battery swapping must be weighed, as well as local around three times larger than swapping, which means BATTERY SWAPPING FEASIBILITY VIA TCO exists for battery swapping in the case of e-buses. considerations such as grid infrastructure, vehicle that despite the positives of swapping, there are some diversity, size of vehicle, and battery type. fundamental challenges that limit its prospects. Some A TCO comparison provides a way to calculate and then Given that buses are handled by public transport of those challenges include: fairly compare the cost of owning and operating a bodies, which are under government jurisdiction, the vehicle over a period of time. In principle, TCO aims to 18 19 www.ciolook.com | May 2024 | www.ciolook.com | May 2024 |

rollout of battery swapping is easier to execute if a hailing companies. The battery-swapping case is the business case exists. The limited rollout of swapping in most attractive, providing almost 25.5% savings from buses indicates that there are other qualitative and ICE and 19.3% from EV fixed battery. For B2B players, behavioral factors that are vital to assessing the overall such savings are significant, resulting in a favorable feasibility. The availability of sufficient power and land business case for EV manufacturers with a swappable to set up infrastructure at transport depots are key variant as well as operators of swapping stations. supply-side bottlenecks, but other operational factors may also be relevant. We explore these factors later in Major markets in Asia, Southeast Asia, and Africa are this Viewpoint. focusing on electric 2Ws in B2B with a swappable variant, with several companies and start-ups launching FEASIBILITY FOR 3WS VIA TCO APPROACH swappable variants. The TCO for 3Ws, as shown in Figure 2, reveals that B2C both fixed-battery EVs and swappable-battery EVs are lower than the ICE variant (in this case, petrol). The TCO for 2W B2C, as shown in Figure 4, reveals the EV battery swap to be marginally lower than the ICE When it comes to the 3W market, several B2B logistics variant, while the EV fixed battery is much higher. A key players have been willing to switch to EVs given the reason for this trend is lower vehicle utilization in the cost savings as well as to promote sustainability-based case of B2C, where ADL analysis found the average initiatives. In this way, they can differentiate their daily distance is only 37 km driven over 279 days in a offering and target global accounts such as Amazon, year, compared to B2B cases, where the average daily P&G, Nestlé, L’Oréal, and Tyson Foods, Inc., which have distance is 150 km driven over 317 days in a year. High vehicle utilization increases the economic viability of committed to opting for cleaner logistics in their carbon-neutrality initiatives. EVs in general because the savings from lower operational costs can be amortized over the purchase India has seen rapid growth in electric 3W sales, with cost difference. penetration rates reaching more than 50% in the segment. Major 3W markets in Southeast Asia, such as The feasibility of battery swapping in 2Ws for both B2B the Philippines, are also considering the transition to and B2C requires an analysis of qualitative factors, as electric 3Ws. In the Philippines, electric 3W vehicles we will explore below. from Indian OEMs have seen great success. Favorable TCO results for 3W EV battery swapping present a lucrative opportunity for potential entrants in 3W manufacturing, especially via the battery-swapping business, but the trend needs to be validated by qualitative factors within a region. FEASIBILITY FOR 2WS VIA TCO APPROACH Within the topic of 2Ws, two separate cases exist: B2B applied to ride-hailing and logistics firms and B2C for the end user. B2B The TCO for 2W B2B, as shown in Figure 3, reveals "Automation is cost cutting by both EV fixed battery and EV battery swap to be lower than the ICE variant. Favorable TCO is possible through tightening the corners and not cutting them." high vehicle utilization, increasing the economic viability of EVs and implying a significant opportunity for electric 2W manufacturers to target fleets and ride- - Hesh Sippy 20 www.ciolook.com | May 2024 |

Automating Efficiency personalized recommendations, and resolve common issues, delivering a seamless and responsive customer experience across multiple channels. How Businesses Are Key Trends in Automation Embracing Automation to Several key trends are driving the adoption of automation across industries, shaping the future of work industries are increasingly turning to automation to streamline operations Streamline Operations and business operations. 1. AI and Machine Learning: Artificial n an era defined by rapid technological advancements, businesses across intelligence and machine learning algorithms are increasingly being I and enhance efficiency. From manufacturing and logistics to finance and integrated into automation systems, customer service, automation technologies are revolutionizing the way enabling machines to learn from data, companies operate, enabling them to reduce costs, improve productivity, and adapt to changing conditions, and deliver superior products and services to their customers. The Rise of Automation Automation, the use of technology to perform tasks with minimal human intervention, has been a cornerstone of industrial progress for decades. However, recent advancements in artificial intelligence, robotics, and data analytics have ushered in a new era of automation characterized by unprecedented levels of sophistication and scalability. In the manufacturing sector, automation has enabled companies to optimize production processes, increase output, and improve product quality. Robotics and advanced manufacturing technologies, such as 3D printing and computer numerical control (CNC) machining, have revolutionized traditional manufacturing workflows, allowing for greater flexibility, precision, and customization. In logistics and supply chain management, automation technologies have streamlined distribution networks, reduced shipping times, and enhanced inventory management. Automated warehouses equipped with robotic pickers and autonomous vehicles have enabled companies to fulfill orders more quickly and efficiently, meeting the growing demands of e-commerce and omnichannel retail. In finance and accounting, automation has simplified repetitive tasks such as data entry, reconciliation, and reporting, freeing up finance professionals to focus on more strategic activities such as financial analysis and decision-making. Robotic process automation (RPA) software, coupled with machine learning algorithms, can automate routine finance tasks with a high degree of accuracy and reliability. In customer service and support, automation technologies such as chatbots and virtual assistants have transformed the way companies interact with their customers. These AI-powered tools can handle routine inquiries, provide 22 23 www.ciolook.com | May 2024 | www.ciolook.com | May 2024 |

make intelligent decisions autonomously. These require creativity, critical thinking, and problem-solving technologies hold the potential to revolutionize a wide skills. range of business processes, from predictive maintenance and demand forecasting to fraud 2. Cybersecurity Risks: With increased reliance on detection and risk management. automation technologies and digital connectivity comes greater exposure to cybersecurity risks and 2. Cloud Computing: The proliferation of cloud vulnerabilities. Cyberattacks targeting automation computing platforms has democratized access to systems can disrupt operations, compromise sensitive advanced automation tools and technologies, allowing data, and undermine business continuity. To mitigate businesses of all sizes to leverage scalable computing these risks, businesses must invest in robust resources and deploy automation solutions more cost- cybersecurity measures, including encryption, effectively. Cloud-based automation platforms offer authentication, and intrusion detection systems. flexibility, scalability, and accessibility, enabling companies to rapidly innovate and adapt to changing 3. Regulatory Compliance: Automation technologies market dynamics. are subject to various regulatory requirements and standards, particularly in highly regulated industries 3. Internet of Things (IoT): The Internet of Things, or such as healthcare, finance, and pharmaceuticals. IoT, is revolutionizing automation by connecting Compliance with regulations such as GDPR, HIPAA, physical devices and sensors to the Internet, enabling and PCI DSS is essential to ensure the privacy, security, real-time monitoring, control, and optimization of and integrity of sensitive data processed and stored by industrial processes and systems. IoT-enabled automation systems. automation solutions are transforming industries such as manufacturing, energy, and transportation, enabling 4. Ethical Considerations: As automation technologies companies to achieve greater efficiency, reliability, and become more pervasive, ethical considerations safety. surrounding their use and impact on society come to the forefront. Questions about data privacy, 4. Robotic Process Automation (RPA): Robotic process algorithmic bias, and the ethical implications of automation (RPA) is a rapidly growing field that focuses autonomous decision-making require careful on automating repetitive, rules-based tasks using consideration and responsible stewardship by software robots or "bots." RPA solutions can mimic businesses and policymakers. human actions such as data entry, data extraction, and data validation, enabling companies to achieve Conclusion significant cost savings, operational efficiency, and accuracy. Automation is reshaping the future of work and business operations, offering unprecedented Challenges and Opportunities opportunities for companies to achieve greater efficiency, productivity, and competitiveness. By While automation offers tremendous benefits in terms embracing automation technologies and leveraging key of efficiency, productivity, and cost savings, it also trends such as AI, cloud computing, IoT, and RPA, presents several challenges and opportunities for businesses can streamline operations, optimize businesses to navigate. processes, and deliver superior products and services to their customers. However, navigating the challenges "Automation enables people to 1. Workforce Displacement: One of the primary of workforce displacement, cybersecurity risks, concerns surrounding automation is the potential regulatory compliance, and ethical considerations focus on what makes us human: impact on jobs and employment. As machines and requires careful planning, collaboration, and algorithms take on more tasks previously performed by innovation. As businesses continue to embrace creativity, innovation, and empathy." humans, there is a risk of workforce displacement and automation to streamline operations and drive growth, job displacement. However, automation also creates they must remain vigilant and proactive in addressing - David Kenny new opportunities for upskilling, reskilling, and emerging risks and seizing new opportunities in the redeployment of workers in higher-value roles that ever-evolving digital landscape. 24 www.ciolook.com | May 2024 |

Cristina Duta Cristina Duta Director of Transforming Industries through Cutting-Edge Automation Intelligent Automation AECOM utomation thrives with the synergy of experiences. Through her role as an educator at the University and her active involvement in women in tech technology and innovation. Cutting-edge A solutions seamlessly integrate, streamlining communities, she champions diversity and inclusion in workflows and boosting productivity. Leaders in this the field, inspiring the next generation of tech domain are the architects of this transformation. enthusiasts. Cristina Duta emerges as a shining armor of leadership in this realm driven by a blend of curiosity, As a woman in tech, Cristina acknowledges the determination, and a passion for technology. challenges inherent in navigating this space, yet she views her gender as a superpower, offering a unique Cristina's journey into automation commenced during perspective that enriches her leadership approach. her formative years in high school, where her Every stumble and breakthrough along her journey fascination with technology ignited a profound interest have contributed to shaping Cristina into the visionary in the IT domain. This initial spark propelled her leader she is today. towards the pursuit of computer science, culminating in bachelor's, master's and PhD degrees, where she Join in the conversation of how Cristina is propelling herself delved deep into the intricacies of technology's towards pushing the boundaries of automation and making problem-solving capabilities. a lasting impact on the world! Throughout her academic journey, Cristina's thirst for What inspired you to focus on automation, and what knowledge led her into the realm of research, where aspects of this field do you find most compelling? she explored a myriad of topics ranging from algorithms to cybersecurity and their real-world applications. The rapid pace of change in the tech world has always Despite the challenges of balancing intensive research captivated me, particularly automation's role in shaping with a full-time job as a software developer, Cristina the future through innovation. In a world defined by In a world defined by viewed these hurdles as opportunities for growth and constant change, I'm driven by a perpetual pursuit of constant change, I'm development. growth and learning. This ongoing journey of personal driven by a perpetual and professional development fuels my passion for pursuit of growth and It wasn't until Cristina encountered Robotic Process automation. learning. Automation (RPA) that she found true alignment with her passion and skills. Collaborating with industry What enthralls me most about this field is its dynamic giants like Accenture and IBM provided her with nature, where human skills intersect with technological invaluable insights into the transformative potential of capabilities in an intricate dance. It's about pushing automation across various sectors streamlining boundaries and thinking outside the box, unleashing processes and enhancing efficiency. creativity while streamlining processes. Now, as the Director of Intelligent Automation at Automation democratizes innovation, extending its reach beyond big corporations to individuals from all AECOM, Cristina embraces the privilege of shaping the future of automation. Leading dedicated teams, she walks of life. It empowers everyone to harness leverages technology to empower individuals and technology's power and drive meaningful change in their spheres. Whether it's a small business optimizing foster innovation within the organization and beyond. operations or a student exploring new learning Apart from her professional endeavors, Cristina is methods, automation levels the playing field, amplifying human potential for transformative impact. committed to sharing her wealth of knowledge and 26 27 www.ciolook.com | May 2024 | www.ciolook.com | May 2024 |

How would you describe your leadership style, and brainstorming sessions that nurture wild ideas. How do you approach the integration of automation how does it contribute to the success of automation technologies with existing systems and processes initiatives within your organization? Experimentation is key—new tools and approaches, within your organization? even if they fail, fuel our learning. We employ the ‘5 When it comes to leadership, I believe in leading by WHYs’ relentlessly refining ideas with each iteration. At our organization, we approach the integration of example—fostering a culture of honesty, transparency, Diverse perspectives are essential; embracing different automation technologies with a blend of pragmatism and inclusion where every team member feels valued viewpoints leads to richer, more impactful solutions. and innovation. We understand the importance of and empowered. By openly discussing challenges and We empower team members through training and leveraging existing systems and processes, rather than opportunities, we foster a culture of trust and mentorship, solidifying understanding and sparking reinventing the wheel. It's about evolution, not collaboration that is essential for the success of breakthroughs. revolution. Our method begins with a comprehensive automation initiatives. When everyone understands assessment of current workflows, pinpointing the goals and the obstacles we face, we can work Fun is infused into the process with games and friendly opportunities for automation that seamlessly align with together more effectively to find innovative solutions competitions, keeping the atmosphere fresh. This our business objectives and strategy. and drive progress. fosters a dynamic environment where everyone feels empowered to speak up, experiment, and learn. It's this Our emphasis lies on simplicity and efficiency, always My leadership style is characterized by a genuine constant exchange of ideas that keeps our automation mindful of avoiding unnecessary complexity in our passion and energy that naturally emanates from me. solutions innovative, sparking creativity at every turn. technology stack. While staying abreast of the latest I'm not just here to fulfill a role; I'm here to inspire advancements in automation technology, we ensure others and demonstrate that anything is possible when What role do you believe automation plays in driving that any new additions closely align with our business you invest your heart into it. This enthusiasm efficiency and productivity in today's rapidly evolving goals and contribute significantly to our competitive permeates through our automation initiatives, business landscape? advantage. encouraging the team to approach each project with creativity and dedication. By infusing our work with Automation stands as a powerful catalyst driving We believe in demonstrating the value of automation excitement and determination, we motivate everyone through tangible results. Instead of just talking about efficiency and productivity in today's dynamic business to push the boundaries of what's possible and deliver landscape, where agility and adaptability reign the benefits, we show how automation improves exceptional results in our automation journey. supreme. efficiency, reduces costs, and enhances the overall performance of our organization. Resilience is ingrained in my approach to leadership. In Let's break it down—By automating mundane tasks, it the realm of automation, where challenges abound and unleashes human potential, enabling employees to Collaboration remains pivotal throughout the setbacks are inevitable, maintaining a relentless focus focus on innovation and growth. This transition not integration process. We closely collaborate with IT and on our objectives is paramount. It's this unwavering only enhances efficiency but also prioritizes creativity business stakeholders to craft a tailored integration determination that ensures our automation initiatives in work, fostering a more human-centric approach. strategy that minimizes disruption and maximizes stay on course, driving tangible benefits for our return on investment. We steer clear of duplicating organization. Automation breaks barriers, empowering organizations technologies and strive for best-in-breed solutions that to address challenges swiftly and accurately, from optimize our infrastructure footprint and foster long- Above all, I believe in the power of diversity and personalized customer experiences to streamlined term scalability. inclusion. In my world, every voice matters, and every supply chain operations. It revolutionizes work perspective enriches our collective journey. By creating processes, paving the way for new opportunities and Integration is not a one-time event but a continuous a space where everyone feels heard, valued, and sustainable success. journey of improvement. We remain adaptable and celebrated, we foster a culture of innovation where agile, continuously refining our automation true collaboration thrives. While efficiency and productivity remain pivotal, technologies and processes to stay at the forefront of automation's impact transcends metrics. It cultivates a innovation and maintain our competitive edge. What strategies do you employ to foster innovation culture of continuous improvement and empowerment, and creativity within your team when approaching where individuals contribute meaningfully to In your opinion, what are the key qualities or skills automation solutions? organizational success. that are essential for success as a leader in automation? In the world of automation, where efficiency reigns, we Through harnessing technology's transformative inject creativity into our approach, believing innovation power, we unlock our people's limitless potential, In today's rapidly evolving tech landscape, leadership in arises from curiosity and collaboration. We break free ensuring unparalleled and enduring success in the ever- automation demands a multifaceted skill set. from conventions, exploring uncharted territories in evolving business landscape. Adaptability and agility are crucial for navigating constant change, while curiosity drives innovation and 28 29 www.ciolook.com | May 2024 | www.ciolook.com | May 2024 |

knowledge acquisition. Resilience is "Automation applied to essential to overcoming challenges and setbacks fostering growth an inefficient operation and learning. Empathy and social will magnify the inefficiency." intelligence build trust and collaboration within - Bi Gates teams, enhancing leadership effectiveness. Creativity in problem- solving is vital for tackling complex issues and driving successful automation projects forward. Moreover, strategic thinking aligns automation with overarching business objectives, ensuring tangible results and value generation. Leaders in automation must embody adaptability, resilience, curiosity, empathy, creativity, and strategic acumen, synthesizing these qualities to thrive in the dynamic landscape of technology-driven transformation. within your organization and beyond. Success in automation transcends technical prowess—it's about What advice would you give to aspiring leaders empowering people and fostering positive change. looking to make an impact in the field of automation? Approach your leadership journey with humility, passion, and an unwavering commitment to To budding leaders in automation, I share insights that excellence. have guided my own journey. Firstly, prioritize authenticity—let your values steer your actions as they are the bedrock of effective leadership. Build trust through honesty, transparency, and accountability with your team and stakeholders. Embrace challenges as opportunities for growth and perseverance is key leading to greater rewards in the long run. Remember, you needn't navigate the automation frontier alone. Seek learning opportunities and surround yourself with mentors and peers who offer support. Networking and partnerships can also expedite your growth. After all, people grow people. But above all, focus on impact. What legacy do you wish to leave? Strive to make a meaningful difference both 30 www.ciolook.com | May 2024 |

Haydar Vural Haydar Vural Driving Digital Transformation in the Automotive Industry Chief Digital Officer ith over 15 years of experience in banking, digital or automation. It is not surprising that they are finance, and insurance, Haydar Vural has overperforming compared to their competitors, who honed his expertise in digital transformation preferred alternative methods. I believe that no W initiatives. His early career provided him with a unique company on earth has a better way of doing that. But opportunity to witness and contribute to large-scale the competition in digital is no longer a first-in-the- digital transformations within these sectors. However, market problem for a use case or the total investment it was a pivotal offer from a renowned automotive you made. There are so many digital products, company five years ago that led him to pivot towards technologies, options, and consultants available in the manufacturing and automotive industries. market, and creating the right mix with the best cost- performance became a significant issue. Even a start-up In 2023, Haydar joined Karsan, a prominent established a few years ago may yield better results for automotive company, as its Chief Digital Officer. His a specific problem. decision to transition to this role was influenced by his How would you describe your leadership style, and successful track record in leading and executing large transformation projects. At Karsan, Haydar is how does it contribute to the success of automation instrumental in driving digital initiatives aimed at initiatives within your organization? modernizing and revolutionizing various aspects of the automotive industry. I have a motto for our IT teams: “I don’t want to be a boss or manager; I want everybody to be their own boss." We have teams and individuals who are As the Chief Digital Officer, Haydar plays a critical role in spearheading Karsan's digital strategy, leveraging supported to be decision-makers and show initiative. IT innovative technologies to enhance operational and digital teams are closely working with all departments, and they are in constant search for new efficiency, customer experience, and overall business performance. His vast experience in digital digitalization opportunities. People who know the transformation equips him with the insights and skills technology are able to propose more feasible solutions to solve problems or increase utilization. Our teams necessary to navigate the complexities of the automotive sector and drive meaningful change. Under also avoid complex and hard-to-maintain solutions by his leadership, Karsan is poised to embrace digital eliminating them in the first phase. If we don’t encourage them to decide based on their expertise, we disruption and emerge as a leader in the rapidly evolving automotive landscape. have to deal with useless time spent on dream business projects that may never be complete. Below are highlights of the interview, which showcase Haydar's strategic vision and hands-on approach. These What strategies do you employ to foster innovation positions him as a catalyst for innovation and propel and creativity within your team when approaching automation solutions? Karsan towards a future of continued growth and success in the digital age. We have general awarding mechanisms and target- focused ones. They are open to anyone in the company. What inspired you to focus on automation, and what aspects of this field do you find most compelling? Our field teams also have a monthly Kaizen target. We apply a strict but simple benefit/cost analysis to each new idea, and whenever it exceeds the minimum, we Since the time I was a junior software engineer, I have been working for companies that heavily invest in put it in our backlog to prioritize. 32 33 www.ciolook.com | May 2024 | www.ciolook.com | May 2024 |

This simple but efficient prioritization, individuals cases. Traditional software solutions are easy to find or coming up with new ideas, and digital teams observing buy, but company-specific machine learning operations the fields significantly improve our success in are both very hard and profitable. automation and digitalization. In Karsan, we are also building our own technology ecosystem with How do you approach the integration of automation universities, start-ups, technology suppliers, and peers. technologies with existing systems and processes If you don’t have an extensive ecosystem, innovations within your organization? originating within the company are not sufficient alone. Designing or manufacturing in the automotive industry The brownfield integration of new automation is a complex process, and productivity is everywhere. technologies is hard and problematic everywhere. We also have complex businesses and processes in How do you ensure that automation initiatives align automotive. To avoid more complications, we prefer with broader business goals and objectives? simple integration architectures. We deploy service- based interfaces to new components. We don’t follow Karsan has long-term strategic plans and annual popular or fancy software solutions, and reliability is tactical goals derived from them. Any single project our highest priority. We have been observing that will be developed has to be linked to one of these companies investing in popular software without tactical goals. Unless it’s a legal obligation, our IT sufficient architectural evaluation and seeing how they evaluation eliminates demands without aiming towards fail in the long term. a goal. In your opinion, what are the key qualities or skills What role do you believe automation plays in driving that are essential for success as a leader in efficiency and productivity in today's rapidly evolving automation? business landscape? You need enthusiasm for new technologies and have to The roles handling big data, like data scientist or data be a quick learner of new technologies since the digital engineer, are far more important to productivity. In world and IT technologies are rapidly changing. manufacturing, IoT engineers have a similar role, too. Following the start-up ecosystem, establishing Because of the enormous data generated in connections to innovation centers and a strong peer manufacturing or connectivity data generated within network is essential. It is no longer a good time to be an transportation vehicles, there is room for multiple use introvert or arrogant toward digital leaders. Just to give an example, I spend at least half a day each week learning new things and another half a day building a strong network. What advice would you give to aspiring leaders looking to make an impact in the field of automation? Haydar plays a critical role Digital and IT leaders are pioneers of any new technology that significantly changes the business in spearheading Karsan's environment or competition within the industry. The digital strategy, leveraging expectation from us is not evolution in processes but innovative technologies to revolutionary applications, developments, or technologies that accelerate big organizations. This enhance operational should be handled with the philosophy that efficiency, customer business performance. “ corporations’ responsibilities towards society are experience, and overall increasing. We should not focus only on profitability and productivity but also on investing in the future and educating our employees, customers, and society. Sustainability is not only an environmental issue. It is also cultural, digital, and social. 34 www.ciolook.com | May 2024 |

The Future of Work Navigating Automation's Impact on Employment utomation, powered by advancements in technology such as artificial intelligence (AI) A and robotics, is rapidly transforming the global workforce and reshaping the future of work. While automation holds the promise of increased efficiency, productivity, and innovation, it also raises concerns about job displacement, skills gaps, and socioeconomic inequality. In this article, we delve into the complex interplay between automation and employment, exploring the opportunities, challenges, and strategies for navigating the evolving landscape of work in the digital age. The Evolution of Work The concept of work has evolved significantly throughout human history, driven by technological innovations, economic shifts, and social dynamics. From the agricultural revolution to the industrial revolution, each wave of innovation has brought about profound changes in the nature of work, leading to the emergence of new industries, occupations, and employment opportunities. In recent decades, the rise of digital technologies and automation has accelerated the pace of change in the labor market, ushering in a new era characterized by rapid technological disruption and digital transformation. Tasks and processes that were once performed exclusively by humans are now being automated using machines, algorithms, and intelligent systems, leading to a fundamental redefinition of the 36 37 www.ciolook.com | May 2024 | www.ciolook.com | May 2024 |

skills, roles, and responsibilities required in the 2. Embracing Creativity and Adaptability: In an era of workforce. automation, creativity, adaptability, and resilience are becoming increasingly valuable assets in the workforce. The Impact of Automation on Employment Workers who can think critically, solve complex problems, and adapt to new technologies and business The impact of automation on employment is models will be better positioned to thrive in the digital economy. multifaceted and nuanced, with both positive and negative implications for workers, businesses, and society as a whole. 3. Fostering Collaboration and Innovation: Collaboration and innovation are essential drivers of On the one hand, automation has the potential to success in the age of automation. By fostering a culture increase productivity, drive innovation, and create new of collaboration, teamwork, and knowledge sharing, job opportunities in emerging industries such as AI, businesses can harness the collective intelligence and cybersecurity, and renewable energy. By automating creativity of their workforce to drive innovation, repetitive, routine tasks, workers can focus on higher- improve productivity, and create value for customers value activities that require creativity, critical thinking, and stakeholders. and problem-solving skills, leading to greater job satisfaction and fulfillment. 4. Promoting Inclusive Growth: As automation reshapes the distribution of wealth and opportunities On the other hand, automation also poses significant in society, it is essential to ensure that the benefits of challenges, particularly for workers in industries that technological progress are shared equitably among all are highly susceptible to automation, such as members of society. Policies and initiatives aimed at manufacturing, transportation, and retail. As machines promoting inclusive growth, such as universal basic and algorithms take on more tasks previously income, social safety nets, and progressive taxation, can performed by humans, there is a risk of job help mitigate the negative effects of automation on displacement, wage stagnation, and socioeconomic employment and income inequality. inequality, exacerbating existing disparities in income, education, and access to opportunities. Conclusion Navigating the Future of Work Automation is reshaping the future of work, presenting both opportunities and challenges for workers, Navigating the future of work in the age of automation businesses, and society as a whole. By embracing requires a proactive and collaborative approach from automation as a catalyst for innovation and policymakers, businesses, educators, and workers productivity while also addressing its potential impact themselves. By embracing automation as a tool for on employment and socioeconomic inequality, we can enhancing productivity, efficiency, and innovation while navigate the evolving landscape of work in the digital also addressing its potential impact on employment and age and create a more inclusive, equitable, and society, we can harness the full potential of technology sustainable future for all. Through proactive to create a more inclusive, equitable, and sustainable collaboration, lifelong learning, and a commitment to future for all. fostering creativity and adaptability, we can harness the transformative power of technology to build a brighter tomorrow for generations to come. 1. Reskilling and Upskilling: As automation transforms the nature of work and the skills required in the labor market, reskilling and upskilling initiatives are essential to ensure that workers remain relevant and competitive. Investing in lifelong learning programs, vocational training, and digital literacy initiatives can help workers acquire the skills and knowledge needed to adapt to changing job roles and industries. 38 www.ciolook.com |May 2024 |

Redefining Business Operations with AI and Automation The intersection of computation and business has been the core of Ted’s entire career, from working with software companies as a developer and later as an executive to, in the last 15 years, as a consultant. Ted Shelton Expert Partner Bain & Company nnovation thrives in the sector where computation philosophy of servant leadership, Ted advocates a intersects with business, driving evolution and culture of trust and continuous learning, which is I transformation. This collaboration has been the essential for navigating the complexities of AI and foundation for numerous initiatives to improve automation implementation. productivity and quality within organizational frameworks. Over the past decade, a significant focus By embodying the principles of collaboration and has emerged on using the power of AI and Automation empowerment, he cultivates an environment where to transform business operations, pushing industries towards increased productivity and effectiveness. individuals thrive, driving towards innovative solutions that redefine the future of business. Through strategic Ted Shelton, an Expert Partner deeply immersed in AI insight and a relentless pursuit of excellence, Ted paves and automation, emerges as a pivotal figure driving this a path toward sustainable growth and profound transformation forward. With a career spanning from societal impact in an era defined by technological software development to executive roles and advancement. With his keen focus on nurturing consulting, Ted has gained a deep understanding of how innovation and sustainable growth, this visionary AI and automation technologies can reshape leader has led initiatives to reshape business operational frameworks. operations and unlock organizational capabilities. His work, notably with Bain & Company, epitomizes a Now, let’s delve into how Ted is embracing AI and commitment to utilizing cutting-edge innovations for Automation into business transformation through his client-centric transformations. Firmly rooted in a visionary leadership: 40 41 www.ciolook.com | May 2024 | www.ciolook.com | May 2024 |

The best companies put in place a value realization plan employees, managers, and executives. Their workforces The Journey from Software Development to AI Consultancy as a part of developing the business case with the will be making difficult changes to adapt to an entirely specific activities identified, which will be necessary to different working environment. The intersection of computation and business has been obtain the ROI justification for the automation the core of Ted’s entire career, from working with People struggle with any kind of change, but even more software companies as a developer and later as an investment. Once the automation has been developed so when it requires a fundamental revaluation of the executive to, in the last 15 years, as a consultant. Over and deployed, there must also be a set of change skills and natural abilities that they bring to their work. the past decade, he has increasingly focused on how management exercises with the business to implement He is confident that the jobs of the future will be more organizations can use AI and automation to improve this plan. fulfilling than many that exist today, but the journey to productivity and quality in their business processes. that future will be challenging and will require patience, The Future of Business Through AI and Automation understanding, and care. Early in this journey, the technologies were narrowly Over the coming decade, businesses will continuously applied to task automation, but increasingly, end-to- Identifying Opportunities for Enormous redesign business processes and reduce human labor, end process automation is becoming possible. As the Transformation beginning with rote or repetitive tasks but expanding to global head for business process redesign, he supports augment human decision-making, creativity, and Bain and Company in applying a range of AI and The history of business over the past one hundred interpersonal relationships. The application of AI and automation technologies to help their clients transform years has largely been one of increasing scale; the automation will reduce costs, increase speed, improve business operations. number of employees, the geographic breadth of quality, and provide employees and customers with operations, the volume of activity and/or output, and Inspiration and Evolution in AI and NLP Technologies greater satisfaction. the sophistication of products and solutions have all grown exponentially. In college, he was very inspired by Professor Scott Planning for Iterative Process Improvement personal development, which ultimately results in an Deerwester, one of the inventors of a key NLP To address the next set of pressing problems that we innovative and positive work environment in which Envisioning a future state for a given process is technology, latent semantic indexing. However, in the have as a species—climate change, political instability, they can work together to produce the best outcomes late 1980s, computational power and available essential to achieving real transformation. Too often, an food security, and health—organizations of every kind for their clients. digitized texts were insufficient to do meaningful work organization will approach existing systems and will need to tap into the cognitive surplus that people in language computation. It wasn’t until 2013 that he processes with a “today forward” mindset, seeking to Embracing Constant Learning in the Field of AI and machine intelligence can offer. began to see opportunities to apply artificial make incremental improvements. While this can intelligence to business problems; automation provide short-term benefits, it is unlikely to result in A challenge in developing AI and automation solutions View AI and automation as an accelerator for human technologies were a natural complement to AI as they meaningful long-term change, which will be necessary is that technology is developing rapidly; something achievement, not a replacement. Create an impact on could assist in bringing information into AI or take to remain competitive as companies in every industry considered “impossible” yesterday may become easy to this field by identifying places where enormous insights from AI back into a business process. learn to deploy machine intelligence to improve every accomplish by tomorrow. The key to success is to transformation is possible, not just incremental aspect of their operations. encourage a constant learning approach in the field, improvement. He calls these the 99% For the past few years, he has been engaged in asking when a given capability may be available as opportunities—find the changes that improve expanding the application of both machine learning and Once the future state has been defined, the next step is opposed to judging that a given capability is or is not something by 99%, not just 20% or 30%. generative AI technologies to business transformation. to plan an iterative improvement process that possible. Future-proof design depends on seeing considers what is possible today while also laying the automation as an ongoing iterative journey, not a one- Cultivating a Culture of Trust for Client Success groundwork for future improvements. time event. He tries to live up to the expectations of servant Key Factors in Automation Leadership Achieving Projected Benefits through Strategic leadership, which focuses on the growth and well-being Automation of people and the communities to which they belong. The most difficult part of automation programs is not He aims to be a resource and supporter for his team technology; it is people. Successful leaders in this field Many organizations make the mistake of building and members, helping everyone to perform at the highest are empathetic and able to coalesce support from a deploying automation without first developing a clear level possible. This fosters a culture of trust and diverse set of individuals, which will include front-line plan for how they will achieve the projected benefits. 42 43 www.ciolook.com | May 2024 | www.ciolook.com | May 2024 |

The 10 Influential Leaders Shaping the Future of Automation, 2024

The 10 Influential Leaders Shaping the Future of Automation, 2024

Presentation Transcript

Shaping the Future:

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Shaping the Future

Shaping the Future

Shaping the future

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