Citizens report carding un habitat maji na ufanisi lake victoria region and zanzibar
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Citizens’ Report Carding – UN Habitat/Maji na Ufanisi Lake Victoria Region and Zanzibar. Maji na Ufanisi (Water and Development) Grubs Planning Workshop, Nairobi, Kenya November 2008. Introduction. Maji na Ufanisi is a Kenyan Water and Sanitation NGO which has been in existence since 1997

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Citizens report carding un habitat maji na ufanisi lake victoria region and zanzibar

Citizens’ Report Carding – UN Habitat/Maji na UfanisiLake Victoria Region and Zanzibar

Maji na Ufanisi (Water and Development)

Grubs Planning Workshop, Nairobi, Kenya

November 2008


Introduction
Introduction

  • Maji na Ufanisi is a Kenyan Water and Sanitation NGO which has been in existence since 1997

  • Programmes: Urban program and Small towns and Rural Areas program

  • The core purposes of the organization are:

  • Facilitating delivery of Water and Environmental Sanitation services in urban informal settlements and S.T. & R.A’s

  • Building and strengthening community institutions

  • Research and advocacy for sustainable Water and Environmnetal Sanitation services in Kenya and beyond


Partners
Partners

  • Maji na Ufanisi’s partners include;

  • UN family organizations

  • Private companies

  • Ministry of water

  • Water services regulators

  • Water utility companies


Citizens report carding un habitat maji na ufanisi lake victoria region and zanzibar

Citizens’ Report Card

  • Monitoring tool to provide public agencies with feedback from users of public services

  • Citizen-based

  • Participatory

  • Empowers


Current monitoring limitations
Current monitoring limitations

  • Limited community involvement

  • Most systems collect data that is inappropriate for planning and policy making in the sector

  • Geo-referencing lacking

  • There is no co-relation between levels of service and performance of water service providers

  • Monitoring information rarely trickle down to local levels


Pilot implementation areas
Pilot implementation areas

  • Homa Bay and Kisii ( Kenya )

  • Masaka and Kyotera (Tanzania)

  • Muleba and Bukoba (Uganda)

  • Mutukula (Tanzania/Uganda border)

  • Zanzibar


Outputs
Outputs

  • Reliable data on current conditions of WATSAN in the specified regions

  • Database on service quality developed

  • Disaggregated analysis tables (basic frequencies, cross tabulations in terms of gender, age)

  • Usefulness of methodology demonstrated

  • Comparison of service provision across towns

  • Geo referenced information fed into data base

  • Information made available in the public domain


Expected outcomes
Expected outcomes

  • Feedback mechanism in place

  • Basis for communities, civil societies and government to engage in dialogue with service providers to improve services

  • Exposes existing gaps in services provision

  • Improvements in investments

  • Community empowerment (giving them voice to demand for improved services)

  • Service providers incentivized to give better services

  • A system of bench marking service providers in place

    (that enables good service coverage, quality service delivery and accountability)

  • Capacity to undertake Citizen report carding developed