SAP Best Practices for Wholesale Distribution DE Scenario Overview

1. SAP Best Practices for Wholesale Distribution DEScenario Overview W22 FSCM Biller Direct

3. Key Business Drivers Cost savings Through non-paper invoice processing, archiving, and streamlining of business processes Improved customer contact Through rapid communication between biller and recipient and provision of self-service functions Quality assurance By avoiding manual errors in bill entry Marketing instrument Improved use of bills for sales and marketing purposes

4. Advantages for the Biller Billing Lower cost of billing with no printing and postal charges Use of open communication and data standards (HTTPS, XML) Customer participation in electronic business without EDI Payment Processing Efficient processing of payments and exceptions More precise cash management and improved liquidity planning Faster invoice approval and payments by customers Better explanation of payment deductions Integration Data integration with accounts receivable and cash management Integration with other business processes, e.g. dispute and collections management Marketing Better customer retention (retaining a customer is five times cheaper than acquiring a new one) Competitive advantages through attractive service offerings Opportunities for one-to-one marketing

5. Advantages for the Bill Recipient Payments Simplified and secure processing of electronic payments using 365/24 access to the Internet Control over the time of payment and management of the outgoing cash flow Favorable payment conditions can be better exploited Payment details can be easily analyzed Invoices Fewer accounting and settlement errors Comprehensive data analysis is possible Immediate access to invoice copies (no archiving necessary) Integration Upload of invoices into accounts payable, no reformatting of data necessary No changes of existing business processes Easy change of master data Only Web Browser needed

6. Scenario Overview W22 - FSCM Biller Direct The SAP Best Practices scenario for biller direct supports the process of presenting invoices/bills and processing them electronically (electronic bill presentment and payment) via the Internet. The Wholesale Distributor can use this feature to offer customers the option of viewing and paying bills via the Internet; or creating inquiries, comments or disputes to which the Wholesale Distributor can reply or resolve on line. The scenario is integrated with SAP Dispute Management for FI-AR which allows customers to create and display billing dispute cases from within the Biller Direct web application.You can use SAP Biller Direct if you want to present information about customer accounts using the Internet and offer your customers the following capabilities: To pay bills in the Internet, and to create inquiries and complaints. To maintain address, credit card, and bank information. To carry out a balance confirmation in the Internet, to create payment advise notes, display monthly balances and line items.

7. Scenario Overview The Scenario covers the following business activities: Customer registering over the Internet for Biller Direct access WSD processing the Customer request for Biller Direct access Customer access Biller Direct and signing up for notification of new bills and credits WSD processing a Sales Order, Delivery, and Billing Customer receiving an email notification for a new bill Customer accessing the bill details and finding a discrepancy Customer creating an inquiry/dispute case WSD reviewing the dispute case and responding Customer satisfied with the response and making a payment WSD processing payments Customer requesting address change WSD processing internal service request for address change

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11. Interaction View

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14. Scenario Business Benefits Lower cost of billing with no printing and postal charges Efficient processing of payments and exceptions More precise cash management and improved liquidity planning Better explanation of payment deductions Data integration with accounts receivable, accounts payable, cash management and dispute management Better customer retention Opportunities for one-to-one marketing Fewer accounting and settlement errors Immediate access to invoice copies No changes of existing business processes Productivity gain for A/R and A/P departments

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