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  1. Systems Management & Name: Hisham Bukhzam Title : IT Consultant Exceed IT Services

  2. How We Can Help You Today CLIENTS SERVERS

  3. Change And Configuration Management Issues “Help me deploy key business applications reliably.” “Help me understand what I own and what I’m using.” “Help me support my mobileworkforce.” “Help me protect my IT environment.” “Help merealize my IT investments.” “I need an enterprise-ready solution.” Systems Management Server 2003 delivers

  4. SMS 2003 Capabilities SecurityPatchManagement HW/SW Inventory Application Deployment Remote Control Software Metering

  5. SMS 2003 Software Deployment Deploy any software remotely and reliably.

  6. SMS Software Deployment Use SMS 2003 to deploy software to any computer / collection • Initiate it from a collection or a single client. • Automated process, no configuration necessary at the client machine

  7. SMS 2003 Asset Management Reduce software costs and stay compliant by understanding the installed application base and their usage.

  8. Asset ManagementDemands • Reduce hardware and software costs • Need to know my hardware configurations • Determine what applications I have • Know how applications are used • Manage license compliance • Enable informed business decisions • Accurately identify assets • Record and track asset information

  9. Asset ManagementSMS Delivers • Reliable and scalable inventory • Better control • Reduced traffic • Granular targeting • Integrated software metering • Usage tracking • Data roll-up • Robust reporting • License compliance tracking • Customizable reporting dashboards

  10. SMS 2003 Software Metering Reduce software costs by measuring the usage of the installed application

  11. Software Metering Client Windows Media MS Word Internet Explorer Client SMS Server Client

  12. Software Metering • Metering provides application usage tracking • Enables informed purchasing decisions • Allows you to track concurrent licensing • Administrators have control • Specify what applications to meter • Multi-site configuration tool allow replication of rules • Tracks user, machine, time, frequency, usage • Usage data can be blocked from flowing up hierarchy to reduce traffic

  13. SMS 2003 Security Patch Management Improve security of the Windows environment through increased vulnerability awareness and reliable targeted delivery of updates.

  14. Security Patch Management • Tools and processes to • Identify critical patches • Determine vulnerable systems • Deliver patches reliably and quickly • Accurately report delivery status Business Demands • A secure Windows environment through • Collection of critical patch information • Vulnerability assessment of existing environment • Quick and easy deployment of patches • Targeted delivery of patches • Verification and reporting on patch deployment SMS 2003 Delivers

  15. SMS 2003 Mobility & Remote Tools Deliver enterprise management to the growing mobile workforce through industry standards independent of connection or location.

  16. MobilityDemands • Mobile user community is increasing • Support roaming and infrequently connected mobile users • Deliver critical IT business services and applications reliably and timely • Infrequently connected users • Only transmit necessary data to and from remote devices

  17. Mobile Client Support • Remote Tools enables administrators to support users remotely • BITS (Background Intelligence Transfer Service) support for network activity • Bandwidth aware • Checkpoint restart • Download and execute mode (optional) • Clients can use DFS Servers for distribution points • Windows 2000, Windows XP and beyond only

  18. SMS 2003 Reporting Enables Administrators to generate a detailed report about hardware/Software

  19. Reporting • Extensible web-based reporting tool • Based on automatically maintained, high performance SQL Views • 120 pre-built reports • Dashboard functionality makes it easier to customize reports • Multiple reports in a single view • Exporting Reports • Can export/import report properties into other SMS environments

  20. Reporting

  21. SMS 2003 Architecture Overview

  22. Site Systems Roles Server Locator Point Management Point SMS SiteDatabase Site Server Distribution Point Reporting Point Client Access Point

  23. SQL SQL SQL SQL Site Hierarchies Primary (Central) Site (Parent Site) Primary Site (Child and Parent Site) SecondarySite (Child Site) Primary or Secondary Site (Child Site)

  24. SMS 2003 Client Platforms • Two unique client platforms: • Legacy client • Advanced client • Use where appropriate in your site. • Can mix both clients in a single site. • As a general rule, the clients have high level feature parity. • Deployment methods are similar. • SMS site administration is generally oblivious to the client platforms.

  25. SMS 2003 Windows Management Services Integration Reduce operational costs by fully utilizing the manageability built into the Windows platform.

  26. Windows Management Services IntegrationSMS Delivers • Optimal integration with Windows management services: • Active Directory • Security • Microsoft Windows Installer (MSI) • Remote Control • Windows Management Instrumentation (WMI) • Benefits of Integration • Reduced operational costs of managing IT • Leverages existing infrastructure

  27. Active Directory Site Boundary Integration • SMS 2003 allows definition of SMS site boundaries from Active Directory site names • IP subnets need only be defined in one place and leveraged by SMS • Mixed IP subnets and Active Directory site boundaries can be used to define an SMS site • Supports gradual migration- existing IP-based subnet boundaries still supported

  28. Active Directory Site Boundary Integration

  29. Active Directory Discovery • Active Directory system discovery enables discovery of new systems forsite assignment and installation • Generally more effective than Network Discovery • Collects Active Directory container information • Active Directory User Discovery • Active Directory System Group Discovery • Collects Active Directory site name (for systems)

  30. Active Directory Discovery

  31. Active Directory Targeting • Collects the following containers • Organizational unit membership (OU) • Universal, global, domain local, security and distribution group membership • Supports nested groups • Includes Built-in users and computers • Target software distribution to Active Directory organizational units and groups • Including distribution groups

  32. Deployment/Migration • Preparation • Focus on Information Gathering, Planning, Lab Testing • Checking health of existing hierarchy • Checking prerequisites of SMS 2003 • Deployment • Define the Deployment/Migration Strategy • Planning the top-down approach • Optimization • Migrate to Advanced Client • Change site boundaries to AD Sites • Change to Advanced Security

  33. Platform Support In SMS 2003 • Platform Matrix • SMS servers must be Windows 2000 SP 2 or above • No NetWare support • No Windows 95 or lower support • Windows 98, Windows NT 4.0, Windows 2000, Windows XP, and Windows Server 2003 • No Alpha support • No SQL Server 6.5 support • SQL Server 7.0 and SQL Server 2000 • All clients required IE 5.0 or above • Advanced client only supports Windows 2000 and above

  34. The Investments Continue…

  35. Feature Packs • Mobile Device Management Feature Pack • Add-on to SMS 2003 to manage Windows CE/PPC based devices • Delivers an integrated solution for servers, desktops,and devices • OS Deployment Feature Pack • Ability to deploy industry recognized images toexisting desktops • Integrated process for planning, state, and data migration, OS deployment, and post deployment changes

  36. Microsoft Operation ManagerMOM2005 • Dealing with issues that could have been avoided if detected earlier • Trying to determine the importance and priority of events and their root cause • Searching for the appropriate resolution information Microsoft Operation Manager 2005 helps you avoid the avoidable

  37. MOM 2005 Delivers Enterprise management • Central console • Full redundancy • Rules based filtering • Proactive alerting/action response • Event consolidation Apps/Role Monitoring • Health Model • Rules libraries • Built-in knowledge Configurations • 64-bit support • Multi-homing • Multi-tiering • Globalized Advanced Capabilities • Agentless monitoring • Maintenance Mode • Rule Override Automation • Scripts • Tasks • Diagnostics Reporting • SQL Server Reporting Services • Web based reports • Scheduled publishing • Easily customizable Extensible • MOM Connector Framework • Management pack authoring • Software Development Kit • .NET Connected

  38. MOM Consoles Administrator/Operator Consoles Web Console Reporting Console

  39. Administrator Console • Microsoft Management Console (MMC) based • Administrative Tasks • Computer Discovery Rules • Configuring and Deploying Agents • Management Pack Administration • Authoring Management Packs • Changing Rules • Identifying Providers • Creating Scripts • Working with Computer Groups

  40. Operator Console • Intuitive UI targeted at IT Operators • Viewing operational data • Launching tasks • Working with alerts • Multiple Views • State View • Topological Views • Alert View • Performance View • Focuses on Operational Data • Configuration scopes – based on responsibility • Assign user to scope – customized operator views • Event View • Attributes View • Computer View • Computer Group View

  41. Web Console • Web Interface to Operations Console • Visibility • Alerts • Events • Company Knowledge • User Flexibility • Check/modify alert status • Update company knowledge • View computer status (within a scope) • Receive email notifications with problem link

  42. Reporting Console • Utilizes SQL Server Reporting Services • Long term offline storage and analysis of data • Web based reporting • Dynamic Reports (drill down, sort, chart, etc) • Easy customization (Visual Studio-based) • Ability to export data to other formats

  43. Management Packs • Delivers • Out-of-box solution • Preemptive monitoring • Reduced time to diagnosis & repair • Developed by Subject Matter Experts • Microsoft • Third Parties (Dell, Siebel) • Custom • Easily customizable • Tuning all aspects to fit environment • Sharing company specific knowledge

  44. Management Packs • Provide a definition of server health • Rules - monitor wide array of server health indicators • Alerts - calls attention to critical actionable events • Knowledge - provides best practice guidance • State monitoring - health of servers and applications • Tasks - investigate and repair issues from the console • Reports - measure operations performance and capacity • Automatic discovery and deployment

  45. Performance Rules Measuring Threshold Alert Rules Provider Response Knowledge • NT event log • Perfmon data • WMI • SNMP • Log files • Syslog • Alert • Script • SNMP trap • Pager • Email • Task • Shipped • 3rd Party • Company Rules • Event Rules • Collection rules • Filtering rules • Missing event rules • Consolidation rules • Duplicate Alert Suppression Rule Criteria • Wheresource=DCOM and Event ID=1006

  46. Examples Microsoft Applications Application Center 2000 BizTalk Server 2002 Enterprise Edition Commerce Server 2000 Exchange Server 2003 / 2000 / 5.5 Host Integration Server 2000 Identity Integration Server 2003 Internet Security and Acceleration Server 2000 Live Communications Server 2003 (LCS) Microsoft Operations Manager 2000 Project Server 2003 Proxy Server 2.0 SharePoint Portal Server 2003 Site Server 3.0 SNA Server 4.0 SQL Server 2000 Systems Management Server 2003 / 2.0 3rd Party Management Packs Applications Citrix: MetaFrame XP Platforms eXc Software: IBM AS400, IBM z/OS, Unix, Linux Metilinx: Linux / Unix Devices JalaSOFT: Cisco Routers and Switches Dell, HP : Server Hardware Windows Windows Operating Systems Active Directory DNS service IIS versions 4.0 / 5.0 / 6.0 Windows System Resource Manager Server clusters Component Services (formerly MTS 2.0) Message Queuing (MSMQ) Distributed Transaction Coordinator (MS DTC) .NET Framework Windows Internet Name Service (WINS) Windows SharePoint Services Network Load Balancing Routing and Remote Access service Terminal Services Integration Aprisma Dell: OpenManage HP Insight Manager Maranti Storage Networks Skywire Software SMARTS Tivoli Actional Amberpoint CA Unicenter Web Services Verita:s Backup Exec www.microsoft.com/mom/downloads/managementpacks/