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Homeless Indicator. February 9, 2009. Business Reasons. To better identify and track homeless clients Extend the auto-close rule to 6 months for homeless clients instead of the 2-month rule. Solution. Separate new indicator in MIS on screens PA2, AP2, and ACC

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February 9, 2009


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slide1

Homeless Indicator

February 9, 2009

slide2

Business Reasons

  • To better identify and track homeless clients
  • Extend the auto-close rule to 6 months for homeless clients instead of the 2-month rule
slide3

Solution

  • Separate new indicator in MIS on screens PA2, AP2, and ACC
  • Once the homeless indicator has been set to Y, it will remain as Y until the client has had stable housing for 12 consecutive months
  • System will track client’s housing status
  • Indicator MUST NOT be changed from Y to N unless it was an error in entry (e.g. entered Y by mistake and when confirming the criteria in the guideline realized that it should be N)
slide6

Screen Shot – ACC

System auto populates date in the ACC screen when indicator is set to Y

slide7

Selection Criteria

  • When homeless indicator should be Y:
  • Client or applicant has been
  • Living in public spaces (e.g. on the streets, in abandoned buildings, in tent cities) and/or a homeless shelter for more than 30 days; or
  • Brought to the ministry office by a BC Housing Outreach Worker through the Homeless Outreach Program
slide8

Selection Criteria

  • When homeless indicator should be N:
  • Client or applicant is housed or has been living in
  • Temporary accommodation (e.g. staying in a guest room, couch surfing);
  • Inadequate accommodation (e.g. no running water, no heat, substandard housing conditions);
  • Time-limited housing designed to help them transition from being homeless to living in a permanent form of housing (e.g. transitional housing or second-stage housing);
slide9

Selection Criteria

  • When homeless indicator should be N (cont’d):
  • Client or applicant is housed or has been living in
  • Accommodation where tenancy will be terminated within three months of application (e.g. given notice by landlord); or
  • A new location because their previous residence became uninhabitable due to a human caused or natural disaster (e.g. fire, earthquake)
slide10

Closing Files

  • When homeless indicator has a Y value:
  • Allow files to auto-close after six months of no contact if the client’s circumstances are unknown and has not been in contact with the ministry office
  • Files may be manually closed when client is ineligible for assistance and staff know the reason (e.g. employment income, moved to another province, etc.)
  • The homeless indicator does not need to be updated prior to closing the file
slide11

On-Line Resources

  • A new topic regarding homelessness will be added to On-Line Resources (OLR) on February 9, 2009.
  • The topic is called Homelessness and will be under the category Program Administration.
  • Information regarding the homeless indicator will be found in this new topic.