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Exceptional Dining Experience: 9 Key Qualities for Outstanding Service

Explore the essential attributes needed for noteworthy dining service, including being welcoming, knowledgeable, efficient, effective in communication, trustworthy, timely, consistent, flexible, and exceeding expectations. Learn how these qualities contribute to creating a memorable dining experience for guests of all types of eateries.

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Exceptional Dining Experience: 9 Key Qualities for Outstanding Service

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  1. Nine Attributes of Noteworthy Service Chapter 1 Highlights

  2. The Goal in Noteworthy Service: • The quality of the service should be as important as the food. • To entertain a guest is to be answerable for his happiness so long as he is beneath your roof. Anthelme Brillat-Savarin, 1825

  3. Noteworthy Service is service that: • Is Welcoming and Friendly • Is Knowledgeable • Is Efficient • Communicates Effectively • Encourages Trust • Is Well Timed • Is Flexible • Is Consistent • Exceeds Expectations

  4. #1 Welcoming, Friendly and Polite Service • Sends message to guests that they can relax. • Friendly from beginning to end • Considers all needs of guests. • Good manners let guests know what to expect.

  5. #2Knowledgeable Service • Demonstrates knowledge of ingredients, preparations and presentations • Shares the items not on the printed menu. E.g. daily specials • Answers the questions the guest really want answered. • E.g. Spinach & Goat Cheese Quiche

  6. #3Efficient Service • Staff works at a pace that tells guest they are on-task but not frantic. • Flatware mis-en-place • Proper equipment and proper use of equipment • Cooperative attitude

  7. #4Service That Communicates Effectively • Server “reads” the table • Shares information appropriately • Adapts to the guest’s style • Makes recommendations that enhance the guest experience

  8. #5Service That Encourages Trust • The guest needs to feel secure. E.g. Coffee vs. Decaffinated Coffee; Garlic or Nuts

  9. #6Service That Is Well Timed • Anticipating the needs of the guest in the guest’s time frame • Follow a “sequence” of service • Proper timing on refills of drinks and bread • Bring all items needed at the same time

  10. #7Service That Is Consistent • Consistency brings repeat business • The guest should be sheltered from “bumps” in the business • late deliveries • missing staff • broken equipment

  11. #8Service That Is Flexible • Service should be organized and standardized where possible BUT…… • accommodate special requests • avoid breaking into a conversation

  12. #9Service That Exceeds Expectations • Consistency with a little extra • Use the guest’s name • Entertain a child • Complementary Item

  13. Noteworthy Service is applicable to all eateries • Diner/Family style • Bistro • Quick Foodservice • Fine Dining

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