EU Service Directive

1. EU Service Directive updated work planand basics of the final document

2. Agenda, 21.03.2012, Berlin • Workplanfor 2012 (M. Breidung) • final document - mainaspectsandbasicassumptions (M. Breidung)

3. Workplan 2012 • expectedoutput: final document„Recommondationshowto deal withthe Service Directive“ as a city, especiallytechnicalimplementation?“ (working titel) • Threefurthermeetings: • Berlin: Basic discussion • Belfast: firstdiscussion of thedraftpaper • Wien: presentation of the final document

4. Agenda, 21.03.2012, Berlin • Workplanfor 2012 (M. Breidung) • Final document - mainaspectsandbasicassumptions (M. Breidung)

5. Position Paper • The Service Directive means a new paradigm to public authorities. • We cities have to fulfill the requirements of the Service Directive. • Tomodernisethemunicipalauthoritiesitisusefulltochangemorethantheminimumrequriement of the Service Directive. • We cities understand the service Directive to modernise our authorities in the sense of the Digital Charter.

6. Service Directive – newparadigm • The transactioncosts of authoritiyprecedurespartlychangeovertothe PSC as well asthemunicipalauthorities • Example: businessregistration

7. Service Directive – newparadigm • The applicantdon‘tneedto deal with all authoritiesanylonger – thepublicauthoritieshavetocoordinatethemselfas back officesaccordingtotherequest • Itissupposedthatthe Front Office totheapplicantisthe PSC

8. Only a fewmunicipaliteshave Front Offices. Why? Service Directive – newparadigm • From a cities perspektive itcouldbeusefulltoestablish a municipal front office, becausethe Front Office totheapplicantis not onlythe PSC. • Thereare also directrelationships, forinstancethe administrative decision

9. Service Directive – newparadigm • Eurocitiesappreciatethepradigmshifttoeasetheusage of authorityservicesforthebusiness/citizen: • Minimizethetransactioncostsforthebusiness/citizen • EstablishingPSC‘sforcertainrequests • The citiesshouldknowabouttheneedtoanalysethe administrative proceduresbehindtherequeststo find out whichauthoritieshavetocooperate in a specificsituation. • The citieshavetoknowaboutthe legal regulationfortheirmemberstates (forinstancetheSaxony PSC act)

10. Processes touched by the Services Directive in Germany

11. Processes touched by the Services Directive in Saxony The interesting ones for us cities Administrative procedures with relevance for the Services Directive in Saxony EU-SD-relevant: 202(structured entries in Saxon process register) Local municipal implementation Municipal: 30 92% of all Saxon municipalities work with the process register State: 99 Process models in PICTURE notation: 66 50% of all Saxon municipalities have completed local adaptation Chambers: 73 Graphic process networks per case: 10

12. Municipal processes touched by the Services Directive in Saxony

13. Municipal processes touched by the Services Directive in Saxony

14. Position Paper • The Service Directive means a new paradigm to public authorities. • We cities have to fullfil the requirements of the Service Directive. • Tomodernisethemunicipalauthoritiesitisusefulltochangemorethantheminimumrequriement of the Service Directive. • We cities understand the service Directive to modernise our authorities in the sense of the Digital Charter.

15. Open a hairdresserbusiness in Berlin (2011) 15 20/06/2011 | Dresden | EUROCITIES Knowledge Society Forum

16. Service Directive – meettherequirements • What cities have to do to meet the minimum requirements, regarding the technical implementation? Answer following questions for your municipality: • How the end user and/or the official PSC will be informed wich application forms has to filled in and which documents should be provided? Are all information provided? • Knowledge about the relevant administrative procedures.

17. Service Directive – meettherequirements • What cities have to do to meet the minimum requirements , regarding the technical implementation? Answer following questions for your municipality: • How to represent, sign and exchange electronic documents? • Electronic Applicationforms, Electronic Documents, Electronic Signature, (E-Payment) • Access to the internal market information system (IMI)

18. Service Directive – meettherequirements • What cities have to do to meet the minimum requirements , regarding the technical implementation? Answer following questions for your municipality: • How the electronic documents could be safely stored and retrieved ? • E-Safe

19. Service Directive – meettherequirements • Eurocitiesrecommendcitiestoprovidethesufficientcomponentsforthe Service Directive. At least thecomponents: • E-Applicationforms • E-Documents • E-Signature • E-Safe • E-Payment for all relatedadministrative procedures.

20. Link to SPOCS

21. Link to SPOCS

22. Final Paper • The Service Directive means a new paradigm to public authorities. • We cities have to fullfil the requirements of the Service Directive. • Tomodernisethemunicipalauthoritiesitisusefulltochangemorethantheminimumrequriement of the Service Directive. • We cities understand the service Directive to modernise our authorities in the sense of the Digital Charter.

23. Service Directive – changemore • Are more useful use cases for the needed components (E-Applicationforms, E-Documents, E-Signature,E-Safe, IMI also PSC) to extent posibilities, like: • “Dreck-weg-Telefon” (mud-away-telefone) • ...? (Short Brainstorming about realised ore thinkable use cases)

24. Service Directive – changemore E Documents • Example “Dreck-weg-Telefon” (mud-away-telefone) Front Office District Offices Departments(environmental, greenspace, fire, regulatory )

25. Position Paper • The Service Directive means a new paradigm to public authorities. • We cities have to fullfil the requirements of the Service Directive. • Tomodernisethemunicipalauthoritiesitisusefulltochangemorethantheminimumrequriement of the Service Directive. • We cities understand the service Directive to modernise our authorities in the sense of the Digital Charter.

26. Dr. Michael Breidungmbreidung@dresden.dewww.dresden.de/ebito

27. Service Directive – EU fundingforcities? • SPOCS is located on an state level