90 likes | 403 Views
Communication with Patients under Stress. Chapter 18 Communications. Four common events that can cause stress: Loss of control Sense of threat Change Unrealized expectations. Communicating with Upset Clients. Assessment of the Data Communication Strategies and desired outcomes
E N D
Communication with Patients under Stress Chapter 18 Communications
Four common events that can cause stress: • Loss of control • Sense of threat • Change • Unrealized expectations
Communicating with Upset Clients • Assessment of the Data • Communication Strategies and desired outcomes • Implementing and evaluating your communication strategy • Review situations in book and pick choices